Apple No Longer Replacing Some MacBook Pros Needing Battery Service With Newer Models

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 26, 2017.

  1. MacRumors macrumors bot

    MacRumors

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    #1
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    In an internal memo obtained by MacRumors, Apple has informed Genius Bar employees and Apple Authorized Service Providers that it is actively working to rebuild worldwide supply of top case assemblies with batteries for Mid 2012 and Early 2013 models of the 15-inch MacBook Pro with Retina display.

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    Apple's memo says, effective July 26, service inventory of top case assemblies with batteries is now available for new repairs. The directive adds that MobileGenius, the service and support tool that Genius Bar employees use on the iPads they carry around, has stopped presenting messages about delayed repairs.

    For all new repair requests, Apple advises Genius Bar employees and Apple Authorized Service Providers to order the necessary inventory. Apple advises its service providers to inform customers that the inventory should arrive within 15 business days of the part order, corresponding with early August.

    Prior to today, a customer with an eligible MacBook Pro that failed Apple's battery diagnostic test was offered the option of exchanging the notebook for a functionally equivalent model. Or, customers could wait until battery inventory became available, in exchange for Apple covering the cost of the repair.

    Likely because Apple no longer makes Mid 2012 and Early 2013 models of the 15-inch MacBook Pro, the functionally equivalent model ended up being a refurbished 2015 MacBook Pro, or sometimes even a 2016 or 2017 model, according to many customers who shared their experiences on MacRumors and Reddit.

    What made the deal so compelling is that, for the exchange, Apple only charged its out-of-warranty battery fee of $199 in the United States, £199 in the UK, or $259 in Canada, significantly less than a new MacBook Pro costs.

    Apple's memo today appears to mark the end of the company offering outright exchanges for newer MacBook Pro models. Many users on MacRumors and Reddit have confirmed Genius Bar employees are now informing customers that battery inventory is available in 15 business days as instructed.

    It's unclear if Apple Stores will honor exchanges initiated prior to July 26 that are still being processed.

    Apple previously said top case assemblies with batteries for the MacBook Pro models would remain severely constrained until September 15, 2017, according to an older internal memo obtained by MacRumors. The directive did not identify a reason for the shortage, which has been ongoing since at least March.

    Article Link: Apple No Longer Replacing Some MacBook Pros Needing Battery Service With Newer Models
     
  2. dmx macrumors 6502

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    Oct 25, 2008
    #2
    I need to get my top case replaced due to a bad keyboard. Really don’t want to / can’t wait 15 business days for a part to come, that’s ridiculous.
     
  3. v1597psh macrumors regular

    v1597psh

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    #3
    It's happened because of recent MacRumors article on this topic. Everybody with their 2012 MacBook Pros ran out for a cheap laptop replacement
     
  4. bkends35, Jul 26, 2017
    Last edited: Jul 27, 2017

    bkends35 macrumors 6502a

    bkends35

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  5. redheeler macrumors 603

    redheeler

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    #5
    True, I think the question of "Do Apple executives read MacRumors articles?" has finally been answered: Yes! Amazing to see them close up this opportunity a mere two days after it was first reported (the original Reddit post and discussion in the MacBook Pro area here goes back longer, though).

    Just as well, as it seems the battery in my Mid 2012 Retina MacBook Pro wasn't warn out enough to qualify. Even so, I am lucky to get 3 and a half hours on a charge (full brightness)...
     
  6. theCraigLaw macrumors member

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    #6
    Thanks MacRumors. You took an internal discussion on your forums where people had genuine battery issues and getting nice goodwill gestures and opened it up and gave it massive attention (with other tech sites copying your articles), attracting the attention of chancers and Apple themselves. Really - what was the need?
     
  7. Saipher macrumors regular

    Saipher

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  8. bkends35 macrumors 6502a

    bkends35

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    #8
    Not really. It's been going on since march. It didn't blow up until macrumors wrote the article.
     
  9. nathanreilly macrumors newbie

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    #9
    Great job, macrumors. Literally ruined it.
     
  10. Joe Rossignol, Jul 26, 2017
    Last edited: Jul 27, 2017

    Joe Rossignol Editor

    Joe Rossignol

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    #10
    I can understand your frustration to some extent, but I won't apologize for sharing information that I believe is valuable to our readers. Apple sending out a new memo a few days later is beyond my control. I think something along the lines of "don't shoot the messenger" applies here.

    Edit:

    Affected users will still be able to get their battery serviced in 15 business days now. That's not much longer than it is taking customers to be sent entirely new MacBook Pro models due to the part constraint. It's simply unfortunate that people aren't getting an essentially free MacBook Pro anymore, but that was merely a bonus, and Apple will still be helping customers that truly need their battery replaced for the exact same cost.

    In fact, this puts an end to people who are buying eligible models off eBay or Craigslist just to take advantage of the chance to essentially trade up for cheap, and ensures that users who truly need battery service will receive that repair earlier than September 15, 2017, the original date that Apple quoted the part constraint ending on. Nevertheless, if you want to blame me, I understand.

    I stand by my commitment to sharing valuable information with Apple readers, as is my job as a MacRumors contributor. I don't control Apple's subsequent actions.

