They need to look at doing this for the iPhone 6 as well, there are a number of users that report having a similar problem.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Now Lets You Check Your iPhone 6s Serial Number to See if You're Eligible for a New Battery
- Thread starter MacRumors
- Start date
- Sort by reaction score
Apple must have changed the procedure because during the iPhone 5 battery replacement program, I did not have to erase and factory reset my iPhone 5. When I went in to have the battery replaced they just asked me if I backed up my iPhone before I came in and I said yes I did a backup to iTunes, they said great because there was always a chance that my phone might be erased during the battery install so in case that happens we recommend customer's to back up their iPhone prior to the battery install.
When I picked up my iPhone 5 about an hour later, my phone was not erased, all data was there and I was still on the same iOS.
In fact, there were people who replaced there iPhone 5 batteries themselves at home and you don't need to erase your phone to do that, so these new procedures from Apple on the 6s battery campaign to prepare your phone for battery replacement are not correct.
When I picked up my iPhone 5 about an hour later, my phone was not erased, all data was there and I was still on the same iOS.
In fact, there were people who replaced there iPhone 5 batteries themselves at home and you don't need to erase your phone to do that, so these new procedures from Apple on the 6s battery campaign to prepare your phone for battery replacement are not correct.
Ok so I have appointment today at 1 in central London. I just called and yes they have taken delivery of some batteries but cannot guarantee that I will get one today as they have a backlog.
My only option is to go in to the appointment and find out if it is a) getting fixed today or b) I am on a waiting list to come back another day.
They can't tell me over the phone. What a load of *****.
Maybe there is an option c) get a Samsung?
;-)
My only option is to go in to the appointment and find out if it is a) getting fixed today or b) I am on a waiting list to come back another day.
They can't tell me over the phone. What a load of *****.
Maybe there is an option c) get a Samsung?
;-)
Anyone in the UK had experience going down the Apple Tech Support route? I'd rather send my phone off via shipping than have to go into a store.
There are plenty of authorised repair centre's in Central London, but again; no guarantee as I'm sure they'll be a backlog of battery replacements going on.
There are plenty of authorised repair centre's in Central London, but again; no guarantee as I'm sure they'll be a backlog of battery replacements going on.
This is weird. When Apple updated the page so you could enter your serial number to check if your phone is affected, it said I wasn't eligible despite having the issue. On a whim I decided to enter it again just now and it says I AM eligible?! Maybe they're opening it up to more phones....?
I do. If you have a 6S, no reasons not to upgrade to iOS. It did fix some bugs. Far as screen protector, that should be a given... If you don't want to adhere to their policies, then don't worry about replacing your battery especially if every little thing is going to seem like a such a burden to you.
This serial number thing is unfair. My phone demonstrates the same behavior, but isn't covered. It randomly turns off at 25% or 30%, but most times, it works correctly and goes all the way down to 0 before shutting off.
But the silly people at Best Buy, which is supposed to be an authorized repair center, had no clue about the repair program, and had no idea how to look up the serial.
But the silly people at Best Buy, which is supposed to be an authorized repair center, had no clue about the repair program, and had no idea how to look up the serial.
So, I show up at the appointment and was helped out by a really nice knowledgeable rep. I did not have to erase my phone and she mentioned that I wouldn't have to when the do the swap. Just make sure I have a good back-up in the event the replacement doesn't go smoothly. She did not do any diagnostic tests upon looking at the serial #. She mentioned that her experience is that those beginning with a C and having other notable sequencing similar my serial # are proving to be the problem phones. All in all, it was a decent experience and I'll get an email/call in a few days to inform me that the replacement battery is in. Thankfully my Apple Store is within 5 miles so it isn't the worst inconvenience.
Simple reasons for not upgrading the SW.I do. If you have a 6S, no reasons not to upgrade to iOS. It did fix some bugs. Far as screen protector, that should be a given... If you don't want to adhere to their policies, then don't worry about replacing your battery especially if every little thing is going to seem like a such a burden to you.
1) App not supporting it yet. I know, it has been over 2 months, but I don't make the app.
2) Learning the new UI was a pain. Keep it bi-annual makes my life easier.
However, Apple should just admit there is issue with HW and they can leave the SW alone!
An example would be, there is a TSB for your vehicle's engine block leaking, but they said you would also need to remap the ECU which is totally unrelated.
My daughters iPhone 6s was "fixed", they replaced the battery at $79 ($83.74 with tax) to me on 11/19/2016 Somerset apple store in Michigan, actually replaced the iPhone 6s because the battery tabs broke when they went to remove the battery.
Now, I typed in the old serial # and it is part of the recall, we bought the phone 9/25/2015 ....
So, I'm going to try and get my $83.74 back.
Now, I typed in the old serial # and it is part of the recall, we bought the phone 9/25/2015 ....
So, I'm going to try and get my $83.74 back.
Last edited:
What app?
iOS 10's UI isn't so abstract you cannot decipher it within an hour. There are pros and cons to it but nothing so different it is becomes impossible to deal with. Only thing from 9 to 10 I miss is the swipe to open but whatever. I don't own a car thankfully. Vehicle analogies are lost on me.
Like I said, if you find adhering to what they ask customers to do too much, then no reasons bother with the program. Personally I could care less since my phone is already kept up to date and backed up.
