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My battery life on my iPhone 7 has been horrendous the past several weeks to the point it wouldn’t make it through a day. Last week I wiped it to see if it would improve but no luck it was still bad. I ended up making an appointment for today before this $29 replacement thing happened. Today was the first day they had available. I took it in and they ran their test and of course it passed their “test”. Even though it did pass they went ahead and offered the $29 replacement and they had 2 batteries left in stock for the 7. So I feel like I lucked out or they have been communicated something different today and are replacing any and all batteries now.

Macbook purchases come next-day but these battery shipments gonna take months eh?
 
Hold them accountable for all other devices, iPads, iPods, Airs, Pros and regular Macbooks.
 
Hold them accountable for all other devices, iPads, iPods, Airs, Pros and regular Macbooks.

Macbooks have defects the day of purchase regardless of how many replacements. I'm starting to think it's built into your Apple ID.
 
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No, no, no, Apple. You profited massively from the sales of new phones by conveniently failing to tell your customers that you were slowing their current phones, thereby making them falsely believe they needed to upgrade. Yet you think we should go out of our way and take time from our day to travel to your stores, and *still* pay you more money to fix it? Had you been upfront and given customers the option to decide how their phones perform from within the OS, a replacement battery fee would be perfectly acceptable. I got a kit from Amazon that included tools and replaced my own for $24.95.


Would you have preferred your phone shut down by itself randomly instead?

Btw, congrats! You spent essentially the same amount of money to make it irreparable by Apple in the future
 
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Yes
Hold them accountable for all other devices, iPads, iPods, Airs, Pros and regular Macbooks.

Yes, and for the exploding Samsung Notes too. ‘cause they didn’t let Samsung know about the code that allowed iOS to interactively throttle back the phone processors to avoid compromising the battery (new or old). It was what is known as a trade secret, a competitive advantage, and that’s why they couldn’t tell anyone what they were doing.

Since neither Samsung nor Google knew about that feature, they couldn’t copy it by reverse engineering the idea. Thus some of the Android phones that were pushed to go as fast or faster than the iPhones simply ended becoming dangerous battery torches.

Use what God put inside your head to think by yourself, go to the source, and do let the media get you use to receiving what you have to think precooked, sealed, reheated and ready to eat without you thinking independently and making your own personal opinion.

Give me a lever and a pivot and I shall move the world.”
 
A lot of people will now go to an Apple store to have their device’s battery tested who don’t have to. Or don’t have to for another year or two. And this added foot traffic will actually boost Apple’s revenues and profit numbers.

Where’s the updated conspiracy theory?

Apple needs people to go to their stores since the iPhone X has been a flop! New retail strategy is to deny battery replacements based on worthless battery testing and then push their latest device. Throttlegate has created new upsell opportunities for them.
 
Apple needs people to go to their stores since the iPhone X has been a flop! New retail strategy is to deny battery replacements based on worthless battery testing and then push their latest device. Throttlegate has created new upsell opportunities for them.

iPhone X is only a flop if you believe the shortsellers. You see them everywhere out here when you are out and about, and they represented a sizable portion of holiday activations.
 
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Macbooks have defects the day of purchase regardless of how many replacements. I'm starting to think it's built into your Apple ID.

You just discovered the powder, man!

Any laptop, from any maker as long as its a laptop, is a huge technical compromise and they are more prone to failures and manufacturing defects that any comparable desktop. It’s a given, anyone that buys a laptop instead of a desktop without requiring one (specially when choosing the extremes, the smallest form factor or the most powerful) is just throwing a lot of money down the drain.

But if people want to have Macbook Pros when they should be getting an iMac and Air/iPad Pro (or equivalent) just because they believe it’ll make then look cooler at the Coffee Shop to put on the table a top of the line MacBook Pro, so be it. Go ahead live with the unforgiving compromises but please, be consecuent, don’t start barking when those compromises start coming around to bite your arse.
 
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Actually, I set up the appointment before the price drop was announced. But the local Apple Store is in the mall and I avoid that place like the plague from Thanksgiving till the end of the year, so today it was. I think you read a little too much into my post. I was mildly annoyed that I’ll have to go back. It’s not like I was demanding that it be done today. I even charged up and brought the old backup Fire Phone in case I had to leave my iPhone behind for a few hours or a few days. I was prepared for all possible scenarios.

