Apple Looking Into LTE Connectivity Issues Affecting Some iPhone XS and XS Max Owners

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Oct 3, 2018.

  1. rebretz000 macrumors member

    rebretz000

    Joined:
    Sep 29, 2018
    #576
    I assume Apple and Intel will work it out or Apple/Intel/Qualcomm will come to some kind of agreement. After the court case regarding unfair practices regarding patent payments.
     
  2. recoil80 macrumors 68020

    Joined:
    Jul 16, 2014
    #577
    I don't have wi-fi issues but I sometimes see only one bar for LTE while I always had good signal in the past. I'm not sure if it started happening after I updated iOS or not. My carrier is in the middle of the merge with another one though, so it may be related to that, maybe I'm connecting to a different tower now. I'll check if something changes after the next iOS update
     
  3. Sci_Tech macrumors member

    Joined:
    Sep 14, 2016
    Location:
    SoCal
    #578
    I'm experiencing this also and I think its connectivity/tower issue as well. I work in a low coverage area and when I leave work I'll wait to get at least 3-4 signal bars and then try to make a call, but it will go through for about a second and it just ends. Even when the same person calls me, the call will go through for one second and it ends. I even tried remaking the call several times once to see if it would correct itself and it just ends up being a dropped call cycle. I don't get why it lets me make the call the in the first place when it just disconnects a second later??

    The only way to break this cycle is to basically turn on/off airplane mode. I am currently on the new 12.1.3 beta 3, but so far I have not noticed any improvement.

    Edit: Forgot to mention I have Verizon
     
  4. stylinexpat macrumors 65816

    stylinexpat

    Joined:
    Mar 6, 2009
    #579
    This issue been resolved yet or still poor signal reception iphone XS Models?
     
  5. roncron macrumors 6502

    roncron

    Joined:
    Aug 15, 2011
    #580
    My sense is that there are still a fair number of XS & Max owners struggling with issues. But others who had issues before have either exchanged their device for a new one that works better, or their issues have been improved through iOS updates.
     
  6. stylinexpat macrumors 65816

    stylinexpat

    Joined:
    Mar 6, 2009
    #581
    In China many people say that Huawei excels and beats Apple’s iPhone with reception quality and speed while Apple beats Huawei with its IOS. Positives and negatives to each smartphone I suppose.
     
  7. recoil80 macrumors 68020

    Joined:
    Jul 16, 2014
    #582
    Update: yesterday I had lunch with a friend with a 6s on the same carrier, we both had 1 bar and we got the same values with speed tests. He told me he's experiencing the same problems, so it has to be our carrier.
    Wi-fi is always great, so I guess I'm not affected by the problem and the only way I can get more bars and better speed is switch carrier
     
  8. tonyy macrumors 6502a

    tonyy

    Joined:
    Oct 8, 2011
    Location:
    Dallas
    #583
    I’ve had issues with my Max since launch and Apple finally replaced it last week.

    They ran some tests in store and said my phone was defective. Got a new one and have had much better LTE reception in poor areas. My phone is actually usable now!
     
  9. I7guy macrumors P6

    I7guy

    Joined:
    Nov 30, 2013
    Location:
    Gotta be in it to win it
    #584
    Good to know Apple is addressing whatever issues still seem to be out there.
     
  10. Baymowe335 Suspended

    Joined:
    Oct 6, 2017
    #585
    Agreed. Also good to know this is likely a "bad batch" of a few units that Apple, as usual, with replace if needed.

    Anecdotally, I just bought an XS over the weekend and its WiFi/LTE signals are slightly better than my X.
     
  11. stylinexpat macrumors 65816

    stylinexpat

    Joined:
    Mar 6, 2009
    #586
    I have an iPhone 8 Plus and I think it has reception issues as well. Takes a long time to upload or receive anything I noticed while in California and while traveling abroad. My friend has the new Huawei Mate 20 Pro and his pages load quicker and faster but not only do they load quickly. Where I have one bar he has full bars.
    I don’t like spinning wheels and a like that takes forever to like
    24C9A228-0E43-4557-AC42-7BEDEC64991C.jpeg
     
  12. alpi123 macrumors 6502a

    alpi123

    Joined:
    Jun 18, 2014
    #587
    Last week I returned my Xs Max for some serious connectivity issues and I'm currently waiting for my replacement to arrive. I hope it doesn't have any of the issues I was experiencing.
     
