Surely there a set of defined standards for this sort of connection type stuff? Seems very odd the range of experiences people are having......
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Apple Looking Into LTE Connectivity Issues Affecting Some iPhone XS and XS Max Owners
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But it's the very first Intel chip to support Verizon/Sprint on an iPhone. The previous Intel modems didn't support CDMA. That's the whole point.
Thank you for the story Juli Clover. Glad to see this on the front page. Hope those affected get a fix and a reply from Apple.
They already did btw. At least, with the X. When it was launched, the difference between the Intel and Qualcomm modem was apparent (I had both devices). Now I see that my Qualcomm X does not have signal in some places where I always had it, but didn't have it with Intel either. Apple is good at this stuff, that's for sure.Yeah I hope they don't slow down all the other devices so their flag ship ones outshine the rest. Like with the Qualcomm vs Intel modem deals.
Ahhh. I don’t remember it being voice OR data. Just people complaining they were getting only 1-2 bars and a visual fix was applied.
Having said that, here in Miami I have not had much issue with AT&T’s cell service as they have definitely upped signal in previous “bad areas”.
This is irrelevant to LTE.
I had the Verizon X and now a Verizon Xs and have no issues on either WiFi or LTE.
Modem baseband is not trivial to develop, and it could just be an edge case that was never hit in testing. I used to develop GPRS baseband and we hit weird stuff with cell sites all the time.
It’ll be fixed in the baseband.
And to the MacRumors editor: there’s no “Verizon firmware”. That’s the carrier setting version, which is stuff like APN, visual voicemail, etc.
*edit* I read that wrong. You are correct that this is the first iPhone that isn’t using a Qualcomm modem on Verizon. Ignore my previous comment.
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I returned my Xs Max due to this issue. I couldn't risk it possibly being fixed with a software patch with only a 14 day return policy.
I don't think you get it at all. The previous Intel modems didn't support CDMA (Verizon/Sprint). This is the very first version of the Intel modem that does. That's the initial point of the post you're quoting.
Okay, but it didn't change his fact which is true. The XS and XS Max use an Intel modem, previous Verizon phones were Qualcomm. Though this doesn't appear to be a modem issue for those that are having it.
Apple has just done a second engineering capture on device #2 . If this was a minor problem I wouldn't have seen the exact same issue on 3 straight XS phones. It happened on both Verizon and AT&T. I would have tested T-Mobile also but I was out of town .
I believe everyone has weaker signal. It is not noticeable in most places that have good coverage unless really watching. The new xs are faster if have decent signal.
Im sure they called you and asked what they should do too
I’m no expert by any means but the fact that some users seem to have issues while others not, indeed make me think it is indeed a Software Issue. Maybe some setting in combination with some carrier settings. I don’t know.
Personally I feel mine is just as my X, and having making side by side test in location with weak WiFi and LTE signal along with my girlfriends 8 Plus, and I get exact same results in both phones.
Personally I feel mine is just as my X, and having making side by side test in location with weak WiFi and LTE signal along with my girlfriends 8 Plus, and I get exact same results in both phones.
I think I found a solution for my slow LTE on my iPhone xs. Try doing this : go into cellular > LTE > data only. Just use data only, not the voice and data and try to do the speed test. It's significantly faster. Not sure if this is an ios 12 issue ir not.
I had my case escalated past senior level since last Friday afternoon and have been working with them daily since. What have you done to help them solve this massive problem ?
I had the same issue yesterday. Restarting the device worked but that’s not a fix. I never had this issue with my 8.
I think this is similar to what I reported back a page about toggling data roaming. You are forcing a reconnection to the network, which is then connecting to a different tower or to different frequencies. Toggling airplane mode a few times has a similar effect in my testing, and can also take a connection that is working fine and make it suddenly run super slow; it's luck of the draw each time the device connects to the network.
Ya. What they are working on is how can they make this just enough better to stop publicity. Recalling iPhones and retooling line Would probably never happen
Personally I think it's software or baseband firmware.
I would have at least expected them to share the plans for next year's iPhone and a hilarious anecdote about Tim Cook dropping his lunch at the canteen.