    Edit 2:

    Turns out this likely doesn't have anything to do with MacRumors anyway. Looks like it was a planned move by Apple according to this user-shared screenshot below, revised July 21, prior to my original article. I wasn't aware of this information since I obtain my GSX memos from an Apple Authorized Service Provider and it lacked a few extra details this Apple Retail version has.

    GSX_macbook_battery.png
     
  11. Futhark macrumors 65816

    Futhark

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    #11
    Took mine in today and they said parts as of yesterday are no longer in short supply and they can order my part up which will take approx 14 days to arrive
     
  12. meaning-matters macrumors 6502

    meaning-matters

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    #12
    I think you mean: I won't apologize.

    (Great gesture that Joe Rossignol was the first to like this post.)
     
  13. avanpelt macrumors 68020

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    Jun 2, 2010
    #13
    Lovely. I have an appointment tonight to take my 2014 MBP in for service because of a swollen battery that's gotten progressively worse over the past six momths. The trackpad won't press down at all now and the lid won't close completely. The battery only has ~15 cycles on it because the computer is primarily stationary unless I travel. Battery condition is reported by macOS as "Normal".

    I guess this means I might be waiting up to 15 business days for a battery replacement? Or does the article only apply to 2012 and 2013 models? My computer is still covered under AppleCare -- though it's nearing the end of coverage.
     
  14. meaning-matters macrumors 6502

    meaning-matters

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    #14
    Only mid-2012 and early-2013 15" rMBP.
     
  15. cmatuk macrumors newbie

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    #15
    Relevant to users of the Mid 2012 and Early 2013 models of the 15-inch MacBook Pro.....
    Thanks a lot.
     
  16. nathanreilly macrumors newbie

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    Aug 31, 2012
    #16
    No, you broke a goodfaith program that helped people in real need. This is the tragedy of the commons, plain and simple. You don't have to apologize but you're certainly at fault.
     
  17. Joe Rossignol Editor

    Joe Rossignol

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    #17
    15 business days applies to batteries for Mid 2012 and Early 2013 15-inch MacBook Pro with Retina display models, which as far as I know are glued to the top case assembly. This is the part that has been severely constrained, according to Apple. 2014 models have a different battery setup that appears to be in stock per usual.
     
  18. citysnaps macrumors 68030

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    San Francisco
    #18
    What exactly did MacRumors ruin?
     
  19. Joe Rossignol Editor

    Joe Rossignol

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    #19
    Affected users will still be able to get their battery serviced in 15 business days though. That's not much longer than it is taking customers to be sent entirely new MacBook Pro models due to the part constraint. It's simply unfortunate that people aren't getting an essentially free MacBook Pro anymore, but that was merely a bonus, and Apple will still be helping customers that truly need their battery replaced for the exact same cost.

    In fact, this puts an end to people who are buying eligible models off eBay or Craigslist just to take advantage of the chance to essentially trade up for cheap, and ensures that users who truly need battery service will receive that repair earlier than September 15, 2017, the original date that Apple quoted the part constraint ending on. Nevertheless, if you want to blame me, I understand.

    I stand by my commitment to sharing valuable information with Apple readers, as is my job as a MacRumors contributor. I don't control Apple's subsequent actions.
     
  20. MNJohn macrumors regular

    Joined:
    May 16, 2014
    #20

    Can you clarify how a posting a topic with no actionable value, and whoose only foreseeable outcome is Apple's termination of a generous good will policy, is "valuable to our readers"?
     
  21. Rudy69 macrumors 6502a

    Rudy69

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    #21
    They called me yesterday to confirm my replacement that should happen next week (and charge my credit card). They better not back down.... the computer had some other issues (random shut downs etc) so i don't really just want a replacement battery
     
  22. NinjaHERO macrumors 6502a

    NinjaHERO

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    U S of A
    #22
    The comment anger here seems a little silly. If you didn't even know about the replacement option until the Macrummors article, then how can you be mad at the Macrummors article? If the article alerted Apple and ended the program, you're still better off. If you knew beforehand, you were already taking advantage of this program. If you didn't know until the article was front page news, you had a small window to make it happen. But without the article, you would have just gone on fine never knowing this option existed.

    Congrats to everyone who got an updated machine. I think it's awesome this option even existed. Nice move Apple.
     
  23. theCraigLaw macrumors member

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    Oct 1, 2013
    #23
    The issue is that a lot of us are waiting for replacements that we were offered and it is likely that they'll stop them because of articles like these getting out. So yes we were in the window and only found out through the forums, but we won't be getting new machines.
     
  24. MCR1234 macrumors newbie

    Joined:
    Jul 26, 2017
    #24
    Joe,

    Would you be able to update this post with new information for people who initiated an exchange prior to July 26? I went in yesterday and was told I'd be getting a replacement (they took my old computer) but am wondering if they'll honor it.
     
  25. Futhark macrumors 65816

    Futhark

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    Jun 12, 2011
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    Northern Ireland
    #25
    Well said !!! You’ve hit the nail on the head with this statement.

    I took my machine with faulty battery ONLY because of seeing their article in the off chance I may get lucky. If it hadn’t been for the article I’d not have done so.
     

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