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Apple Makes More iPhone 7 and iPhone 7 Plus Stock Available to Upgrade Program Members

MacRumors

macrumors bot
Original poster
Apr 12, 2001
50,064
11,338



Last week, a number of customers enrolled in the iPhone Upgrade Program were unable to pre-order the specific iPhone 7 or iPhone 7 Plus model they wanted due to limited stock when orders began at 12:01 a.m. Pacific Time on Friday.

Apple had already warned that demand would outstrip supply as usual, but unlike regular customers, iPhone Upgrade Program members were not given the option to pre-order a new iPhone online for home delivery.

Instead, would-be upgraders were directed to a separate queue that only allowed reserving the iPhone from a local Apple retail store -- many of which were sold out. The experience led to frustrations and even a class action lawsuit, prompting Apple to collect information from customers affected in an attempt to make the situation right. Now, the company appears to have delivered on that promise.

Apple has sent an email to some iPhone Upgrade Program members to inform them that more reservation times for iPhone 7 and iPhone 7 Plus, sans Jet Black models, have been added for September 16. Accordingly, over the past 24 hours or so, several MacRumors readers enrolled in the program have been able to reserve the iPhone model they desired for pickup at a local Apple Store later this week.
If you tried to upgrade through the iPhone Upgrade Program, you may have had difficulty reserving a new iPhone 7 or iPhone 7 Plus due to high demand. We've made two important changes to help you.

We've added more reservation times for this Friday, September 16.
Simply confirm your eligibility and then see if the model you want will be available at an Apple Store near you. Please note that there are no reservations available to pick up the jet black model on Friday.

Tell us which iPhone you want and we'll let you know when it's in.
If you're still unable to reserve the model you want for pickup on Friday, let us know your preference by completing this short form. We'll contact you within 48 to 72 hours to let you know when your iPhone 7 or iPhone 7 Plus will be available for in-store pickup after Friday, September 16.
MacRumors reader Ryan Lister:
I was one of the people who ran into the shortage on launch day from the iPhone Upgrade Program, but stock must have been recently updated and I was just able to make a reservation on launch day for the black iPhone 7 Plus.
MacRumors reader Nathan Walczak:
I'm not sure why, but I was just able to reserve an upgrade for an iPhone 7 Plus. Pickup this Friday. Yesterday all stores in my area were out of the iPhone 7 Plus models. I currently am enrolled in the Upgrade Program from Apple. Seems Apple is trying to fix the glitch?
While availability is still limited, and varies between stores, it is clear that Apple is working to satisfy as many of its customers as possible. iPhone 7 and iPhone 7 Plus officially launch on September 16, including the first pre-order deliveries and the start of in-store purchases split between those who reserved for pickup and walk-in customers on a first come, first served basis.

Article Link: Apple Makes More iPhone 7 and iPhone 7 Plus Stock Available to Upgrade Program Members
 
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Asianpork

macrumors member
May 12, 2016
74
208
Confirmed. I received an e-mail and found nothing was available on Monday. Decided what the heck and tried again yesterday and nearly every color was available in the location nearby.

Picking it up on the 16th. 7 Jet black 128gb. Silver is still unavailable everywhere in NYC, but poor rose gold is in abundant supply.
 

RubxQub

macrumors newbie
Feb 23, 2010
29
1
At least in Philly nothing really seems to have opened up.

I tried calling to see if I could do a model swap but the agents weren't able to get through to the iPhone Upgrade Program specialists due to heavy volume.

Was on hold for a combined total of 2+ hours so I don't really think it's the right move to keep trying. I'll just see what they can do in store day-of.
 
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KPOM

macrumors P6
Oct 23, 2010
15,427
3,862
Yesterday the Michigan Avenue store had 8:30 slots available Friday.
 

Craiger

macrumors 6502a
Jul 11, 2007
841
225
I'm not even seeing jet black listed as out of stock for the plus. It just doesn't show at all. Anyone else?
 

Saipher

macrumors 6502
Oct 25, 2014
300
1,147
CA, USA
Confirmed. I received an e-mail and found nothing was available on Monday. Decided what the heck and tried again yesterday and nearly every color was available in the location nearby.

Picking it up on the 16th. 7 Jet black 128gb. Silver is still unavailable everywhere in NYC, but poor rose gold is in abundant supply.

7 Jet Black iPhones?! I hope you are not selling these on eBay, therefore just adding to the shortage of regular priced phones.

EDIT: Oh, NM. 7 for iPhone 7. lol :)
 
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Tokenfreak

macrumors 6502
Oct 31, 2011
492
250
It still says Pickup is currently unavailable when I try to buy the phone using the AUP. It does allow me to ship it to my house though which I though they didn't do with the AUP.
 

BEP

macrumors newbie
Sep 14, 2016
2
3



Last week, a number of customers enrolled in the iPhone Upgrade Program were unable to pre-order the specific iPhone 7 or iPhone 7 Plus model they wanted due to limited stock when orders began at 12:01 a.m. Pacific Time on Friday.

Apple had already warned that demand would outstrip supply as usual, but unlike regular customers, iPhone Upgrade Program members were not given the option to pre-order a new iPhone online for home delivery.

Instead, would-be upgraders were directed to a separate queue that only allowed reserving the iPhone from a local Apple retail store -- many of which were sold out. The experience led to frustrations and even a class action lawsuit, prompting Apple to collect information from customers affected in an attempt to make the situation right. Now, the company appears to have delivered on that promise.

Recently, it appears that Apple may have reallocated iPhone 7 and iPhone 7 Plus stock specifically for iPhone Upgrade Program members. Over the past 24 hours or so, several MacRumors readers enrolled in the program have been able to reserve the iPhone model they desired for pickup at a local Apple Store later this week.

MacRumors reader Ryan Lister:MacRumors reader Nathan Walczak:While availability is still limited, and varies between stores, it is clear that Apple is working to satisfy as many of its customers as possible. iPhone 7 and iPhone 7 Plus officially launch on September 16, including the first pre-order deliveries and the start of in-store purchases split between those who reserved for pickup and walk-in customers on a first come, first served basis.

Article Link: Apple Makes More iPhone 7 and iPhone 7 Plus Stock Available to Upgrade Program Members
 

Exile714

macrumors 6502a
Jan 14, 2015
684
1,092
I'm not even seeing jet black listed as out of stock for the plus. It just doesn't show at all. Anyone else?

Yeah, me too, Texas Apple stores.

This all makes the 2.5 hours I spent on hold with customer service on Tuesday even more pointless. They sent me two emails last night saying they were looking into the issue, but I only hear about the additional stock from MacRumors. I mean, thanks MacRumors, but Apple should have warned us themselves.
 
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kucharsk

macrumors regular
May 31, 2016
127
81
Got the usual no stock available message when I tried to reserve any 7 Plus slot anywhere in the country for the past few days.

Just tried to upgrade my 6S Plus to a 256 GB Silver AT&T 7 Plus and I'll be picking it up at 2:00 PM Friday (I could have chosen a time as early as 9:00 AM.)
 

CaryMacGuy

macrumors 6502a
Oct 2, 2006
546
118
Morrisville, NC
All NC Apple Stores seem to be out of stock of the iPhone 7 Plus...so thats a non-starter. I called Apple support and they told me that perhaps they will have more models in the store on launch day. However, my reservation is for 7:30pm so I kind of doubt they will have anything.
 

sikachu

macrumors newbie
Oct 26, 2007
29
6
Just got this email from Apple.

Mind sharing those two links? I actually saw a different result - someone shared me the link starting with https://reserve.cdn-apple.com and now I see _less_ availability since last night.

I'm actually not on the upgrade program, but want to sign up for one for T-Mobile ... If I can reserve the phone that'd be super nice.
 

0815

macrumors 68000
Jul 9, 2010
1,744
822
here and there but not over there
Ordered my iPhone 7+ in black with 128GB this morning at 4:45am (Pittsburgh) - they had everything available except jet black.

But now that this is reported, it probably won't take too long until all stores are out of supply.
 

leesweet

macrumors demi-god
Feb 1, 2009
1,064
254
Northern Virginia, USA
Two points from other threads:

1. Jet Black is NOT available. It appears all units are allocated/reserved. It was removed from the IUP upgrade page earlier this AM.

2. If you have a reservation already, you will NOT see the proper stock that is available. This has been confirmed over and over. I and others do not have a res and can see tons of stock that appeared late yesterday. Others with a backup res, etc., can't see these. You need to cancel your reservation to see the new stock and make a new 'correct' one for the item you want.

NOTE that these are for IUP UPGRADES only. New joiners are completely different. (Well, I doubt they will get a JB...)
 
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