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Apple No Longer Replacing Some MacBook Pros Needing Battery Service With Newer Models

I wonder if those complaining that MR "ruined it" have ever bought anything on deal sites like Slickdeals? Frontpage, limited quantity deals or price mistakes that would have lasted MUCH LONGER had the deal not been posted on Slickdeals. Do they blame SD for posting the deal, hence making it sell out faster? It's life in the fast internet lane.
 
There’s a lot of entitlement going on here. Apple is under no obligation to replace devices with upgraded models. People on here are literally throwing a tantrum because they aren’t getting a free/heavily discounted upgrade. Somehow these tantrums are getting leveraged against macrumors because of a coincidence? Unreal.
 
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I dont blame Apple for this, people taking advantage of a good thing.

“My battery stops working” “sir it shows full health and 100 charges” “I just want a new one, ok, i’ll Pay the $169 battery fee if thats what it takes”

“Well turns out we dont have top lids and we can replace your battery perfectly functioning for $169 with a new laptop”

“OH REALLY? I HAD NO IDEA, WHAT SHOCK WHAT SURPRISE’
—

BUT having said that, the alternative of constrained supplies resulting in significant downtime before a replacement arrives in many instances, is unacceptable too. Even if its supplier limitations, people who have legitimate problems are now SOL for quite some time.

Maybe a small gift card or free accessory or something would lessen the blow?

I’m not even one of the affected users/dont have that model laptop, but just thinking out loud
 
I think some people on here are being a bit selfish in their anger at macrumors. I think Apples policy on repairs and battery replacements is one of the best in the industry. I appreciate the battery replacemtn program, although never using it myself, because it allows me to buy with confidence a device that has an internal battery and be able to get it replaced easily within a reasonable period of time during which that hardware is able to run the latest software and remain functional. If I take my Macbook 2015 in, I dont expect anything other than a new or refurbished Macbook 2015 as the battery replacement. If I got a newer or different model, I would be ok with that if functionally it is similar to the one I want the battery replaced.

Alot of anger on here which is unjustified given apples already great customer service.
 
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AppleFan91 said:
There’s a lot of entitlement going on here. Apple is under no obligation to replace devices with upgraded models. People on here are literally throwing a tantrum because they aren’t getting a free/heavily discounted upgrade. Somehow these tantrums are getting leveraged against macrumors because of a coincidence? Unreal.
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Well stated. You see this sort of entitled behavior rearing it's ugly head almost every day in one form or another here. Years ago, that used to be the domain of children still in school. Sadly, I don't think that's the case today.
 
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nathanreilly said:
No, you broke a goodfaith program that helped people in real need. This is the tragedy of the commons, plain and simple. You don't have to apologize but you're certainly at fault.
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Nobody was entitled to a brand new, newer model year MBP. What people were, and are, entitled to is a battery that works as intended and promised -- on their original MacBook pros. So now people are upset that they can't get a windfall to which they never had a right. Ok, I get it, everyone likes free stuff, but those in "real need" can still get service for their existing machines, which is all they were ever owed to begin with.
 
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ApfelKuchen said:
You've had a known problem with your Mac, that has gotten progressively worse over 6 months, and you didn't do anything about it? You read an article on the internet, and get excited that you can get something more than a simple battery replacement, and make an appointment at the store.

Question: If you hadn't read the article, would you have bothered to repair the Mac at this time, or would you have continued to live with the condition of your Mac until it because totally unusable? You knew the battery was swelling, and you apparently didn't make it a priority to replace it, before more damage could be done to your computer?

Yes, you may have to wait 15 days to have this repaired. Presumably, you assumed that, whenever you got around to bringing your Mac in for repair, Apple would have the part in stock and you could have the repair finished in much less than 15 days. Assuming any repair shop has the part you need in stock is risky business, as anyone who's ever had to have a car or major appliance fixed can attest.
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Whoa. Calm down. You're making some hasty assumptions.

I don't know anything about the previous article that some people in this thread are up in arms over. I knew something was odd with my laptop because it seemed to be sliding around on my desk more easily over the past six months or so, but I didn't think anything about it.

It wasn't until two days ago that I realized the rubber feet on the bottom of the case weren't making any contact with the desk at all. That same day, I also realized that the lid of the laptop was not closing completely. I hadn't used the computer for a week because I was on vacation. When I left for vacation, the laptop lid closed fine. The laptop was plugged in for the duration of my time on vacation so I could remote into it as needed. The battery must've done some serious expansion during the week I was gone because, as I said, the lid closed fine when I left but did not close fine upon my return.

