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Apple Now Lets You Check Your iPhone 6s Serial Number to See if You're Eligible for a New Battery
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I'd like to know this as well from someone who went to an Apple Store for this particular repair program.
All of my iPhones started showing exactly the same symptoms at some point, mostly at the beginning of their second year of usage (December/January, therefore cold tempatures). Always had them replaced through ACPP with the Apple guys telling me that it would be normal wear out. But this time there is an official repair program? Interesting.
Bought mine on launch day (and confirmed the serial check) so definitely eligible here. Haven't experienced this issue yet, but I'm still one of the shrinking iOS9 holdouts (plus I live in relatively warm SoCal).
Wondering if everyone having the issue is on iOS10? Anyone on iOS9 with the shutdown problem?
Wondering if everyone having the issue is on iOS10? Anyone on iOS9 with the shutdown problem?
I'm still on iOS 9 with a launch day phone, and I have not yet experienced the issue.
It says: "The program covers affected iPhone 6s batteries for 3 years after the first retail sale of the unit." So if not having issues maybe make since to wait til closer to that time THEN do it and get a new battery then. Unless you guys are ones that change devices yearly or every 2. Or start having problems. I would probably wait til after year 2 then do it just to get a fresh battery unless it started having issues beforehand.
They had the battery in stock, so it was same day. I waited about an hour.
What was interesting is the Apple Store would only replace it if they had a loaner 6s in stock. Evidently, if the battery install goes bad, they break the device or something they can't replace in the store, they need to have a loaner on hand.
Exactly what I was thinking too.
I have a 6s I bought in September 2015 - no issues so far but the online serial number checker says I'm eligible for the replacement.
same here, my 6s which is on this list does it VERY rarely, but my iphone 6 does this every day
Did you get your actual phone back with a new battery, or a different replacement phone altogether?
I ask because myself and everyone I know who has ever gone to an Apple Store for a repair has paid a fixed fee with "repair" listed on the invoice, but really it was a complete swap for a new/refurb phone. For example I just needed a new power button replaced (it got mushy for a few months and then stopped working), but they charged me $199 and gave me a new/refurb phone.
This has made me assume that the Apple Stores aren't really set up for onsite repair.
Blacktape and JoeBlow were talking about touch disease repairs, not battery replacements.
(This is why online attacks that start with "you need to read it better" are a bad idea. Too ripe for the gods of irony not to pick it.)
My 6S Plus sometimes just shuts off or shows only half a screen, which after a few seconds pops back to full screen. So, I think the 6S Plus should be added.
Weak of Apple to at first not publish the numbers/checker online.
Yes!
Should it start to fail, trust me, that experience is incredibly inconvenient.
My wife and I both have a the 6. While neither device qualifies, mine has been exhibiting the exact same poor performance: complete shut down around 30%. And it goes from fully charged to completely dead in about 2 hours. My wife's is just starting to do the same. So it's more than just a 6s thing. This appears to effect some 6, 6 plus and 6s plus users as well.
Anyway, I couldn't wait in hopes Apple opened the battery replacement program to include the 6 (seems doubtful). After 4 months of charging my device several times a day, of making sure I was connected to an external battery if I had to make a phone call, of taking it into Apple Stores on several occasions in desperate need of some help, my battery life finally dipped below 80% - which meant I was now eligible to give Apple an additional $80 for a new battery. Meh. But... the time I lost managing battery and usage habits or in down time is easily justified by $80. Would I rather have it replaced for free? Of course. But at this point, I need my device and I'm not interested in getting locked into a 7 this late in the game. Hoping to now make it to next year's upgrade. We'll see.
I never had any issues with my phone although it is eligable for this repair (just checked). The other day I did have a strange thing happen. I left my phone on over night but didn't charge it that evening. When I woke up it was at 5%. I put it on the charger and got ready for work. Took it off the charger at 49% and continued the charge in my car during my commute. When I got to work(35 minutes later) my phone was at 15%. WIFI was off and I purposely disconnected my watch by turning off the bluetooth. That has happened to me twice so far. anyone else have this happen??
Sadly this is the way apple is treating it at the moment. A few action lawsuits later apple will fix the issue, like all previous repair programs , I remember when apple was adament there was no issue with my MacBook Pro and and nvidia card.
Kudos for the people fighting for our consumer rights. I've never seen Apple admit fault, always years years later they launch a repair program.
I believe that commentary was in relation to the Touch Decease program that was also recently launched (rather than this particular Unexpected Shutdown battery replacement one).
Same boat for me. I'm in the range but I've never had this issue. Seems like it would be worth it to get a fresh battery though, especially if you (or me) have plans to resell.
Same. This is a disappointing experience for my first iPhone. What is it that people have said over and over and over again about Apple service?
I'm really hoping next year's Pixel is great.