Apple Looking Into LTE Connectivity Issues Affecting Some iPhone XS and XS Max Owners

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Oct 3, 2018.

  1. youyou macrumors regular

    Joined:
    Sep 17, 2006
    #551
    Still waiting to hear back from them.
    I’m expecting a call tomorrow end of day eastern time.
    Will follow up here once I’ve spoken to them.
     
  2. CoolBradG macrumors regular

    Joined:
    Aug 7, 2010
    #552
    Interesting... keep us posted on that "gift."

    Curious to hear if you talked to them yet?
     
  3. youyou macrumors regular

    Joined:
    Sep 17, 2006
    #553
    I have not no.
    They didn’t call me today.
    If I don’t hear from them by 3pm I’ll be contacting them myself.
    Will post details as I get them
     
  4. Ifti macrumors 68000

    Joined:
    Dec 14, 2010
    Location:
    UK
    #554
    So we still have no idea when this 'update' will come to fix the issue?
    --- Post Merged, Dec 5, 2018 ---
    Knowing Apple, they'll play it down as much as they can
     
  5. Sci_Tech macrumors member

    Joined:
    Sep 14, 2016
    Location:
    SoCal
    #555
    Well 12.1.1 got just released. Hoping this build improves cellular issues for me
     
  6. littyboy macrumors 6502a

    Joined:
    Jun 12, 2009
  7. CoolBradG macrumors regular

    Joined:
    Aug 7, 2010
    #557
    Bump... Wondering why this thread and the other one is dying if these issues aren't resolved?
     
  8. recoil80 macrumors 68020

    Joined:
    Jul 16, 2014
    #558
    Did you experience any improvements?
     
  9. Sci_Tech macrumors member

    Joined:
    Sep 14, 2016
    Location:
    SoCal
    #559
    Nope it's still the same for me. Starting to lose hope and waiting to see if Apple can just issue a some sort of recall at this point
     
  10. The Oak macrumors regular

    Joined:
    Nov 12, 2013
    #560
    12.1.2 Developer Beta is out ...

    Modem firmware got bumped up ... so maybe there is hope.
     
  11. Sci_Tech macrumors member

    Joined:
    Sep 14, 2016
    Location:
    SoCal
    #561
    Yeah I saw that yesterday. Modem firmware got updated, but Verizon carrier firmware did not. Was waiting for the public beta to give it a try looks like it just got released now
     
  12. The Oak macrumors regular

    Joined:
    Nov 12, 2013
    #562
    A lot of the modem firmware and carrier profiles got rolled back with the 12.1.2 Beta 1 with only the XS/XR modems getting updated.

    This leads me to believe (hope anyway) they found the "issue" and discovered that the modem code introduced for the other phones was not needed.
     
  13. rjohnstone macrumors 68040

    rjohnstone

    Joined:
    Dec 28, 2007
    Location:
    PHX, AZ.
    #563
    AT&T carrier got downgraded from 35.00 to 34.5.2 with beta 1 on my XS.
    Signal is a bit better at home, but I’ll see how it is when I get to work. That’s where I’ve had the most issues.
     
  14. roncron macrumors 6502

    roncron

    Joined:
    Aug 15, 2011
    #564
    So what is this important insider information about hardware issues? Where did you go? Or are you just another of the “multitude of people saying whatever they want”?
     
  15. Hokie804 macrumors member

    Hokie804

    Joined:
    Oct 27, 2018
    Location:
    NoDak
    #565
    I haven’t noticed any improvement since 12.1.1 was released
     
  16. Diatribe macrumors 601

    Diatribe

    Joined:
    Jan 8, 2004
    Location:
    Back in the motherland
    #566
    Yeah no improvements whatsoever.
     
  17. rjohnstone macrumors 68040

    rjohnstone

    Joined:
    Dec 28, 2007
    Location:
    PHX, AZ.
    #567
    I'm on the 12.1.2 beta and LTE got a bit more stable with the modem firmware update (1.03.02), but it still sucks.
    WiFi got worse.
     
  18. CoolBradG macrumors regular

    Joined:
    Aug 7, 2010
    #568
    Has anyone still been in contact with the support specialists? Any new updates?
     
  19. Hokie804 macrumors member

    Hokie804

    Joined:
    Oct 27, 2018
    Location:
    NoDak
    #569
    Nope
     
  20. tonyy macrumors 6502a

    tonyy

    Joined:
    Oct 8, 2011
    Location:
    Dallas
    #570
    I have a Genuis Bar appointment tomorrow for them to look at my Xs Max.

    This phone has been a POS compared to my X. Dropping WiFi, poor LTE reception, etc. I’ve been in contact with Apple support the past few months and they finally told me to come in.

    They did admit there have been issues and their engineers are working on a fix. They also said the software updates should remedy the problem but it never did.

    Hopefully if I get replacement it will be better than this one. Never once have I been disappointed with my new iPhones until this one.
     
  21. erio macrumors member

    Joined:
    Sep 20, 2004
    #571
    I’m getting dropped calls with my iPhone XS Max in areas my iPhone X would not (using T-Mobile). I have a feeling it’s when it’s switching to a different tower. After the dropped call, I have to manually turn cellular off/on and get a signal again. I always warn the person I’m talking with that my call will drop and call them back in a moment. Yeah, it’s frustrating!
     
  22. rebretz000 macrumors member

    rebretz000

    Joined:
    Sep 29, 2018
    #572
    I don’t know where I read this or who said it but I read that the issues is both hardware and software related. It does have to do with the Intel modem and the software it uses to grab a signal. When they use Qualcomm’s patented software settings the Intel modem works just as well as Qualcomm’s modems. When using Intel and Apple’s software settings we have the problems we are having.
    No idea if this was valid but I found it interesting especially considering some iPhones last year used Intel modems and didn’t have this problem.
     
  23. I7guy macrumors P6

    I7guy

    Joined:
    Nov 30, 2013
    Location:
    Gotta be in it to win it
    #573
    While I haven’t had any dropped calls t his issue should be put to bed already.
     
  24. rebretz000 macrumors member

    rebretz000

    Joined:
    Sep 29, 2018
    #574
    I and many others have had issues. A couple times a week I need to toggle airplane mode on/off to get downloads/uploads connections working on data and/or WiFi. Maybe it’s your location/carrier helping you.
     
  25. I7guy macrumors P6

    I7guy

    Joined:
    Nov 30, 2013
    Location:
    Gotta be in it to win it
    #575
    I am not having any wifi issues either. It's funny that lte and wifi issues seems to go hand in hand. People either have both or none.
     

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