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Apple Not Accepting Returns or Exchanges in Hong Kong
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Apple can change its policy in places that aren't the USA. Just because you're used to certain privileges here doesn't mean those privileges are automagically extended to other nations.
So no, I'm not the arbiter. Apple decided, and as far as I'm aware is well within its rights to deny returns.
I personally disagree.
Apple should be required to fix or replace a broken product - of course!
But I don't see a problem with banning returns. Don't buy it if you aren't 100 percent sure - it's your choice.
I'm sure it was abused, otherwise Apple wouldn't be making this move.
This, along with some of the posters in this thread is a good example of "white privilege" or "white supremacy".
Okay, whether it's required or not by law, they still DID have this policy in place in the past, I wonder what made them change their mind.
Either way, it's a pretty lame move for customers.
Glassed Silver:ios
Either way, it's a pretty lame move for customers.
You're out of your mind is the only thing I can say to not violate forum rules, ironically your insane statement is merely hinting at your way of thinking and barely passes rules, too.
Glassed Silver:ios
Here in Germany you cannot return the item either if you bought it in store. You are supposed to try it out at the store. Now if you bought it online, thats a different story
What's unconscionable is the abuse of the returns policy, as seen particularly on here where posters gloat about buying two or more and returning the one they can't be bothered with, or the one that turns up before or after. Taking advantage of an extremely generous returns policy like that just ups the prices of the products.
No. The previous return policy provides a safety net to those seeking to resell the products. If the demand from China vanished, which happened in the last two cycles, people can always return the phone, risk free.
By dropping the return policy, Apple eliminates the safety net, which is a good thing.
This.
Pretty sure this is a temporary thing until scalping of the iPhone 7 calms down. The timing isn't coincidental. Apple will probably accept returns again in a month or so.
Very few countries mandate a requirement for a policy of accepting return of a non-defective product to a retail store. Maybe even none. Online/telephone or other remote sale is different.
It has become commonplace to accept a return in many countries, but that doesn't mean it is because of the law say so.
It has become commonplace to accept a return in many countries, but that doesn't mean it is because of the law say so.
Can you please stop complaining about everything Apple does - or does not. In 9 out of 10 of your postings your attitude is angry. Stop posting with anger please and get yourself informed before you hit reply. Thank You in advance!
Interestingly, we have no legal right of return in the U.K. for goods bought in store unless they're faulty (goods bought on the internet or via mail order can be returned under the distance selling act) . Most retailers (including Apple) will allow them but it's not a legal right. See here for more details: http://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights
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Right to return? You know this as fact in Hong Kong?
Are you sure? Usually the right is to return faulty goods or goods that are not fit for purpose. It is usually up to the discretion of a shop as to whether they allow you to return for reason of change of mind?
I am going to assume the poster you answered is from the US. I find those of us here in the US generally think our laws should be applied everywhere.
Says random forums goer. I think you've got as much say in this as the rest of us do. How about laying off the crack pipe Mr President.
Lol. The only thing consumers have the right to do is spend their money. Everything else is a common courtesy by a retailer. It's like markdowns at lululemon; Final Sale. I'm sure folks would make much better decisions if they actually had to be thoughtful about the purchases they make. A warranty is a consumer's protection, and quite frankly, a company should be able to protect themselves from flakes and volatile purchasers themselves.
Varies by state but mostly, it's not protected by law.
http://consumer.findlaw.com/consumer-transactions/customer-returns-and-refund-laws-by-state.html
But here in the US we believe we have a right to everything. #ithinkiknowmyrights
Unfortunately, there does seem to be a large number of people, (not just on here, everywhere) who think only two possibilities exist. The American way, and the wrong way.
No anger here sister/brother. No need to complain about my postings either. You don't appreciate my viewpoint, that's fine. Get informed yourself though. Apple has every ability to provide good customer service and offer returns including change of mind returns. What customers do with their purchase has nothing to do with Apple after it is sold. On returns, Apple should have systems in place to identify counterfeit products or tampered packaging and units. Apple also has the ability to prevent sales of bulk purchasing of iPhones. Preventing returns is the wrong direction to go. Apple isn't always right.
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Just the same, customers have a right to protect themselves from flakey products.
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See here for statutory rights in the UK. Regulators around the world have asked Apple to post the actual rights customers have because there have been some very odd practices engaged by Apple regarding returns in the past. Apple's track record is rather unclean.
http://www.apple.com/uk/legal/statutory-warranty/
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Thanks for your personal perspective. Unfortunately the people of HK are being used and abused by corporations. Apple has just joined that list with this new policy. The right to change your mind, return and refund should be standard. It is fair and it is right. And with the right systems and procedures in place, it is has little to no impact on the business involved.