The BS was him giving me grief about not having the latest X.x.x update installed, their test trying to say my battery is still good when it isn’t and insinuating they didn’t want to replace it because of that, giving me a whole spiel about background app refreshes, including telling me every app on the list, and to top it off, that the genius wasn’t even aware of the free replacement program and had to go check with a manager. So like I said, a little BS, but overall not too bad.

I hear ya but I still don’t understand what’s your beef with them wanting you on the latest iOS considering all the bugs all of us went through I actually think that makes perfect sense. Curious to hear if your issues clear once u get your FREE battery.
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I guess you missed the news that Apple cut iPhone X production from 50 million units to 30 million units. Below is the link stating the demand has dropped faster than ever for the notched device!!

https://www.google.com/amp/s/www.cn...s-drop-on-report-of-weak-iphone-x-demand.html

Seriously the X is a flop? By whose standards? What bar? What litmus test? Apple has never had the mix of phones it has on the market to-day. There is no way for any analyst to know how good the X is doing since it’s 8/8+ are out there. I’m gonna say this again — do YOU have an X ? Yes or no?
 
You just discovered the powder, man!

Any laptop, from any maker as long as its a laptop, is a huge technical compromise and they are more prone to failures and manufacturing defects that any comparable desktop. It’s a given, anyone that buys a laptop instead of a desktop without requiring one (specially when choosing the extremes, the smallest form factor or the most powerful) is just throwing a lot of money down the drain.

But if people want to have Macbook Pros when they should be getting an iMac and Air/iPad Pro (or equivalent) just because they believe it’ll make then look cooler at the Coffee Shop to put on the table a top of the line MacBook Pro, so be it. Go ahead live with the unforgiving compromises but please, be consecuent, don’t start barking when those compromises start coming around to bite your arse.

Instead if getting an MacBook Pro, get a iMac and MacBook air? You do realise that is even a bigger compromise for someone who is a MacBook Pro customer. Given the iMac itself is a compromise .... you could say Mac Pro, but they bollocks that up. Which takes one back to the MacBook Pro, if you need a portable , it's gonna to be a lot better than the air ;) while the iMac sits at home / office unused .
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A lot of people will now go to an Apple store to have their device’s battery tested who don’t have to. Or don’t have to for another year or two. And this added foot traffic will actually boost Apple’s revenues and profit numbers.

Where’s the updated conspiracy theory?

Why are Apple now replacing batteries over 80% ? I suspect the test shows batteirs over 80% and units are throttled. Throttling may also kick in based on age.

Let's get more info before we assume , Apple is making these replacement...... more concerning all those people prior to this who were rejected. If Apple is replacing batteries with 89%..... the % is meaningless ... let's me honest , 11% loss, that is a waste of time.
 
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Would you have preferred your phone shut down by itself randomly instead?

If Apple had been upfront and honest about exactly *why* it was happening, then yes, absolutely. Then I could have chosen to purchase a new battery to rectify the problem. But if they'd done that, all they would have done was make a small profit from all their iPhone customers purchasing new batteries every couple of years. Compare that to the very large profit they've been making by allowing customers to believe they needed to purchase - much more expensive - new phones on the same timescale, and it's not hard to see why they chose not to inform their customers. It's all about increasing profits.

Btw, congrats! You spent essentially the same amount of money to make it irreparable by Apple in the future

I think the backhanded compliment is a little unnecessary. Anyway... Yes, I spent roughly the same amount of money to replace the battery myself, but I didn't have to leave my house and it took me far less time than the round trip journey to my nearest Apple store would have. Also, I'd be very surprised if Apple were to carry out some sort of repair in the future on a phone that's already about two and half years old, at no cost to me. If there's a cost, I'd probably be more likely to invest that money in a new phone, rather than waste it on fixing an old one. At this stage, likely something that isn't an iPhone.
 
You just discovered the powder, man!

Any laptop, from any maker as long as its a laptop, is a huge technical compromise and they are more prone to failures and manufacturing defects that any comparable desktop. It’s a given, anyone that buys a laptop instead of a desktop without requiring one (specially when choosing the extremes, the smallest form factor or the most powerful) is just throwing a lot of money down the drain.

But if people want to have Macbook Pros when they should be getting an iMac and Air/iPad Pro (or equivalent) just because they believe it’ll make then look cooler at the Coffee Shop to put on the table a top of the line MacBook Pro, so be it. Go ahead live with the unforgiving compromises but please, be consecuent, don’t start barking when those compromises start coming around to bite your arse.

