Apple Makes More iPhone 7 and iPhone 7 Plus Stock Available to Upgrade Program Members

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Sep 14, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    Last week, a number of customers enrolled in the iPhone Upgrade Program were unable to pre-order the specific iPhone 7 or iPhone 7 Plus model they wanted due to limited stock when orders began at 12:01 a.m. Pacific Time on Friday.

    Apple had already warned that demand would outstrip supply as usual, but unlike regular customers, iPhone Upgrade Program members were not given the option to pre-order a new iPhone online for home delivery.

    Instead, would-be upgraders were directed to a separate queue that only allowed reserving the iPhone from a local Apple retail store -- many of which were sold out. The experience led to frustrations and even a class action lawsuit, prompting Apple to collect information from customers affected in an attempt to make the situation right. Now, the company appears to have delivered on that promise.

    Apple has sent an email to some iPhone Upgrade Program members to inform them that more reservation times for iPhone 7 and iPhone 7 Plus, sans Jet Black models, have been added for September 16. Accordingly, over the past 24 hours or so, several MacRumors readers enrolled in the program have been able to reserve the iPhone model they desired for pickup at a local Apple Store later this week.
    MacRumors reader Ryan Lister:
    MacRumors reader Nathan Walczak:
    While availability is still limited, and varies between stores, it is clear that Apple is working to satisfy as many of its customers as possible. iPhone 7 and iPhone 7 Plus officially launch on September 16, including the first pre-order deliveries and the start of in-store purchases split between those who reserved for pickup and walk-in customers on a first come, first served basis.

    Article Link: Apple Makes More iPhone 7 and iPhone 7 Plus Stock Available to Upgrade Program Members
     
  2. Man on the moon macrumors regular

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    Los Angeles
    #2
    Can confirm this is true.

    IUP and reserved yesterday to pick up Friday at 9:30AM.
     
  3. rlmcguire macrumors newbie

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    Texas
  4. Asianpork macrumors member

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    May 12, 2016
    #4
    Confirmed. I received an e-mail and found nothing was available on Monday. Decided what the heck and tried again yesterday and nearly every color was available in the location nearby.

    Picking it up on the 16th. 7 Jet black 128gb. Silver is still unavailable everywhere in NYC, but poor rose gold is in abundant supply.
     
  5. newyorksole macrumors 68030

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    New York.
    #5
    Blame T-Mobile for that. Their systems are weird. In order for Apple Stores to assist T-Mobile customers they have to use two devices.
     
  6. RubxQub macrumors newbie

    Joined:
    Feb 23, 2010
    #6
    At least in Philly nothing really seems to have opened up.

    I tried calling to see if I could do a model swap but the agents weren't able to get through to the iPhone Upgrade Program specialists due to heavy volume.

    Was on hold for a combined total of 2+ hours so I don't really think it's the right move to keep trying. I'll just see what they can do in store day-of.
     
  7. Tiltasauras macrumors member

    Joined:
    Feb 21, 2015
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    Baltimore
    #7
    Remember, as an upgrade customer you don't have to stick with the model you reserve, the entire store stock is available to you when you get to the store for your appointment.
     
  8. KPOM macrumors G5

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    Oct 23, 2010
    #8
    Yesterday the Michigan Avenue store had 8:30 slots available Friday.
     
  9. Craiger macrumors 6502a

    Craiger

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    #9
    I'm not even seeing jet black listed as out of stock for the plus. It just doesn't show at all. Anyone else?
     
  10. spyker3292 macrumors 65816

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    Michigan
    #10
    Makes me feel better about joining the plan when I ordered my 7.
     
  11. Saipher macrumors regular

    Saipher

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    Location:
    Sacramento, CA
    #11
    7 Jet Black iPhones?! I hope you are not selling these on eBay, therefore just adding to the shortage of regular priced phones.

    EDIT: Oh, NM. 7 for iPhone 7. lol :)
     
  12. Tokenfreak macrumors 6502

    Tokenfreak

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    #12
    It still says Pickup is currently unavailable when I try to buy the phone using the AUP. It does allow me to ship it to my house though which I though they didn't do with the AUP.
     
  13. BEP macrumors newbie

    BEP

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    #13
     
  14. Exile714 macrumors 6502a

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    Jan 14, 2015
    #14
    Yeah, me too, Texas Apple stores.

    This all makes the 2.5 hours I spent on hold with customer service on Tuesday even more pointless. They sent me two emails last night saying they were looking into the issue, but I only hear about the additional stock from MacRumors. I mean, thanks MacRumors, but Apple should have warned us themselves.
     
  15. BEP macrumors newbie

    BEP

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    #15
    Just got this email from Apple.
     

    Attached Files:

  16. BradWould macrumors 6502

    BradWould

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    #16
    But what about the class action lawsuit?! Looks like they'll have to wait to find something wrong with the phone AFTER it's released, like everybody else. Poor guys.
     
  17. kucharsk macrumors regular

    Joined:
    May 31, 2016
    #17
    Got the usual no stock available message when I tried to reserve any 7 Plus slot anywhere in the country for the past few days.

    Just tried to upgrade my 6S Plus to a 256 GB Silver AT&T 7 Plus and I'll be picking it up at 2:00 PM Friday (I could have chosen a time as early as 9:00 AM.)
     
  18. Shadowbech macrumors 68040

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    #18
    Does this mean that those that has been allocated to go to the carrier, will be asking them back to Apple? I hope not.
     
  19. CaryMacGuy macrumors 6502a

    CaryMacGuy

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    Location:
    Morrisville, NC
    #19
    All NC Apple Stores seem to be out of stock of the iPhone 7 Plus...so thats a non-starter. I called Apple support and they told me that perhaps they will have more models in the store on launch day. However, my reservation is for 7:30pm so I kind of doubt they will have anything.
     
  20. sikachu macrumors newbie

    Joined:
    Oct 26, 2007
    #20
    Mind sharing those two links? I actually saw a different result - someone shared me the link starting with https://reserve.cdn-apple.com and now I see _less_ availability since last night.

    I'm actually not on the upgrade program, but want to sign up for one for T-Mobile ... If I can reserve the phone that'd be super nice.
     
  21. varsityhero macrumors regular

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  22. 0815 macrumors 68000

    0815

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    #22
    Ordered my iPhone 7+ in black with 128GB this morning at 4:45am (Pittsburgh) - they had everything available except jet black.

    But now that this is reported, it probably won't take too long until all stores are out of supply.
     
  23. doverlock macrumors regular

    doverlock

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    Austin, TX
    #23
    In store only even if you paid in full?
     
  24. voyagerd macrumors 65816

    voyagerd

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    Location:
    Rancho Cordova, CA
    #24
    Just reserved a black iPhone 7 Plus for Friday. Yay!!
     
  25. leesweet macrumors demi-god

    leesweet

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    Feb 1, 2009
    Location:
    Northern Virginia, USA
    #25
    Two points from other threads:

    1. Jet Black is NOT available. It appears all units are allocated/reserved. It was removed from the IUP upgrade page earlier this AM.

    2. If you have a reservation already, you will NOT see the proper stock that is available. This has been confirmed over and over. I and others do not have a res and can see tons of stock that appeared late yesterday. Others with a backup res, etc., can't see these. You need to cancel your reservation to see the new stock and make a new 'correct' one for the item you want.

    NOTE that these are for IUP UPGRADES only. New joiners are completely different. (Well, I doubt they will get a JB...)
     

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