As soon as I realized that the problem was likely a swollen battery (due to the additional symptoms I noticed two days ago), I made the Genius Bar appointment. The first availability they had was two days later -- tonight.
 
Good job MacRumors for posting that thread! I can't stand this whining from all of this people.
If you want a new machine buy one! Don't stay and pray to Apple for giving you a new machine for 200 bucks.

Many have abused this service and of course MacRumors had to write about it! If that article didn't exist many of you didn't even know about this service.

"Thanks Macrumors , BOOO"

Jesus some people.........
 
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avanpelt said:
Whoa. Calm down. You're making some hasty assumptions.

I don't know anything about the previous article that some people in this thread are up in arms over. I knew something was odd with my laptop because it seemed to be sliding around on my desk more easily over the past six months or so, but I didn't think anything about it.

It wasn't until two days ago that I realized the rubber feet on the bottom of the case weren't making any contact with the desk at all. That same day, I also realized that the lid of the laptop was not closing completely. I hadn't used the computer for a week because I was on vacation. When I left for vacation, the laptop lid closed fine. The laptop was plugged in for the duration of my time on vacation so I could remote into it as needed. The battery must've done some serious expansion during the week I was gone because, as I said, the lid closed fine when I left but did not close fine upon my return.

As soon as I realized that the problem was likely a swollen battery (due to the additional symptoms I noticed two days ago), I made the Genius Bar appointment. The first availability they had was two days later -- tonight.
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Ok, yes, some hasty assumptions. My apologies!
 
dogslobber said:
This and other people are getting upset because their 5 year old machines are not getting replaced with new machines? Seriously?
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For 200 bucks dude. This is how selfish people have become. Now they hate on MacRumors just because they post a thread with this news.

What about 2014,2015 users? They get only a battery replacement without screaming ..WHERE IS MY 2017 32GB RAM VERSION MACBOOK PRO??
 
dogslobber said:
This and other people are getting upset because their 5 year old machines are not getting replaced with new machines? Seriously?
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Why shouldn't they be upset? I remember when Dell offered great customer service with a program just like this... oh wait
 
intofx said:
Why shouldn't they be upset? I remember when Dell offered great customer service with a program just like this... oh wait
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Because it's not the standard repair item. Those who got it well congrats to them, but those who didn't get it never had it so it is an emotional response to something that was never tangible for them. The standard repair will still happen by the sounds of it via a 2w delay to their existing machine. For those that are upset about MacRumors doing a service to the wider Mac community, they are being rather selfish to expect such information would stay quiet. As I say, it's an emotional response from that group of people.
 
I don't fault Apple for changing course with this.

I have a 2012 MacBook Pro Retina with a failing battery - 600 cycles and 73% battery health. It's been needing to be replaced for a while. I saw this article a couple days ago and figured, why not? So I made an appointment for tomorrow to take in my computer.

I'd love to get a relatively-free upgrade to a newer model, but if I don't, oh well. The battery needed to be replaced regardless. I'll either get a newer system, or I'll get a new battery for the perfectly fine laptop I already have.

Either result solves my original problem.

Also, for anyone "in line" to get a battery replacement like me, be thankful that you'll be getting a battery replacement at all. After this year, the 2012 MacBook Pro Retina *may* be designated as "vintage" by Apple, and you'll have to go to a third party to get a replacement. Might as well get it done now while you still have the chance.
 
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My MacBook Pro Retina mid-2012's battery has been acting up for months. The original article I saw yesterday spurred me to take it in today. (I was going to schedule a 6pm appt. but decided I would wait until lunch break today - MISTAKE!). Anyways I fall in the camp of someone who only went in because I saw an opportune time to get my battery fixed. I mentioned the article when the genius told me $199 for battery replacement by Aug 8th. He asked if I checked again today. Doh! I decided not to get it. What I really don't get is that the battery spec rates it at 1000 cycles. Mine has 342. I get that it's out of warranty, but it's still the fault of the Apple since they seemed to use some type of faulty battery in my device. Why should I have to pay?
 
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Great.

My 2012 Retina has been telling me to replace the battery for the best part of six months. I've been holding off until I went on holiday and could do without it for a few days.

For 24 hours, I dared to dream I'd get s free upgrade. If this hadn't been so publicised and inviting abuse of it, Apple would have kept quietly doing this.
 
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