So, you're saying that anyone who buys a laptop is just doing it so they can look cooler at the coffee shop? Suppose you're a student who needs to do work on a computer between classes without going home, or someone who travels constantly for work and doesn't want to have to schlep around an iMac?

Also the claim that laptops are more prone to failure and manufacturing defects than any comparable desktop sounds plausibile, but *citation needed*; i.e. where's the data betch?
 
Instead if getting an MacBook Pro, get a iMac and MacBook air? You do realise that is even a bigger compromise for someone who is a MacBook Pro customer. Given the iMac itself is a compromise .... you could say Mac Pro, but they bollocks that up. Which takes one back to the MacBook Pro, if you need a portable , it's gonna to be a lot better than the air ;) while the iMac sits at home / office unused .
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Why are Apple now replacing batteries over 80% ? I suspect the test shows batteirs over 80% and units are throttled. Throttling may also kick in based on age.

Let's get more info before we assume , Apple is making these replacement...... more concerning all those people prior to this who were rejected. If Apple is replacing batteries with 89%..... the % is meaningless ... let's me honest , 11% loss, that is a waste of time.

i mean, if you tell apple you will pay them money to replace a battery, who are they to refuse? i can walk into apple right now and tell them to give me a new battery and if i pay my cash, I'm sure they'd accept it.
 
i mean, if you tell apple you will pay them money to replace a battery, who are they to refuse? i can walk into apple right now and tell them to give me a new battery and if i pay my cash, I'm sure they'd accept it.

The procedure prior to all this blowing up , was for Apple to test your battery , and if it passed, they refused to change it , even if you threw money at them, you would know that if you read this thread ;) hence this is one of the issues in debate here.

Now that this has blown up, Apple are very quickly changing thier stance , to what it should have been, if I want to change my battery, I should be allowed to, forget the test , I'm paying .

This is why people are upset. Apple needed to approve us to hand over $ for a new battery, tests were passing, and phones were throttling, win win for Apple some would argue that drove people to upgrade. We are not just whinging , there is valid reasoning on why this is a real mess.
 
Little of topic but just checked my 4s running 6.1.3 with coconut battery & again after updating to 8.4.1 . As you can see battery health dropped 1% with a single charge . Anyone willing to bet me if I update to 9.3.5 battery health will further degrade , any takers? View attachment 744779


Unfortunately Battery capacity is not accurate to 1% - therefore your data is a meaningless statistic.
 
I have just one question with the pending law suits, what are they hoping to get out of it?

Also what is Apple likely to do, drag this out or settle out of court... NEW iPhones for all!
 
Unfortunately Battery capacity is not accurate to 1% - therefore your data is a meaningless statistic.

To what percentage is it accurate to? Feel free to contribute something meaningful.
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I have just one question with the pending law suits, what are they hoping to get out of it?

Also what is Apple likely to do, drag this out or settle out of court... NEW iPhones for all!

For me, I just want this throttling removed , and Apple not to do something like this in the future, where they cripple my device and don't even give me the option of correcting the issue, which in this case was a simple battery replacement.

Transparency - trust is in damage in control at the moment, as I have no intention of getting the X for £1350 for Apple to throttle it in 12 months .

I had the X, was going to get it again, now , not until they drop the throttling. Glad my 7 plus was not updated to iOS 11.
 
I got a 3rd party replacement rather than pay the full apple price. Wish I'd have waited another month now :(
 
Okay, I contacted Apple Support through Chat. I asked them to run their diagnostic the person told me it has around 90% if it’s original charge. When I check it with Coconut Battery I get 81% original charge, same with a generic battery test app on my iPhone.

I went to an authorised retailer in Melbourne and they used the word “consumed” not %. They said your battery is not showing as consumed. It’s on the edge but not there yet so I didn’t get a replacement. This is my 5th or 6th trip in 3 months to an Apple store. Every trip makes me want to get out of the ecosystem. I got stuck with the Apple Watch 3 now. 2 more years maybe but the way Apple is going they are just pissing off a lot of people.
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Steve Jobs started the whole "You are verb-ing it wrong" meme.

And a happy Apple customer stays an Apple customer. Apple has many ways of monetising their user base after the sale of the initial device, from getting them to purchase additional Apple products, to App Store sales, to iCloud subscriptions and Apple Music. Heck, Apple even gets a tiny cut of every Apple Pay transaction you make. They have every vested interest in bending over backwards to keep you as the consumer happy so you will continue to buy more Apple hardware, not throw you under the bus once the sale has been made.

