Apple Looks to Boost AppleCare+ Membership With New 60-Day Purchase Window

[Tech198]

They don't have this in Australia yet.

And, i wouldn't pay for it even they they did.

Milking customers for extra money any which way......

Accidental damage (to me) is the customers own fault...

Its like scratching your car on purpose/or deliberate, then going back to the car dealer expecting them to fix it. They won't

WHy should Apple be the one on the high horse ?

It attracts customers yea, and makes Apple "stand out" from everyone else with accidental damages, but why should they ?

It's good that Apple takes care of their customers, but this is just wrong

 

[phillymacuser]

Great news for some! I purchased an iPhone 5c on May 28 and attempted to get AppleCare on June 30 and was denied due to the 30 day rule! I instead used the insurance I have with my cellular provider and paid a $169 deductible!

 

[Azzin]

Great news for some! I purchased an iPhone 5c on May 28 and attempted to get AppleCare on June 30 and was denied due to the 30 day rule! I instead used the insurance I have with my cellular provider and paid a $169 deductible!

Ok!
Thanks for sharing!

 

[MacOG728893]

My AppleCare+ for my iPhone 5 paid for itself. Two new chargers and two replacements phones. One soft power button and the other had hazing under the camera lens.

My AppleCare on my 2009 iMac also paid for itself as why I got it for my late 2013 one as well.

Apple products can be expensive to fix and it may be worth it to have insurance to cover them later on down the road. However, I just got my iPad Air about a month ago and will probably pass on apple care plus because it remains in my room 80% of the time and has protective case.

Just my two cents.

 

[bobob]

My AppleCare+ for my iPhone 5 paid for itself.

If I had luck like yours, I'd buy AppleCare+ too!

 

[charlituna]

I don't know why people are paying the carrier insurance. Usually, you pay a monthly fee and still have to pay $50 to replace the phone.

Because the carriers will cover loss and theft and Apple doesn't. You have to have a phone to give back to get one from Apple. And if it's tampered with, like say a third party screen, you won't get jack from Apple even at OOW costs, but you can always claim it was stolen to the insurance company or even just smash the heck out of it and say its broken and the insurance company isn't likely to even recognize it's got after market parts

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What happens on day 91 when you need technical support and aren't eligible to purchase AppleCare+ anymore? In the past you were able to buy AppleCare without accidental damage coverage.

The article is vague to the point of being incorrect.

The window to buy Apple Care + is 60 days from the original purchase.
The 90 days is free telephone support. Day 91 if you call phone support you will pay for basically all issues other than something strictly iCloud, iTunes store account or finding a shop to go to for authorized service.

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Does it rub anybody else wrong that you have to pay to enroll and the have to pay for incident replacement? And that they limit it to 2? And doesn't and out of warranty iPhone replacement cost $199 (16 GB)? It used to. This just doesn't seem like a great deal to me.

Out of warranty replacement for the iPhone 5 and better is $269 plus tax. For the iPad Mini it starts at $219 and the larger iPads it starts at $249.

And even insurance companies make you pay a deductible which is in effect what the plus side is. So no it's not a shock. Apple Care without damage coverage was $69 to add a second year of the limited warranty. For $30 more you get a cheap ass insurance policy (the carriers make you pay $10-15 a month and then still charge $100+ a unit deductible).

And they only limit it to 2 for the damage, not for verified defect issues.

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This is backwards. It's $50 for iPhone replacement and only $79 for iPad. Or at least that was my experience with iPhone 5 at Apple store in canada

No it isn't backwards. It's $49 for an iPad and $79 for a phone.

There was a time when the iPhone 5 was fresh and new (for about its first 4 months) that it was $49 even for a phone. As that is the contract you signed that is what you pay which is why it wasn't $79 for you

 

[JackieInCo]

I still don't think it's worth it. I have never considered purchasing it for my iPads and iPhones. I've never even up purchased apple care for any Macs I have owned. These things were designed purely as a way to provide more income to the companies.

 

[5232152]

Do you really believe that those "rights" are free? Electronics prices in Europe aren't purely a function of taxes, they're also a function of those laws you're so fond of. Having "rights" for goods you can't afford because they're now too expensive isn't an improvement in my opinion.

Guess you never had really expensive gadgets.

 

[randian]

Guess you never had really expensive gadgets.

Like my iMac? My point is that it's none of the government's business to tell us what kind of warranty must be provided. If some want to pay more for a better warranty and some want to pay less and take the risk it's our choice, not yours. Those who wanted a better warranty don't care about the extra government-imposed price, but those who didn't are harmed by the extra price.

