The intuitive thing would be to be able to check your serial number online, rather than having to go in store to be told no. There' a lot of people - including myself - suffering issues with shutdowns with plenty of battery left - but these may be for other reasons (software etc) that many may go in for and they not be relevant to this program. Hopefully it would not be wasted trip otherwise.
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Apple Launches Repair Program for iPhone 6s Devices Experiencing Unexpected Shutdowns
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And people back it up by stating "all devices can cause issues"
Well. not when repair programs escalate it isn't.
My god.. its an alphabet soup..
Not really sure how this is generating money?, Considering this is an extended warranty for the issue at no cost to consumer, and they're refunding if had repair for issue before that you paid for battery replacement?
Glad to see that the issue is officially recognised. My 6S (bought one year ago) started suffering from it in early march. At the time I went to the Apple Store only to be told that the battery diagnosed OK and that I should wait a little bit longer to see if it adjusted itself. During the summer the problem became more severe and I started taking note of each time it shut down and what the battery level was (sometimes 10% sometimes 40%). Last month I went back to the Apple Store, again the diagnosis tool reported no issue other than a standard (and light) decay of the battery performance, but I managed to have the phone replaced under warranty. Unfortunately, two days ago the replacement phone also showed the problem (with battery at 12%). Too bad there's no official way to figure out precisely whether one phone is affected or not. I guess they do it on purpose.
A few more details:
A few more details:
- I don't think the issue depends on the temperature, I experienced the problem at low temp (march) as well as high temp (august).
- I don't think it depends on the OS version either, as I've seen the problem well before iOS 10 came out.
- I also noticed that if you insist on trying to power up the phone, after a few "battery" icons the phone sometimes reboots, and in a few cases I managed to use it until the battery really drained out.
Apple's warranty is worldwide where there's an Apple Store/authorized service center. I have had my US MacBooks fixed in Singapore, and my Verizon iPhone 5 serviced in Japan. Show me another company that offer the same service. Is that Apple not caring?
My experience with Samsung US: Explicit statement that they do not support any unlocked Samsung phone, period.
My experience with Sony and HTC: Refusal of support for non-local SKUs.
Those companies are charging the same amount of money for their phones as Apple. Do you still think Apple doesn't care? What is your definition of "care"? Selling phones that can break in half like Xiaomi Mi5?
nope. you just have confirmation bias, rose colored glasses, and visit rumor sites daily for even the most minute hint of controversy.
it's you that's changed, not apple.
Actually you are wrong about worldwide warranty on iPhones, no such thing exists. They can be nice and repair/replace it but the warranty explicitly states that warranty may be limited to the country of purchase. I got lucky to have my phone repaired in China, but I guess that can be explained since they are produced here so they have all sorts of components for every possible model there is.
That would be useful. Looks like my wife's iPhone 6S+ is affected; thought it was misbehaving apps until I saw this article..
I am travelling now and a about a month ago when my MBP video card died I spoke to the Apple repair centre. They said they would replace the phone but it would have to be sent away to be replaced. I didn't get it replaced as I was still traveling and didn't wish to be without a phone for 10 days.
My phone has got worse as before it used to shut down from anywhere from 60% battery to as low as 10%. Now it is in a loop of restarting and freezes. Will be back home in a couple of weeks and take in the phone in to be checked.
How does Apple make money launching a program to fix out of warranty phones exhibiting the problem, free of charge?
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Gawd, don't get overexcited or anything.
Do people read or does everyone just panic these days?
"Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015."
Actually, this is a good thing, they are honoring a problem with early 6s iPhones AFTER the warranty has run out. Not many companies do that...if a problem occurs after the warranty runs out, you are usually SOL.
So, if you have AppleCare on your 6s, this would be covered for free, but, if you don't, then apple still takes care of this issue.
My 6s plus just did this for the first time 5 minutes ago. I came to the forum to see if anybody else's does this and saw this article.
I had a day one 6s and it would shut itself down once in a while. One day the phone freaked out and shut down, couldn't get it going again, this was about a month before the warranty ran out. I took it to an apple store, they checked the phone determined a logic board issue and gave me a replacement 6s, no hassles. They have the best customer service in the industry IMO.
Wow. I have had this problem since mid-Sept also (probably after the update). I made an appointment over the weekend where the tech ran a diagnostic, confirmed that my phone has been shutting down regularly, and simply replaced the phone. Perhaps I got lucky?
Hang on there... no sensible posting on this forum. Only "TC is the devil" posts allowed. We have a breakaway sheep from the herd!
I started paying attention to Apple back when the Newton was the laughing stock. I don't recall a perfect product ever coming out from Apple. Looking further back I found this gem.
"The Apple III was never meant to be fully compatible with the Apple II line, and Steve Jobs insisted that it have no noisy cooling fan, so it would overheat, causing some chips to come loose on the system board. This could be fixed by turning off the Apple III, lifting it a few inches, and dropping it to reseat those chips."
http://lowendmac.com/2015/apple-iie-finally-fixing-some-old-problems/
My iPhone 6 also randomly shuts down - so far I think that is 8 reports of iPhone 6 also being affected.
Apple owner since 1988. There have always been covered or not covered (should be covered) repairs out of warranty due to component engineering mistakes. However, the number of random failures due to build or component quality in isolated cases has gone way down.
I will let you know! My 6s was purchased between those dates, I am having the issues described, and the 4th and 5th digits of my Serial number are Q9
Last time I brought my phone to the Apple Store to speak with someone at the "Genius" Bar, they actually got really mad with me when I said it was a battery issue. She started yelling saying that she had worked there for years and this is ALWAYS a software issue. I would LOVE to go in and see that same person and have this on the recall list.
Just had mine replaced at the Apple Store in Glasgow. Great service, got an appointment the same day and they replaced the battery in 2 hrs.. They ran the diagnostics which said the battery was fine (85% health) but didn't matter as long as the serial was part of the quality programme. I've had random shutdowns at <40% battery for a few months now lets hope this fixed it
How are they determining the serial number? Any series of serial? What is your device serial number?Just had mine replaced at the Apple Store in Glasgow. Great service, got an appointment the same day and they replaced the battery in 2 hrs.. They ran the diagnostics which said the battery was fine (85% health) but didn't matter as long as the serial was part of the quality programme. I've had random shutdowns at <40% battery for a few months now lets hope this fixed it
4th and 5th characters in my serial are QC so the range posted earlier in this thread might be correct..