I'm not sure why some people in here are trying to be the tough guy and say he deserves pennies for a lost computer and that's that. Apple will make him whole. And he will be satisfied. They lost his laptop. There is only really one remedy to replace it.
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Resolved Apple lost the Macbook Pro during the Repair, has someone experienced this? (RESOLVED, Page 13)
- Thread starter GoztepeEge
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I still can not believe the previous comments. I see that there are still this kind of people. Strange.Enough guys.
I really hope he gets the 14" free of charge later on today.
@GoztepeEge Good luck my friend! ?
When you get it, POST PICTURES TO MAKE THEM MORE JEALOUS.
However, thanks for your kind words.
We will together see what happens ??♂️?
Welcome to the USA..... ?
7 pages of what Apple should do and what you want them to do etc. Fact of the matter is, its all guess work. You wont know your options until you have spoken to Apple following confirmation of the loss.
Report back with what they actually offer at that point for suggestions?....
Best of luck though!!
Report back with what they actually offer at that point for suggestions?....
Best of luck though!!
Still no need to be a bully about it. You still have no empathy I see. Nuff said...
I live in Germany, but I come from another country. Hence that kind of people and comments were so strange to me ??♂️
okay, you take your laptop to apple for a battery replacement and see how you feel if they lose it.
whether it was lost, stolen, or broken, it was under apple’s care and they need to remedy it.
not sure why that is difficult to understand. ??♀️
More mean and jealous people in the USA.
NOT ALL in the USA are mean, JUST MOST OF THEM.
I am not one of them, I really want YOU to get the BEST outcome of this bad situation.
That's why I am offering advice and ideas for your situation. And really do hope you get what works best for you.
NOT ALL in the USA are mean, JUST MOST OF THEM.
I am not one of them, I really want YOU to get the BEST outcome of this bad situation.
That's why I am offering advice and ideas for your situation. And really do hope you get what works best for you.
I'd feel great, because I'd be getting a brand new 16" M3 or M4 Pro!!!
i don’t think most americans are mean. just the mean ones are more vocal. don’t throw us all into that category.
Yeah, I really don’t understand the trolling either. If apple lost their machine, they’d be first on here demanding a Mac pro and lawyering up. Or they’d just meekly accept whatever the manager gave them. I hope apple makes you right, I think a 14 inch is a perfectly reasonable replacement.
The mean ones keep it inside, only the few that lack self restraint are vocal.
Molly? is it? If you are a female, you should understand the internal judgement and jealously women can have.
Just add that to an entire population of people in the USA. Us Men have it too. We're just less vocal about it.
Allow them on an ANONYMOUS forum. You'll see their true colors.
I didn't throw "ALL OF US" into the jealous/mean category, I threw "MOST OF THEM" into that category. Hence my specific choice of words.
Also, they either have jealously and/or a high degree of mean to them. All countries have it. Americans are on a whole different level.
Let us stick to the main topic, I respect all the ideas but know to ignore them as well ?
Mean and jealous people know no nationality. Anyway, I'm curious as how this story continues. Best of luck OP!
I'm looking forward to hearing the resolution on this. I know my fellow Americans looooove corporations and think apple should do the bare minimum but one of the reasons we continue to buy products and services from certain companies is that they go above and beyond in customer support. It's why I'm still with my current mobile provider and why I continue to buy from Apple. Wishing you luck!
So, a minor few are telling the OP how things are in the real world when it comes to issues as the one they are facing, explaining what can happen when certain scenerios play out and these people are being accused of bullying or trolling.
Apple can either be good and give the OP what they want or they can be legal and just give the OP what little the law allows them to give. All of us will have to wait and see what the outcome is.
Apple can either be good and give the OP what they want or they can be legal and just give the OP what little the law allows them to give. All of us will have to wait and see what the outcome is.
Treating the OP as a greedy person who asks too much or blaming the OP instead of Apple is bullying or trolling. Explaining the OP in a normal/empathetic/friendly way what to expect is not bullying or trolling.
It is not rocket science. It is called 'decent interpersonal behaviour', a skill a 'minor' few lack in this thread.
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OP has already CONFIRMED that a replacement 13" M1 at minimum once the 24 hour investigation is done.
OP has stated the Manager UNDERSTOOD his preference for the 14" for the ports and is "undecided" as a replacement under OP's FUNCTIONALITY concerns.
BUT if OP plays his cards right, he might just get the 14" free of charge, which works out better for him.
which most of us are rooting for him because it makes sense.
There are people being realistic, and then there are people who are flat out insulting. Basically telling op to take the $400 for their old macbook pro and shut up. Why wouldn't we be rooting for OP to get the best they possibly can out if this situation, other than just being generally awful humans.
he has options and wiggle room for sure.
he's definitely getting a newer replacement FOR SURE if his laptop is 100% lost.
No need to debate value of his previous MacBook.
Strong disagree. They lost the device, they were responsible for it and everything on it. OP trusted them and they fumbled hard. More damage has been done than monetary losses
We live and we learn guys.
He followed the advice of his Genius Bar employee (mistake he admits) as he trusted that Genius Bar employee.
He was NOT EXPECTING his device to get lost in transit to repair. Very rare but not impossible.
We've already gotten past this whole personal data part. its in the past.
We're now focused on awaiting his BRAND NEW REPLACEMENT option ????
He is right, you are wrong. This from Apple's Repair Terms and Conditions:-
1.11 Customer’s Responsibility.
1.11.2 It is your responsibility to backup all existing data, software, and programs, and to erase all existing data before receiving services. Apple is not responsible for loss, recovery, or compromise of data, programs or loss of use of equipment arising out of the services provided by Apple. You represent that your product does not contain illegal files or data.
This is why the OP would not be able to make a claim against their personal data because 1.11.2 clearly states that is the customers responsibility to erase data before recieving services. Which basically means, the OP should have deleted all the personal data before handing it to the Apple store.
This is why people need to be careful what they say in their posts because it can lead to misinformation.