 

[haruhiko]

In most Eurpoean countries this "premium service" is common sense and forced by law. The American capitalism could learn from these "socialists".

As other have mentioned the way to go around this mandatory 2 year warranty is easy: just price in the extended warranty to the retail price of your gadget. Instead of getting an extended warranty for free or an option to purchase the extended warranty at a price, everyone is now forced to buy the extended warranty.

 

[MacOG728893]

If I had luck like yours, I'd buy AppleCare+ too!

You want bad luck?

 

[dumastudetto]

It's good to see Apple extending the purchase window. I always strongly recommend people buy AppleCare+ whenever they purchase a new Apple device. But giving people longer to make the right decision is a good thing.

 

[5232152]

As other have mentioned the way to go around this mandatory 2 year warranty is easy: just price in the extended warranty to the retail price of your gadget. Instead of getting an extended warranty for free or an option to purchase the extended warranty at a price, everyone is now forced to buy the extended warranty.

Your capitalist POV does not reflect reality. A price breakdown shows no indications of such behavior.

 

[zipa]

I'm sure you have no complaints about the high price Apple charges for iPhones in Europe.

No. I don't buy from Apple if they charge more than other retailers.

An iPhone 5S goes for 619 €, which is almost exactly the same as the US price + 24 % VAT, and considerably less than the US price + AppleCare.

EDIT: 619 € was the price I found within a minute of searching. It is quite possible that there are much better deals out there.

 

[bobob]

You want bad luck?

That's not what I wrote.

 

[aristobrat]

Despite the absurdly high taxes (compared to here), they do still earn percentage than the US. We need better consumers rights in the US.

Looks like if you remove the VAT tax from the price of iPhones in UK/FR/DE, they're still priced 20%+ higher than the US.

16GB iPhone (US$649 in the US) =
£549 (US$784) - UK
€582 (US$791) - France
€587 (US$797) - Germany

I know that even with taxes excluded from the price, there are more variables in play regarding pricing than just consumer rights. But I think it's a little unrealistic to think that the extra 1-year warranty Europeans get with their iPhones isn't part of the reason that European iPhones cost a fair amount more than US iPhones.

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EDIT: 619 € was the price I found within a minute of searching. It is quite possible that there are much better deals out there.

These is a contract-free deal? Can you post a link?

 

[zipa]

These is a contract-free deal? Can you post a link?

Sure: http://cdon.fi/matkapuhelimet/apple...ntaseuranta_click_cellphone_3GPhones_4GPhones

 

[MacOG728893]

That's not what I wrote.

I know what you wrote. Having components fail on me frequently is probably not good luck. Wouldn't you say?

 

[Truefan31]

I like my ac plus. It's piece of mind for 2 years. 99 one time then a deductible if you need to use it. Heck they even refund you if u decide to cancel.

Also, ac plus extends to the accessories too. Free replacement lightning cables, chargers, EarPods. It adds up. Cable is 19 dollars retail, EarPods are what 20-30 dollars? That increases ac plus value even more

 

[bobob]

I know what you wrote. Having components fail on me frequently is probably not good luck. Wouldn't you say?

I can't say for certain about your luck, but your communication skills are definitely lacking.

 

[s2mikey]

If they want to attract more members to apple care then I suggest lowering the cost of it. What they could do is offer a special price on the day you buy it. If you wait, you'll pay a little more.

I did get apple care for my iPad and MacBook Pro this time around but I'd probably skip it on the iPad next time.

 

[reteena2048]

Alright listen

I'm going to lay this right out so y'all stop posting silly "I read it on the internet!" type stuff.

First of all: This particular article is talking about iOS device ONLY. Computers have always had a year to purchase Applecare to extend coverage to THREE years TOTAL. So, again: computers are different than mobile devices. Cool? Cool.

Now, let's clear this ***** up:
LIMITED WARRANTY: Every thing made by Apple (computer, iPod, lightning cable, Apple TV, etc) has a 1-year limited warranty. What this means for most is that you are covered for any NON-ACCIDENTAL thing. Keep in mind though, that if you go into an Apple store saying that your button isn't working and you have a completely shattered screen or something, you put yourself out of the limited warranty phase because duh. The limited warranty also gives you 90 days of free phone support. This is free and you don't need to do anything to get it.
APPLECARE: This extends the limited warranty to 2 years. It also extends phone support to 2 years. This does NOT include accidental damage. This would have costed $79, and you would have needed to purchase that within the first 30 days of buying your thing.
APPLECARE+: This extends the limited warranty to 2 years. It also extends phone support to 2 years. This also covers a HUGE amount if you were to destroy your phone by dropping it in water, cracking it, etc. This costs $99, and you would have needed to purchase within the first 30 days of buying your thing.