What app?
iOS 10's UI isn't so abstract you cannot decipher it within an hour. There are pros and cons to it but nothing so different it is becomes impossible to deal with. Only thing from 9 to 10 I miss is the swipe to open but whatever. I don't own a car thankfully. Vehicle analogies are lost on me.
Like I said, if you find adhering to what they ask customers to do too much, then no reasons bother with the program. Personally I could care less since my phone is already kept up to date and backed up.
iOS 10 is vastly different from what I am already used to. I do have iOS 10 on the work phone (which is so annoying to use where I would love to deal with it using a bird shot). The swipe to open is the main gripe that I have against it, where it is only optimized for iPhone 7's home button because there is no actual button press. As we all know, the home button is by far one of the weakest point of the phone which would simply no longer be functional if overused.
Lastly, you mentioned the following:
"if you find adhering to what they ask customers to do too much, then no reasons bother with the program."
That is the current Apple mentality...
They have a hardware DEFECT, and the customer is experiencing it. They are in no position to tell the customer to get a new OS (where the customer clearly stated that he/she does NOT want) just to get the hardware defect repaired.
The raise to wake would drain the battery even faster, doesn't it?
The touch ID still does not work about 30% of the time given how sensitive it is to moisture in the finger which renders it useless. The good'ol slide to unlock was perfectly fine, so changing it for the sake of change is ridiculous.
Doesn't seem like there are any particular battery concerns, although just like with any feature there will certainly be some people saying or thinking they have battery effects from it. As far as TouchID goes, it's petty mich similar in the sense that there will certainly be some that might have some issues, but it all works just fine for most. The change itself from slide to home button, well, that's a different story where some might not like it and some might not care, or even like it. The point is that even with the change, for many using TouchID it doesn't really have much of an effect, and for some with some more recent phones there's even a newer feature that helps things be done without pressing any buttons. It's not something that's limited in effectiveness to iPhone 7, although that's where it is most effective.
Sorry you had that experience. Mine was much better (Covent Garden Store). Dropped it off and collected it three hours later without a problem.
Incidentally -- and I'm not sure if this is the norm -- they've fitted an 1800mAh replacement battery in place of the original 1715mAh one. So the Lirum Info app reports my battery health as currently 104%!!
Peter.
Incidentally -- and I'm not sure if this is the norm -- they've fitted an 1800mAh replacement battery in place of the original 1715mAh one. So the Lirum Info app reports my battery health as currently 104%!!
Peter.
Attachments
Last edited:
As a followup, it seems like all my iPhone 6S Week 35 to Week 41 2015 production dates are eligible for the battery swaps regardless if there's a battery issue that I can see. I'm not sure if I should send them all in for new batteries or wait for my customers to complain. Obviously, the ones under 80% will go in.
No, that's just how the app reports it. When your battery shows 100%, it's usually 100-107% capacity, so that you can think it stays at 100% for a while. Usually in idle, it can last a full day at 100% before going to 99% later the next day.
[doublepost=1481224640][/doublepost]
No, that's just how the app reports it. When your battery shows 100%, it's usually 100-107% capacity, so that you can think it stays at 100% for a while. Usually in idle, it can last a full day at 100% before going to 99% later the next day.
Point taken about the fluctuation, but the screenshot shows that Lirum Info reports the battery as 1800mAh -- the same capacity as the iPhone 6, not the 6s. Where else would it get that figure other than from the battery itself?
Those apps often report higher than the Windows/Mac-based programs. If you have Windows, I recommend 3utools and for Mac, there are some suggestions here(icopybot, ifunbox?)
With the screen waking up more often, I simply do not see how it would have the same battery usage comparing to not waking up the screen when raised. The energy needed to light up the screen has to come from somewhere and I simply do not believe the kinetic energy from raising the phone was enough to achieve such energy level.
The removal of slide to unlock is not only a preference, but is simply removing a function.
I am sure we have all experience how the touch ID works with our wet fingers. Knowing that it would not work, we would just slide on the screen and put in the passcode instead of pressing onto the home button.
Now, we have to wait for the phone to try reading a finger that would not work and then decide to either tell us to try again or finally decided to let us put in the passcode. There is simply no reason for them to remove that slide to unlock feature other than helping to deteriorate the usable life of the home button on phones prior to iPhone 7.
The idea is that you'd be waking up the screen to look at it when you are raising it anyway by pressing a button, so it turning on by itself from the act of raising would be essentially the same as you turning it by pressing a button as you are raising it (or before or after that action) to look at it.
You can always press the home button with an unregistered finger or with another part of the finger or anything like that to avoid having to wait or it take multiple readings and fail.
And it is a change in interaction. As I mentioned, some might not like it, some might not care, and some perhaps might even like it. And while you can certainly have the idea that it's done for some sort of a nefarious purpose, it certainly doesn't mean that that's the case.
Raising the phone does not equal to I am trying to look at the screen. Example, I am picking up the phone from the desk and put it in my pocket.
Pressing with an unregistered finger yielded the same result of delays.
A change in interaction in a bad way where it was working fine before the change and now they are removing it. Kind of like removing the headphone jack...
How is removing a working feature even be defensible...
Pressing (as in just a press without leaving the finger on the button for more than just a press) with an unregistered finger goes directly to the passcode entry screen for me.
The feature isn't removed, it has been changed. Again, no one is saying it's better or worse for everyone as everyone has their own preference, but it's not the same thing as removing the headphone jack, nor does it somehow automatically imply some sort of a maleficent plot.
Last edited: