Apple Launches 'Touch Disease' Repair Program for iPhone 6 Plus

Discussion in ' News Discussion' started by MacRumors, Nov 17, 2016.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple today launched a new repair program for the iPhone 6 Plus, addressing complaints about a manufacturing issue that can cause the iPhone 6 Plus to become unresponsive to touch.

    According to Apple, some iPhone 6 Plus devices may exhibit Multi-Touch issues after "being dropped multiple times on a hard surface," causing damage to the device. Under its repair program, Apple will fix affected iPhone 6 Plus devices for a service price of $149.


    Customers who paid more than $149 to have their devices fixed before the repair program was implemented will be able to get their money reimbursed by Apple.

    Complaints about the iPhone 6 Plus touchscreen issue started in August, after iFixit published a video highlighting the bug and dubbed it "Touch Disease." Touch Disease presents as a gray flickering bar at the top of the screen and a display that becomes unresponsive or less responsive to touch.

    The problem is believed to be caused by the touchscreen controller chips soldered to the logic board of the phone, making repairs difficult. Third-party repair outlets speculated that the issue could be linked to the same structural design flaw that caused the major "Bendgate" controversy, and Apple's suggestion that it is caused by repeated physical damage seems to confirm that.

    Customers who have an iPhone 6 Plus with Multi-Touch issues can visit an Apple Authorized Service Provider or an Apple retail store to see if they qualify for the $149 repair fee.

    Article Link: Apple Launches 'Touch Disease' Repair Program for iPhone 6 Plus
  2. kevinkyoo macrumors 6502a


    Feb 5, 2016
    Except there are plenty of people whose phones weren't physically dropped and had these problems occur because of the manufacturing errors. But sure, Apple, let's make an excuse that points fault at the customers, and not at itself! And the fact that they're charging $150 instead of owning up to its mistakes and conducting these repairs for a lower price (Or free, IMO) is a laughable joke.

    Tim Cook, you're the best CEO to get that profit.
  3. inscrewtable macrumors 68000


    Oct 9, 2010
    Oh no, it's "dropped.on.concrete.multiple.times gate"
  4. alex.marton macrumors 6502


    Jul 6, 2015
    My House
    Surely it should be free if it's a manufacturing issue...
  5. Sirious, Nov 17, 2016
    Last edited: Nov 17, 2016

    Sirious macrumors 65816


    Jan 2, 2013
    United Kingdom
    I actually thought they called it "Touch Disease Repair Program" :p
  6. robotica macrumors 6502a


    Jul 10, 2007
    Wow they admitted it at last!! Pleasantly surprised.

    Wait a minute $149....:mad:
  7. stevie grant, Nov 17, 2016
    Last edited by a moderator: Nov 17, 2016

    stevie grant macrumors member

    Oct 28, 2016
  8. oneMadRssn macrumors 68040


    Sep 8, 2011
    Boston, MA
  9. Schwyz, Nov 17, 2016
    Last edited: Nov 17, 2016

    Schwyz macrumors regular


    Apr 6, 2016
    Up a tree
    Apple should offer a free repair.

    Because it's a design defect.
    And we know it's a defect.
    Because we're world-class chip designers.

    Not saying whether Apple is or is not in the wrong here, just saying a company renowned for their customer support shouldn't be judged too quickly. Apple probably had multiple engineering teams looking into it, and this is their conclusion.

    Perhaps Apple is greedy. But perhaps consumers are more clumsy than they choose to admit. Perhaps both.
  10. ip67 macrumors regular


    Sep 8, 2016
    Admitting it yet while charging $149 doesn't really seem like admitting it.
  11. ILuvEggplant Suspended


    Jul 28, 2016
    Los Angeles, CA
    what a deal - i have one and had to beg and scream to get it replaced
  12. macTW Suspended

    Oct 17, 2016
    "some iPhone 6 Plus devices may exhibit Multi-Touch issues after "being dropped multiple times on a hard surface," causing damage to the device."

    Apple's customer service fixes the stupidity of many yet again. You drop it, you pay for it. Sucks to be clumsy, Apple shouldn't have to do this, but they are and that's one reason why I stick with them.
  13. kevinkyoo macrumors 6502a


    Feb 5, 2016
    It isn't because customers drop them. Here's a video:

    It's a manufacturing error, and not the customer's fault. To ask people to fork up $150 for their own mistakes is a joke. Stop sucking up to Apple.
  14. macjoshua, Nov 17, 2016
    Last edited: Nov 18, 2016

    macjoshua macrumors 6502

    Mar 4, 2011
    This is crap. I had two iPhone 6 Pluses exhibit this issue, and never dropped them. They were both slightly bent though - the first one bent over time, and the replacement was bent right out of the white box and the touch disease symptoms showed up as the genius bar guy was getting it set up. I am always extremely careful with my phones, and they only ever go in my front pocket. So, normal usage (if not better-than-normal) with these phones caused bending issues over time, even if it was ever so slight.
  15. itsmilo macrumors 68000


    Sep 15, 2016
    only apple would charge for something thats clearly their fault and makes it sound like a good deed!

    i hate them so much nowadays, they are literally the worst from a customer point of view now. its sad really, too bad i still like their products but not anything else the company stamds for now.
  16. weckart macrumors 68040

    Nov 7, 2004
    The stupidity would appear to be in the defective design of this iteration, which was addressed in the 6s Plus. Charging for poor design is really taking the biscuit. I would assume the lawyers are watching closely.
  17. 32828870, Nov 17, 2016
    Last edited: Nov 17, 2016

    32828870 Suspended

    Jun 23, 2016
    New York and Berlin
    This is worse than "You're holding it wrong." At least Jobs issued free cases to iPhone 4 owners.

    $149 to fix a defective product has the fingerprints of a tunnel vision CEO all over it.
  18. sshambles macrumors 6502a


    Oct 19, 2005
    My 6+ had it 5 months after it was released. Light exercise with it in my pants pocket. It was replaced free, as it was under warranty.

    This has been a known issue. Charging $149 for a DESIGN ISSUE is just a blatant money-grab.
  19. Soni Sanjay macrumors 6502

    Soni Sanjay

    Dec 25, 2013
  20. jerry16 macrumors regular


    Sep 12, 2016
    across the universe
    Apple will fix it for $149... how generous of them
  21. macTW Suspended

    Oct 17, 2016
    A "disease" that occurs more than a year later... And people are naive enough to pretend they never once dropped their phone or did anything to them to cause parts to loosen up? It's completely on the users, regardless of what click-seeking websites say.
    --- Post Merged, Nov 17, 2016 ---
    Wrong and naive. The problem didn't occur for almost every complainer until a year after owning the 6. There's no way in the full year they never once dropped their phone or never did anything that could have damaged the internals. It's complete idiocy to think that the users did nothing to their phones that could cause this.
  22. btrach144 macrumors 65816


    Aug 28, 2015
    At least Samsung owned up to their mistake. Not saying they're perfect but they can admit a mistake when necessary. Apple on the other hand...
  23. Stella, Nov 17, 2016
    Last edited: Nov 17, 2016

    Stella macrumors 604


    Apr 21, 2003
    Wow - Apple charging for this? Holy crap they have some nerve. It's a design flaw -Apple should be taking the hit.

    Should be free...
  24. itsmilo macrumors 68000


    Sep 15, 2016
    rrrrright, thats why they fixed it on the iPhone 6S. whatever, we got 2 years of EU Customer Protection Law
  25. kevinkyoo macrumors 6502a


    Feb 5, 2016
    Did you even watch the video? I swear, all the apologists who have responded to me so far didn't. Look at the comparisons in there of the 5s vs. the 6 plus. A metal shield vs. a sticker. If I put the phone in my pocket for 1 year with that change in components, then yes, eventually touch syndrome will arise, even if I didn't drop the phone multiple times.

    On top of this, people posted of "touch disease" on their phones even before that 1 year occurrence. But it was only after that year because the majority of these people didn't drop their phones. They use them as regular phones, but because of the material (Note that Apple changed it going to the 6s/+) and putting these things in their pockets, that component WILL be affected. Wrong and naive.

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