In an effort to foster transparency, how about: "The issue *is* Apple's slowimg down the devices in order to keep them operational as the battery degrades with time, not 'only' not communicating this..."
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Makes $29 Battery Replacements Available Immediately for iPhone 6 and Newer
- Thread starter MacRumors
- Start date
- Sort by reaction score
In an effort to foster transparency, how about: "The issue *is* Apple's slowimg down the devices in order to keep them operational as the battery degrades with time, not 'only' not communicating this..."
But their batteries have proven to be faulty! You're saying "remember that piece of crap that a company charged us for, well hallelujah we now get to pay the company a bit less for the privilege so they can change them.
I've decided you don't need a phone, you just feel like you do. So in order to save the planet, you will no longer be allowed to purchase one. Ditto with laptops, tablets, desktops and comfortable undergarments.
This is not about Samsung. When they had their issue, they paid for it.Do you think Samsung will give you a replacement phone out of warranty? Yeah, it is not the same thing at all.
How is it slow? They just announced you can walk in TODAY and do the $29 replacement. What more do you want?
My guess is you'd never be happy.
[doublepost=1514738340][/doublepost]
Right...by believe it's the right thing to do, I mean they think they can solve the problem this way. Apple, like any for profit company, is ALWAYS going to think with money in mind. However, that doesn't mean they aren't thinking about their customers and it also doesn't mean they are making THE cheapest decision for the bottom line.
- They could have done a $49 battery repair.
- They could have done a $59 battery repair.
- They could have dragged their feet longer.
- They could have denied it.
- They could have given you a coupon on a new phone.
- They could have done a software update.
I DO think the power management process is necessary because I have lived through a Samsung Note NOT having this feature and shutting down at 50% battery. I never received support or confirmation as to why it was happening, but because of Apple now know it was shutting down to protect its circuitry.
Last edited:
From Apple's statement:
"When power is pulled from a battery with a higher level of impedance, the battery’s voltage will drop to a greater degree. Electronic components require a minimum voltage to operate. This includes the device’s internal storage, power circuits, and the battery itself. The power management system determines the capability of the battery to supply this power, and manages the loads in order to maintain operations."
Apple is doing what they think is best by throttling. I am not sure if I buy the explanation. It doesn't bother me as I already replaced by 6S+ with an X. I might take advantage of the $29 offer, though.
Do you think Samsung will give you a replacement phone out of warranty? Yeah, it is not the same thing at all.
Apple , Samsung, HTC - will do everything not to give you a replacement phone out of warranty. If you had a 2011 MacBook with faulty AMD - took till 2015 for Apple to acknowledge and start repair program.
Any of these companies become super helpful, once it hits the main press .
The batteries are Apple saying sorry then going give us 29 bucks and you can have another "faulty" battery same as your old. Nothing wrong here but we love the cash you just gave us.
Then if not to compensate for defective batteries their power management approach amounts to planned obsolescence.
Everybody is giving Apple a pat on the back for this it’s ridiculous. It’d be one thing if they said theyd replace batteries AT COST but they’re not... they’re not going to stop slowing down phones they’re just gonna bring down the price of battery replacements for 1 year. I would wager a large sum that they make more money off of battery replacements this year than they ever have. They’ve figured out a way to turn them getting caught red handed into them being a “hero” whilst still making money hand over fist!
Charging you $29 is a lot cheaper than a repair program , where they pay.
You do realise Apple status quo is to drag their feet, feel free to research how long it took Apple MacBook Pro owners who had faulty nvidia and AMD gpus..... years! The 2011 AMD issues saw repair in 2015....
Do you think Apple is racing to help their customers here ? No .... they are very worried about a wide spread repair program that they will pay for ! Also they are very scared people will not buy thier future iPhone .... it's all about money.
As a long term Mac user , sorry I had a chuckle when I saw your post that Apple does not drag thier feet....
They are being super helpful to protect their profit baby.... 70% revenue ... they care about future profits and you are happy to pay $29 for something that may very well cost you nothing ? You are the customer this PR move is aimed at ....
For me, this has already resulted in me buying that stupid battery case.... and now another $29? How about design the phone in the first place that does not shutdown randomly in the first year.... I don't own Apple $29 more , it's already cost me too much.
FYI : they did deny it, only after the geekbench crew did some research , did Apple come clean! Until such time this was all hidden .
What do you mean by "designed to last x years?" Does "last" mean that the device should function precisely as it did on day one? And how long should "x" reasonably be? To what standards are Samsung and other cell phone vendors held? (I'm not arguing against your point—I don't know the answers.)
Having read Apple's statements, most of the MacRumors threads, and multiple comments on tech websites, I'm left with the following:
1. Li-ion batteries have unavoidable limitations: their performance degrades over time, and the decline may be accelerated by how they're used.
2. At this point we don't know if Apple was aware that iPhone batteries' capacity was too low to expect reasonable performance and life span in typical use cases. Personally, I'm in favor of larger batteries, even at the expense of thicker iPhones.
3. Apple's decision to limit energy draw to prevent shutdowns without informing users was wrong. The question is how do do this. Apple's message to customers says "iOS dynamically manages the maximum performance of some system components when needed to prevent a shutdown." If this is happening moment-to-moment, how would iOS let the user know? By flashing or changing the color of the battery icon? Or could they warn the user periodically if their device's battery state is such that this feature may need to kick in and let the user decide?