  13. roncron macrumors 6502

    roncron

    Joined:
    Aug 15, 2011
    #588
    I’m really glad to hear this.
     
  14. rjohnstone macrumors 68040

    rjohnstone

    Joined:
    Dec 28, 2007
    Location:
    PHX, AZ.
    #589
    I've seen improvements in signal quality on my XS after the last beta update.
    Apple has been doing incremental modem firmware updates over the last several betas, but this is the first time I've seen noticeable changes.
    Modem firmware 1.03.08 has been great so far.
     
  15. Enclavet macrumors newbie

    Joined:
    Sep 21, 2016
    #590
    The signal on my XS Max is definitely not as good as my Pixel 3 XL. I was up in the mountains a few a weeks ago and only had 3G connection on my iPhone, but my Pixel 3 XL had at least 2 bars of LTE. My friends Note 8 and HTC phones all had LTE as well. I tried to toggle the airplane mode on my iPhone but was not able to get a LTE connection ever. I also checked my new iPad Pro, which also only had a 3G connection. We are all on Verizon. Speeds were at least 20mbps on LTE.
     
  16. lex22 macrumors member

    Joined:
    Sep 14, 2015
    #591
    Anyone know if today's new iOS update (12.1.3) helps things at all?
     
  17. Sci_Tech macrumors member

    Joined:
    Sep 14, 2016
    Location:
    SoCal
    #592
    Not in my case. Waiting for the next beta for more modem updates:rolleyes:
     
  18. Hokie804 macrumors member

    Hokie804

    Joined:
    Oct 27, 2018
    Location:
    NoDak
    #593
    After no noticeable improvement with 12.1.3, I contacted Apple again. This time, they're sending me a replacement.
     
  19. Sci_Tech macrumors member

    Joined:
    Sep 14, 2016
    Location:
    SoCal
    #594
    I think I will try again as well even though I was told after my first exchange that if it keeps happening it’s a software issue not hardware.
     
  20. Hokie804 macrumors member

    Hokie804

    Joined:
    Oct 27, 2018
    Location:
    NoDak
    #595
    It never ceases to amaze me, how great looking this phone is.

    My first Speedtest on the new device was pretty good. Hope it holds up.
     
  21. recoil80 macrumors 68020

    Joined:
    Jul 16, 2014
    #596
    Did they update the modem firmware in 12.1.4? Current version is 1.03.08 but I don't remember which version we had before.
    This morning my iPhone feels better at office, while I usually have 1 bar now I have 2-3 bars. As I said my problem may be related to the carrier, but I'm curious to know if they made some changes in the firmware this time, or if they put a new one in the 12.2 betas
     
  22. Banglazed macrumors 68020

    Banglazed

    Joined:
    Apr 17, 2017
    Location:
    Cupertino, CA
    #597
    Modem firmware are the same in 12.1.3 and 12.1.4. However, there are new modem firmware on 12.2 betas.

    Check the wiki
    https://forums.macrumors.com/threads/ios-12-2-beta-2-―-bug-fixes-changes-and-improvements.2168386/
     
  23. recoil80 macrumors 68020

    Joined:
    Jul 16, 2014
    #598
  24. PickUrPoison macrumors 68030

    Joined:
    Sep 12, 2017
    Location:
    Sunnyvale, CA
    #599
    Signal strength can definitely change. Unfortunately for me, I’ve gone from always having four bars, never three or less, for the past two years to now having one or two bars, for the past month or so. (I have a 6S, so nothing to do with the modem.) Needless to say, I am not too happy with AT&T right now.
     
  25. The Oak macrumors regular

    Joined:
    Nov 12, 2013
    #600
    With AT&T you are supposed to have 5Ge I thought ... is that not faster and better??? :rolleyes:
     

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