Apple slowed down people's phones precisely because they care that their customers are happy. If you look at Android phone-related threads on Reddit, you see people complaining about how their LG phones bootloop, or how their Nexus 6Ps keep shutting down or restarting themselves, particularly when they are in the midst of an important task such as calling emergency services, and you know that they are never ever going to get a patch of any sort to remedy this. Apple made a judgement call, and decided that random shutdowns was wholly unacceptable, and that throttling your phones was the better solution out there. Not saying it's a good one, but the other solutions all have their limitations, and I can understand why Apple ultimately did what they did.

For starters, the iPhone was not designed with user-replaceable batteries in mind, and it likely never will be, so while a few posters here have taken it upon themselves to swap out the batteries inside, it's not something they expect their users should have to do.

Meanwhile, changing iPhone design to include larger batteries (iPhone Plus models don't appear to suffer as much from this throttling issue) is a longer-term design consideration. We will have to see if the stacked battery design of the iPhone X and rumoured X+ ameliorates this issue any. An improved power delivery system is also an additional longer-term consideration (earliest 2019 if the rumours are to be believed). I believe Apple is and will eventually work towards this; it just won't be available anytime soon.

Third, a pop-up of any nature is just going to result in unnecessary misinformation and panic amongst the majority of Apple users. People are just not going to have sufficient information anyways to make an informed decision on what they need to do. In addition, it is simply not acceptable to leave it up to the user to choose between experiencing slower performance because of throttling and just having the iPhone shut down.

Lastly, even this battery replacement programme is not going to be accessible to every user, especially those who live in countries with no Apple store. I suppose now that the news is out in the wild, they could have have the battery replaced themselves or at a 3rd party repair store, but then they take on the risk of accidentally damaging their phone every time they crack it open to service the internal battery, and Apple is not going to be there to bail them out if this happens.

This leaves throttling as a legitimate option with the best risk/reward in terms of the user experience. Every other option, including sending an iPhone away for a battery replacement, results in a major user experience tradeoff. And Apple is all about the user experience. Sometimes, you just can't win. You can only select the option which minimises the losses.

And for the record, I don't think this iPhone throttling issue will send people to Android either, though we will have to wait to see what the impact to Apple's reputation will be, if any.

In the near-term, I agree Apple should provide a clear and extensive explanation on what exactly is going on (what they have done is a start, but still not quite near enough). I believe this will go a long way towards stopping the bleeding as most people will eventually see that Apple is being rational and is genuinely looking out for the user. Apple can then assess where additional information about the battery and throttling can be included in iPhone settings (there is always that eternal dilemma between too much information and too little).

Just my 2 cents, for those who care enough to read.

What do you think about bad coding in the iOS codebase and bad battery. I think that is a possibility that the code isn’t optimised and they patched it with throttling. My 2 cents.
 
Would you have preferred your phone shut down by itself randomly instead?

Btw, congrats! You spent essentially the same amount of money to make it irreparable by Apple in the future

I guess people would prefer a device that works within the advertised specs. And if the device can not do that for whatever reason they would want to know about it. Because then they could return their phone and demand their money back. Or accept the device has a design flaw and either replace the battery frequently or live with a device that works at less than 50% of advertised speed.

Apple will loose the class action, and I hope it costs them more that they made of this fraudulent business practice.
 
Ok so I'm not a sw programmer, but can Apple not simply release a software update reversing whatever code they put in to change it BACK? Ie. if they put in whatever lines to cause the slowness, reverse it.

That to me, would be the sensible approach.

Huge Apple fan here, but this acknowledgement ticks me off.

I don't expect my vehicle to slow down after x amount of use - however long that may be, BUT if my battery dies or gives me issues, I will change it up.

Apple forcing this decision on its users isn't right.

I'd like to decide myself if I want my device to run full throttle and if the battery takes a crap, then so be it, I'll replace it.

What is the point of replacing a battery at a lower cost if the software still limits how it functions?

Or did I miss something?

Cheers and Happy New Years!
Brian
Apple is not going to do that because they don’t believe what they did was wrong. At most they may adjust the code so it’s not so aggressive in slowing down the phone and they may be more aggressive in surfacing that the battery may need to be replaced but they’re not going to go back to spontaneous shut downs.
 
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