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He is right, you are wrong. This from Apple's Repair Terms and Conditions:-

1.11 Customer’s Responsibility.
1.11.2 It is your responsibility to backup all existing data, software, and programs, and to erase all existing data before receiving services. Apple is not responsible for loss, recovery, or compromise of data, programs or loss of use of equipment arising out of the services provided by Apple. You represent that your product does not contain illegal files or data.

This is why the OP would not be able to make a claim against their personal data because 1.11.2 clearly states that is the customers responsibility to erase data before recieving services. Which basically means, the OP should have deleted all the personal data before handing it to the Apple store.

This is why people need to be careful what they say in their posts because it can lead to misinformation.
OP isn’t trying to claim damages from data loss. he’s claiming damages from the loss of HIS ENTIRE MACHINE. no hardware to be found. gonzo. lost. stolen. whatever. he now owns zero laptops, whereas before he visited the apple store he owned one.

he just wants one laptop back that has the same functionality as his old one.
 
OP isn’t trying to claim damages from data loss. he’s claiming damages from the loss of HIS ENTIRE MACHINE. no hardware to be found. gonzo. lost. stolen. whatever. he now owns zero laptops, whereas before he visited the apple store he owned one.

he just wants one laptop back that has the same functionality as his old one.
If you look at who my message was in relation to you will notice it is not aimed at the OP but someone else who posted misinformation of which my post corrected.
 
It would be nice if Apple gave the OP what he wants but I don’t think Apple is required to do it but for public relations, they very well might. I admit I don’t know the laws involved.
8 years ago I bought a brand new car and washed it on the first of every month. It was in pristine condition when 2 years ago it got totaled (got hit while at a stop sign). Did their insurance company give me a new car, NO. Did they give me what I paid for it, NO. I got a little above market value after some haggling and a friend that is an attorney said I should go ahead and take it.
 
Hi. I have a MBP early 2015 that I left at the Apple Store in Munich on 02.12.2021, for battery replacement/repair. The device was supposed to be sent to a repair center in Czech Republic, however Apple Store told me on 10.12.2021, that the UPS could not provide any info and my computer currently might be lost, they guess. If this is the case, they were going to give me a new MBP, they said.

I would like to ask you about possible options and scenarios in this case, if ever someone has experienced the same?
Do they open an investigation, or how many days does it take to send/give me a replacement?
What happens to my lost MBP? (It had no password, anyone can enter and obtain my personal info and documents in it, which I am really worried)?
Yikes! I don't know how it is in Apple Germany, but in Apple US, they always caution you that any personal information you have on the hard drive can be erased or lost so you need to back up.
 
OP has TimeMachine backups already.

he has already
backed up all of his files.

he is worried about
DATA THEFT
I see. Thank you for pointing that out.

I imagine Apple Germany has set terms to indicate that they are not liable? However, does GDPR put restrictions on that? I don't know. Kinda interesting (and odd) that the OP doesn't encrypt and password protect his data.
 
I see. Thank you for pointing that out.

I imagine Apple Germany has set terms to indicate that they are not liable? However, does GDPR put restrictions on that? I don't know. Kinda interesting (and odd) that the OP doesn't encrypt and password protect his data.
read this entire thread. It will make more sense.
 
OP has TimeMachine backups already.

he has already
backed up all of his files.

he is worried about
DATA THEFT
Which is why at the very very least, the drive should be encrypted.

Better still, wiped.

Sending unencrypted data anywhere is asking for trouble.
 
It would be nice if Apple gave the OP what he wants but I don’t think Apple is required to do it but for public relations, they very well might. I admit I don’t know the laws involved.
8 years ago I bought a brand new car and washed it on the first of every month. It was in pristine condition when 2 years ago it got totaled (got hit while at a stop sign). Did their insurance company give me a new car, NO. Did they give me what I paid for it, NO. I got a little above market value after some haggling and a friend that is an attorney said I should go ahead and take it.
I’m sorry about your car, but you didn’t drop it off at the dealer for repairs, have the dealer ship it across the country and have the shippers accidentally dump the car in a lake, while potentially stealing your briefcase of important papers in it. That would be an apt analogy. Yours? I don’t understand why insurance should mimic what apple’s responsibility is here. Insurance on cars in the US sucks, but it’s how we run things. It’s not comparable to what happened to the OP.
 
Which is why at the very very least, the drive should be encrypted.

Better still, wiped.

Sending unencrypted data anywhere is asking for trouble.
Read the entire thread. The OP asked the genius bar if he/she should wipe the data. The genius bar advised the OP that this was not necessary because they where not going to work on the SSD. Mind you, the OP came in for a simple battery replacement.
Nobody expects that to happen for such a simple procedure.
 
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Read the entire thread. The OP asked the genius bar if he/she should wipe the data. The genius bar adviced the OP that this was not necessary because they where not going to work on the SSD. Mind you, the OP came in for a simple battery replacement.
Nobody expects that to happen for such a simple procedure.
Yeah, I saw that bit of information from the OP too.

I wouldn't wipe the data, but I would say at the very least encrypt and password-protect the data. But of course, that's too late now.
 
Enough guys.

I really hope he gets the 14" free of charge later on today.

@GoztepeEge Good luck my friend! ?:cool:

When you get it, POST PICTURES TO MAKE THEM MORE JEALOUS.

It's pretty sad the animosity you can feel coming from people who are not at all affected by this. It's as if OP getting a replacement laptop takes something away from them. I just can't wait for OP to post pics of their beautiful new laptop. :D:D:D
 
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Is there any reason why the OP one minute after knowing that his laptop was lost did not remotely erase it instead of wasting time posting on a forum how much he is worried?
 
He’s got a backup right? So the moment it is found you restore your data, in the meantime if you are sooooo concerned about your personal data you wipe it, period.
 
I think if I read this giant thread correctly he was hoping it was not lost.
That is not the point. Any hint of something going wrong, first call of action is to log into apple account and activate 'Find my...' to prevent unauthorised access to the macbook. If during the investigation the macbook is found the OP can easily return to apple account and remove 'Find my..' from the device list.

A number of members here told the OP to activate 'Find my..' but we do not know if the OP has done this yet or when.
 
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It's pretty sad the animosity you can feel coming from people who are not at all affected by this. It's as if OP getting a replacement laptop takes something away from them. I just can't wait for OP to post pics of their beautiful new laptop. :D:D:D
in essence it *might* take something away from them

What they *believe* is "fair"

I honestly think that if they're willing to have that type of animosity towards someone whom they've never met, and has no investment in that persons situation, to think and expect negatively about that.

It should tell you a lot about them.

maybe if they changed their perspective and how they approach things AND people, things might change for the better for themselves and others.
 
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Read the entire thread. The OP asked the genius bar if he/she should wipe the data. The genius bar advised the OP that this was not necessary because they where not going to work on the SSD. Mind you, the OP came in for a simple battery replacement.
Nobody expects that to happen for such a simple procedure.
Doesn't matter. No matter what anyone says, either encrypt or wipe.

Period.
 
Doesn't matter. No matter what anyone says, either encrypt or wipe.

Period.
Yes, in a perfect world. Unfortunately we don't live there. In hindsight we all know what is best. You can be formal or judgemental about it all you want but people make mistakes. That makes them human.

In a perfect world Apple should not have lost a laptop either and yet here we are...
 
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