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Apple Launches 'Touch Disease' Repair Program for iPhone 6 Plus

macTW said:
A "disease" that occurs more than a year later... And people are naive enough to pretend they never once dropped their phone or did anything to them to cause parts to loosen up? It's completely on the users, regardless of what click-seeking websites say.
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I am not naive. I never dropped the 6 plus (and haven't dropped the 7 plus yet either). There was a slight bend in both of my 6 Plus phones that showed the problem. I don't wear tight pants, and my phone always goes in the front pocket, so I didn't put any undue stress on them. The first 6 plus started showing the problem after about 6 or 7 months. The second showed issues right out of the white box that the guy at the genius bar handed to me. They dealt with my issue under warranty, and I never keep a phone for longer than a year, so it was no big deal to me. Seems that you may be the naive one though, to believe that it's all the users' fault.
 
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macTW said:
"some iPhone 6 Plus devices may exhibit Multi-Touch issues after "being dropped multiple times on a hard surface," causing damage to the device."

Apple's customer service fixes the stupidity of many yet again. You drop it, you pay for it. Sucks to be clumsy, Apple shouldn't have to do this, but they are and that's one reason why I stick with them.
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I will have what you been smoking.
 
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Do you still get the same defective phone swap out with a joke of a 90 day warranty or will they do what's right and swap it out for a 6s plus?
 
macTW said:
A "disease" that occurs more than a year later... And people are naive enough to pretend they never once dropped their phone or did anything to them to cause parts to loosen up? It's completely on the users, regardless of what click-seeking websites say.
[doublepost=1479425058][/doublepost]

Wrong and naive. The problem didn't occur for almost every complainer until a year after owning the 6. There's no way in the full year they never once dropped their phone or never did anything that could have damaged the internals. It's complete idiocy to think that the users did nothing to their phones that could cause this.
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I have not dropped my phone. My iPhone 5 looked brand new when I sold it after 3 and a half years. How do you make such judgement without any data. Maybe you are the one with butter fingers. It's a clear defect as demonstrated by the video in this thread. This is just plain greed.
 
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kevinkyoo said:
Except there are plenty of people whose phones weren't physically dropped and had these problems occur because of the manufacturing errors. But sure, Apple, let's make an excuse that points fault at the customers, and not at itself! And the fact that they're charging $150 instead of owning up to its mistakes and conducting these repairs for a lower price (Or free, IMO) is a laughable joke.

Tim Cook, you're the best CEO to get that profit.
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what's your proof that they didn't drop them? posts on a rumors site? riiiight.
 
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mdelvecchio said:
what's your proof that they didn't drop them? posts on a rumors site? riiiight.
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Are you telling me that ALL of these users who have the touch disease dropped their phones multiple times? Hm, I have a friend who still has her 6 plus that she recently replaced. She treats it like a baby, and has it in a case that makes it impossible to crack or break the phone in any way.

Again, watch that video (This is the 3rd time I'm saying this - for the love of God, people, watch the video). When you replace a metal shield with a sticker to protect your components, even putting your phone in your pocket (Not tight) for over a year will give you something like this.

This article's comments show me why Apple won't die out any time soon - customers will just eat up anything it says.
 
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itsmilo said:
only apple would charge for something thats clearly their fault and makes it sound like a good deed!

i hate them so much nowadays, they are literally the worst from a customer point of view now. its sad really, too bad i still like their products but not anything else the company stamds for now.
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literally the worst. hmm so you mean, like, exploding in planes and cars and causing fires?

sorry dude, but if you dropped your phone that's your problem.
 
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So they can fix it with a new screen or they replace the whole thing for that price?
 
Dropping is a clever excuse, and not true with my experience. I just had this happen to my 6 plus and went to the Genius Bar to get a new one because thankfully I had a month left on my apple care. The genius said that it was super common and that it was a manufacturing problem. So he gave me the new replacement, started it up, and right out of the box it had the same problem!!! I was like wow, that's a coincidence. But he wasn't surprised at all. He then had to get me ANOTHER replacement phone. Sheesh. Yeah, dropping I'm sure doesn't help, but clearly this is just Apple's way of covering their butts on this one. Kind of lame. I'm a huge Apple fan. Not very impressed by this move though. All I can say is get apple care, cause there's always something that come up!
 
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Also looks like people with the problem either dropped it or bent it. Even slight bent can probably cause damage eventually I mean it is bent.
 
kevinkyoo said:
Are you telling me that ALL of these users who have the touch disease dropped their phones multiple times? Hm, I have a friend who still has her 6 plus that she recently replaced. She treats it like a baby, and has it in a case that makes it impossible to crack or break the phone in any way.

Again, watch that video (This is the 3rd time I'm saying this - for the love of God, people, watch the video). When you replace a metal shield with a sticker to protect your components, even putting your phone in your pocket (Not tight) for over a year will give you something like this.

This article's comments show me why Apple won't die out any time soon - customers will just eat up anything it says.
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yes, that's what i'm saying.

the video is from ifixit -- they aren't apple. they can only guess at what causes things. apple studied it and determined what actually causes it. repeated drops.

sorry you dropped your phone, bro.
 
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Hard to believe how many trolls and/or insane Apple shills there are here. Yes, this was a flawed device. It's ok if a company screws up. It happens. Was it catastrophically flawed like the Galaxy Note? No. But flawed, nonetheless.

Because of age and my industry, I've probably owned more Apple products than most of the people on this site (by far most of them have been great, but some had proven design problems). I'm extremely invested in the Apple platform, and I have defended it to Windows and Android fans for years. I will not, however, try to defend clear problems with engineering - and Apple shouldn't try to sweep it under the rug or make even more money out of their customers because of an issue they created.
 
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I think most would agree that buying an iPhone which is an expensive device would require one to take care of it, and not treat it like some disposable item or drop it repeatedly.

But, being that it is a mobile device that goes everywhere and accidents can happen, subtle drops, shouldn't we come to accept that these devices should be built strong enough to prevent this specific type of damage (that leads to non-responsive touch) from happening? It clearly wasn't an issue for the first 7 years that the iPhone existed, but rather specific to the larger Plus models since 2014.

I'm not saying we should be able to be reckless or drop iPhones repeatedly and expect glass not to shatter or other damage to occur, but, IF it's specifically drops that cause this (which I've seen myself isn't the case), but lets say it is, as Apple is assuming, clearly this is an issue with some part of the design of the 5.5" iPhones, as it hasn't happened prior to this model.
 
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mdelvecchio said:
yes, that's what i'm saying.

the video is from ifixit -- they aren't apple. they can only guess at what causes things. apple studied it and determined what actually causes it. repeated drops.

sorry you dropped your phone, bro.
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I feel really bad for you for how much you trust in Apple. I didn't drop my phone at all. iFixIt is a company I trust, for how many devices they've opened up and fixed. And you didn't bother to watch the video - the majority of the video focuses on Jessica, an unauthorized person who fixes the Apple phones (Because they don't authorize anyone besides itself). Sorry you put your faith so much into a company like Apple. Really, I actually feel bad for you.
 
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Another successful result to a class-action lawsuit threat. That's the only customer Apple listens to today. I suspect the suits will continue since Apple is charging $150 for these repairs.
 
Thank you. Fortunately I carry my 6 in the front pocket so it's not subject to bending. But the battery? Aaaaaaaah! Dies at 30%
 
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