Apple Now Lets You Check Your iPhone 6s Serial Number to See if You're Eligible for a New Battery

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Dec 1, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    Two weeks after launching an iPhone 6s battery repair program, Apple has released a tool that allows iPhone 6s owners to check whether their device is affected by the problem.

    An updated page for the iPhone 6s program includes an option to enter a serial number to determine whether an iPhone 6s is eligible for a free battery replacement.

    A small number of iPhone 6s models manufactured between September and October of 2015 have a faulty battery, which can cause the iPhone 6s to unexpectedly shut down.

    Devices that fall into the eligible manufacturing date will be able to receive a new battery from Apple at no charge should they exhibit the unexpected shutdown issue. Devices must be in good working condition to receive a battery replacement -- Apple won't swap it out if there's an issue like a cracked screen that could impair the battery replacement.

    iPhone 6s owners with an eligible device can visit an Apple retail store, an Apple Authorized Service Provider, or call Apple Support for assistance with the issue. Customers who have already paid to have their iPhone 6s batteries replaced can receive reimbursement from Apple for the repair costs.

    Article Link: Apple Now Lets You Check Your iPhone 6s Serial Number to See if You're Eligible for a New Battery
     
  2. Sloppy.Joe macrumors regular

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  3. Relentless Power macrumors Penryn

    Relentless Power

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    #3
    This would be convenient for those who also are affected with Touch Disease as well.
     
  4. geriboi01 macrumors newbie

    geriboi01

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    OMG I look mine up just for fun and it is one of the one's that need to be replaced!!
     
  5. EvanMax macrumors newbie

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    #5
    Hopefully they expand this to 6s Plus soon. Both My phone and my wife's phone are having these issues (at 10% for me, at 14% for her) but even though my serial number has a "QD" in it it apparently doesn't pass this screen (I'm guessing because of the "plus" factor.)

    Both phones were day one deliveries, so early production models.
     
  6. Sylvan macrumors regular

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    #6
    Strange that they didn't let you look it up before without going to the Apple Store. I took mine in last weekend and found out I was eligible. Still waiting for the new battery to be in stock.
     
  7. Kal El macrumors regular

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    #7
    Mine says it's already been replaced but it hasn't
     
  8. Cirlonde macrumors member

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    #8
    So...I don't recall ever having a random shut down issue with my 6s, but I rarely let it get below 20% before charging it. However, my serial number shows as eligible. Should I still take it to be replaced?
     
  9. rotlex macrumors 6502a

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    #9
    They need to do this for the original 6 too. Not just the S. I have two in the family, orignal 6, that exhibit the exact same behavior they are replacing these batteries for.
     
  10. RadioGaGa1984 Suspended

    RadioGaGa1984

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    You sure you read that right.

    "The serial number you entered is not eligible under this program because either:
    - It's not one of the serial numbers in the affected range
    OR
    - Our records show that your battery has already been replaced. If you paid for a battery replacement service, check with Apple to see if you are eligible for a refund."
     
  11. sk8mash macrumors 6502a

    sk8mash

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    #11
    My 6 does this too. Just turned off at 36%. Plug it in and it's back to normal...for a while...but apples battery test says it's fine so I can't do anything about it!
     
  12. fruitpunch.ben macrumors 6502a

    fruitpunch.ben

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    #12
    This was a serious issue with my 5; before I managed to get its battery replaced under a repair program it would shut off as early as 50%
    And I've had the same issue (less often, and not as bad, but I'm sure it will get worse) with my 6S Plus but it's not eligible. I'm assuming because it was manufactured later (I got it in February 2016), but it still happens. Hopefully before it gets worse they extend the program...
     
  13. mdawid macrumors regular

    mdawid

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    I'm in the same boat.
     
  14. _themilkman macrumors member

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    #14
    Madness. My phone doesn't have this issue at all but is eligible for the programme, but my partners phone (which dies at 25-29% every day) isn't.
     
  15. AaronM5670 macrumors 6502a

    AaronM5670

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    #15
    This is an issue that affects 6S Plus handsets manufactured around the same time also.

    Hopefully today's Apple will (eventually) do something about it..hopefully
     
  16. tubeexperience macrumors 68040

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    How about free phone replacements for those who have iPhone 6 with Touch Disease?
     
  17. -Ryan- macrumors 68000

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    #17
    I had an appointment today for my day one iPhone 6S Plus for this issue. I was extremely disappointed that the store would not replace the battery despite having exactly the same issue as described. My phone usually turns off between 8-15% but sometimes as high as 35-40%. It began exhibiting this issue a couple of months ago, literally just after the warranty expired. I expected that this program was an acknowledgement that the issue exists, but I was simply told the issue only affects the 6S and not the 6S Plus. Take it from me - the issue affects both models.
     
  18. lwatson99 macrumors newbie

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    #18
    I recommend a program called CoconutBattery (for Mac) or iBackupBot (Windows). These carry out a 'battery poll' which gives you in depth information such as cycle count and the current capacity etc, something I've found extremely useful before getting a new battery!.
     
  19. nceo macrumors newbie

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    #19
    So, mine is one of these phones too. Does this mean I get a free battery-replacement for sure or could it be that they won't take it after a battery-test at the apple store?
     
  20. djeeyore25 macrumors 6502

    djeeyore25

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    I bought my 6s back in early September 2016 and it's eligible for the program. I haven't had any issues but might as well get the battery replaced.
     
  21. blacktape242 macrumors 68000

    blacktape242

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    #21
    Apple - "touch disease does not exist, this isn't the problem you're looking for....." obi-wan.jpg
     
  22. ccurzio macrumors newbie

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    #22
    Which part of "eligible" isn't clear to you?
     
  23. amcomis macrumors newbie

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    #23
    Why does Apple say they have to clear all data to prepare for the battery change? Does it replace the whole unit?
     
  24. Cirlonde macrumors member

    Cirlonde

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    #24
    My battery life is definitely much less than it used to be when the phone was new, so I'd love to get a new battery. But at the same time...if I'm not having the problem, I feel a little guilty to try to take advantage of the replacement program. But it's not like Apple doesn't get plenty of my money, haha!
     
  25. joeblow7777 macrumors 603

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    #25
    I don't know if there's any specific defective serial numbers for that. Seems to be just luck of the draw.
    --- Post Merged, Dec 1, 2016 ---
    They have acknowledged it and started doing repairs for affected devices, and there's apparently a refund system in place for those who had already paid to get it repaired.
     

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240 December 1, 2016