What this article is saying is that they are getting rid of Applecare for iOS Devices (which is totally not worth it anyway), and extending the availability to purchase Applecare+ to be able to purchase it within the first 60 days of your purchase instead of 30 days.


As far as prices go, I've had my 5 replaced for $49 and my friend's 5s replaced for $79. $79 was also for my iPad Air. They probably just bumped the price up for the newer models because, you know, sapphire and stuff.

What grinds my gears is that people don't realize that when they purchase a phone for $199 it's a once-every-two-years subsidized price that is controlled by their carrier (in exchange for you paying the difference over the next 2 years through your phone bill.. but that's a different story). iPhone 5S is $649 for a 16GB phone, $749 for 32GB, and $849 for 64GB.

Sorry, but I'd rather pay $179 in total for a brand new phone instead of $849. Or, hell yeah, I'd definitely pay $99 instead of $849 if I'm right before my contract gets renewed and my phone busts. And if your dumb ass thinks you deserve a free $700 phone because YOU dropped it on concrete... well, you'll need a lot more help than Applecare+ anyway.

And 30 days going by in the blink of an eye so awesome for extending that.

 

[Truefan31]

I'm going to lay this right out so y'all stop posting silly "I read it on the internet!" type stuff.



First of all: This particular article is talking about iOS device ONLY. Computers have always had a year to purchase Applecare to extend coverage to THREE years TOTAL. So, again: computers are different than mobile devices. Cool? Cool.



Now, let's clear this ***** up:

LIMITED WARRANTY: Every thing made by Apple (computer, iPod, lightning cable, Apple TV, etc) has a 1-year limited warranty. What this means for most is that you are covered for any NON-ACCIDENTAL thing. Keep in mind though, that if you go into an Apple store saying that your button isn't working and you have a completely shattered screen or something, you put yourself out of the limited warranty phase because duh. The limited warranty also gives you 90 days of free phone support. This is free and you don't need to do anything to get it.

APPLECARE: This extends the limited warranty to 2 years. It also extends phone support to 2 years. This does NOT include accidental damage. This would have costed $79, and you would have needed to purchase that within the first 30 days of buying your thing.

APPLECARE+: This extends the limited warranty to 2 years. It also extends phone support to 2 years. This also covers a HUGE amount if you were to destroy your phone by dropping it in water, cracking it, etc. This costs $99, and you would have needed to purchase within the first 30 days of buying your thing.





What this article is saying is that they are getting rid of Applecare for iOS Devices (which is totally not worth it anyway), and extending the availability to purchase Applecare+ to be able to purchase it within the first 60 days of your purchase instead of 30 days.





As far as prices go, I've had my 5 replaced for $49 and my friend's 5s replaced for $79. $79 was also for my iPad Air. They probably just bumped the price up for the newer models because, you know, sapphire and stuff.



What grinds my gears is that people don't realize that when they purchase a phone for $199 it's a once-every-two-years subsidized price that is controlled by their carrier (in exchange for you paying the difference over the next 2 years through your phone bill.. but that's a different story). iPhone 5S is $649 for a 16GB phone, $749 for 32GB, and $849 for 64GB.



Sorry, but I'd rather pay $179 in total for a brand new phone instead of $849. Or, hell yeah, I'd definitely pay $99 instead of $849 if I'm right before my contract gets renewed and my phone busts. And if your dumb ass thinks you deserve a free $700 phone because YOU dropped it on concrete... well, you'll need a lot more help than Applecare+ anyway.



And 30 days going by in the blink of an eye so awesome for extending that.

Well said. Hmm I paid 49 for my rmini replacement. The air is 79?

And again ac plus covers all included accessories. Lightning cable, charger, EarPods. Even more added value

 

[5232152]

K

 

[joshdammit]

You accidentally break your iPhone in the first 60 days, then call in and purchase AppleCare+ and get a new iPhone for $178.

It's a small window for abuse, but I'd bet that Apple's actuaries had a close look at it.

They have.

You cannot buy AppleCare+ if your phone is already damaged. They used to allow you to do it at time of incident, but no longer. If you walk in with a damaged phone asking to buy AppleCare+, you're too late.

This is why you have to walk into an AppleStore to buy AppleCare+, so they can inspect the phone. The guy above who said he just called to get it added to his 5s either is lying, bought regular AppleCare by accident, or was lucky enough to get the guy working his last week for Apple and had no regard for their rules.