4. As a longtime Apple customer and shareholder, I don't believe that they were purposely degrading performance to drive upgrades, but I understand why it appears that way. Apple has been a very secretive company for many years; while I don't fault their need to protect their IP, their lack of transparency has hurt them, in this case by showing the company to be reactive rather than proactive.
Would you change the batteries brand to a another manufacturer if you were the CEO of Apple, I wouldn't, reason, if people find out that Apple changed the battery to a different brand all hell will break loose, then we get people here saying "Look, Apple changed the battery brand so they (Apple) acknowledges there was a faulty battery in their iPhones".
Lol keep buying your overly priced apple products lol. Apple is straight **** they sell you on old tech.
So you should be happy they didn't drag their feet here? The truth is a lot more complicated than Apple is 100% wrong, case closed. I won't go into all the facts like battery chemistry, customer experience, tradeoffs, etc.
I think a $29 repair on a lot of 3+ year old device to get a it working factory new is pretty reasonable.
OF COURSE it's all about the money. Apple is in business to make money, no shame there.
Who says they are faulty, capacity might be too low for what it has to deliver.
Apple today announced it is making its reduced $29 battery replacements available immediately for iPhone 6 and all newer models.
Apple previously said it would offer the cheaper battery replacements in late January, but it has removed that timeframe from its letter to customers, and has confirmed immediate availability in a statement to TechCrunch.Apple normally charges $79 for out-of-warranty iPhone battery replacements, but it reduced the price by $50 following a wave of controversy over its process of dynamically managing the peak performance of some older iPhone models with degraded batteries to prevent unexpected shutdowns.
Given a lack of nuance in some mainstream coverage, many headlines have fueled speculation that Apple artificially slows down older iPhones to drive customers to upgrade to newer models, but the actual issue was Apple's lack of transparency about the power management changes it made starting in iOS 10.2.1.
When it released iOS 10.2.1 in February, Apple only vaguely said it made "improvements" to reduce occurrences of unexpected shutdowns. It only chose to explain that the changes it made may result in temporary slowdowns on some older iPhone models with degraded batteries after controversy recently reignited.
The issue came into the spotlight in early December after a Reddit user claimed that his iPhone's performance significantly increased after replacing the device's battery. Soon after, analysis of iPhone 6s benchmarks visualized an apparent link between lower performance and degraded battery health.
Apple responded by noting the power management process is a "feature" rolled out to iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, and iPhone SE, but since it didn't fully communicate this change, some iPhone users may not have realized all they needed was a new battery.
Apple said it will release an iOS update in early 2018 with new features that give users more visibility into the health of their iPhone's battery, so they can see for themselves if its condition is affecting performance. It's unclear if Apple will ever let customers opt out of the power management process.
Apple said the cheaper iPhone battery replacements will be available worldwide through December 2018. The $29 fee applies to the United States, with prices varying in other countries based on exchange rates.
To initiate the battery replacement process, we recommend contacting Apple Support by phone, online chat, email, or Twitter, or scheduling a Genius Bar appointment at an Apple Store with the Apple Support app. You can also inquire about a battery replacement with select Apple Authorized Service Providers.
Article Link: Apple Makes $29 Battery Replacements Available Immediately for iPhone 6 and Newer
Apple is a joke and you all buy into it like it's the best thing in the world. They have shown numerous times that they do stuff like this. You buy into there overly priced products you are mainly paying for advertising lol. It's ok though not everyone is smart. Look at all you run out to spend more money on those phones that run 4-6 cores. Apple holds you back with there os. Its shady and they keep everything looked what creativity is that apple is for old people next time at the apple store look around.
[doublepost=1514739725][/doublepost]
But you previously asserted the batteries were proven to be faulty. Where was that proven?
"Nothing wrong here but we love the cash you just gave us."
Do you really believe Apple is loving the cash and making a killing collecting $29 replacing batteries and dealing with all of the adverse press, hassle, and damage control?
It's arguable that Samsung's situation was an actual scandal in that it was not deliberate... I know there was some discussion that potentially laboratory battery testing reports were altered internally at Samsung , but nothing ever came of those allegations. Apple deliberately and specifically followed the course of action they took, intentionally misleading their customers. Samsung's issue had the potential to be more dangerous, but all available evidence says it wasn't done deliberately and the company sincerely apologized and drastically improved things as a result. Apple deliberately followed an insidious course of action, ignored the pleas of customers for years, and then when finally forced by evidence to admit it was indeed slowing devices, told its customers they were morons or at least "misunderstanding" for thinking Apple secretly degrading their devices' performance was a bad thing. What a nice company.
Agreed . I don't think Apple is in full damage control yet. They are seeing how thier battery price reduction PR works out. Full damage control will be when the 6 and 6S design comes under scrutiny. What they fear is that it's proved that these phones were not designed to last x years , at which point place like EU and Australian consumer protection will take them to the cleaners ..... and given how successful the 6 and 6S were sale wise, this could be the biggest recall/repair in history ....
More to come . It was funny when it was Samsung , it's not funny when it's us..... karma eh....
[doublepost=1514736049][/doublepost]
Ha ha ha remember people , everytime you pay Apple $29 , instead of $79 , a kitten cries.... there must be animoji for that.... for the smart folk who upgraded
I hope that comes true and the iPhones are forced to be recalled, because it’ll be yet another lesson for these giant corporations.
Like Google and Microsoft, they have been punished, Microsoft nearly destroyed by the EU because of arrogant ignorance towards consumer rights and laws..