Shouldn't be too baffling. A lot of people have provide valid reasons and objective opinions. They may differ with your opinion, but keep an open mind and you might see some validity in what others think and say. Most things are not as one sided as you like to make them out to be.
Are you an consumer rights attorney in Hong Kong? Do you live in Hong Kong? Are you applying your Western consumer policies to an area of the world where they don't apply? Or are you sticking to your usual anti Apple posts as noted by your post history?
Sometimes there are just correct answers, and then there are those who attempt to suggest otherwise.
"Or are you sticking to your usual anti Apple posts as noted by your post history?" With respect, you haven't followed my history closely. I commend Apple when they do progressive things, and comment when they regress. It's as simple as that. Western consumer policies has nothing to do with this. It's about what Apple values as an organization. Apply a simple to follow returns policy worldwide that favors customers and doesn't treat customers as thugs and be done with it. Customers first always should be Apple's focus.
You are aware that this action Apple is taking actually puts customers first, right?
No it doesn't. It limits customer's choice to return an item. That is not putting customers first no matter how you want to spin it.
HEK, the fact that their devices has cause damage is serious, but other companies don't move as fast as Samsung has on this occasion. That aspect has to be commended.
Even when customers are thugs, prove it repeatedly by abusing a policy meant for true Apple consumers and not some reselling scheme. I applaud Apple for finally taking a stand against these scalpers that make it difficult for true Apple consumers to get an iPhone in timely manner.
By not taking this action, loyal Apple customers are negatively affected by there being less availability of product for them to buy.
It's always fun to reach the point in the thread where you start useing crazy fonts/colors and images in you replies to distract from the point that you're out of logic-based responses that actually contribute to the conversation.
No it doesn't. Samsung is doing the minimum they should be doing. Cleaning up a serious mess is nothing to commend. Especially when they have to. (Consumer Protection Agency).
Your analogies are truely frightening.
Your assertions are inaccurate. I'm sure Apple could establish a simple return policy worldwide. You just don't get that, or don't want to.
My assertion was that by preventing returns in HK, Apple is making more phones available for their non-scalping customers to buy.
When you speak of "rights" you speak of a set of values and policies set in regulations for a specific group within a specific jurisdiction. Rights we take for granted, for example, my rights to drive my Honda does not apply in areas of the world where driving is not allowed. Therefore Honda cannot become the adjudicator for me if I move to Saudi Arabia and want to drive yet are disallowed due to religious restrictions.
German here: yes, you can, but you can't expect them to give you your money back, they are merely obligated to exchange it or give you a voucher.
It's not an either or proposition. Apple can have a fair returns policy and prevent fraudulent returns in HK. This new approach is simply coarse and nasty. If Apple can not figure out how to operate in HK with its resources, then get out.
I read between the lines and got that. Non-scalping customers can buy phones that they can't return. Makes zero sense. The reaction is too broad and unrefined.
Not at all, sadly.
There are secure tamper proof seals if you weren't aware.
When HK wasn't in the initial iPhone launch, the main bulk of scalping came from countries in the the initial launch.
Makes no sense at all. Screw over legitimate HK customers, denying them phone promised on initial date. Your lack of logic and circular arguements defeats your point.
And Apple has the power to bend that policy on a case-by-base basis. "Surprise and delight". Forum here is full of examples of when an Apple Store broke official policy to appease the customer.
