Seems like that's more or less it: https://www.macrumors.com/2016/12/02/iphone-6s-battery-shutdown-apple-statement/
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Apple Now Lets You Check Your iPhone 6s Serial Number to See if You're Eligible for a New Battery
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That sounds a little over the top it's the battery that's faulty not the phone. There is no need for a whole new phone and Apple shouldn't give you one either for a faulty battery. The battery is easily replaced.
You are right it will vary . When I went in my phone was under 10% , and it showed 2.5 hours usage, I told them that was wrong , based on what apple advertised, and we chatted in a friendly manner and the genius offered to replace my phone , even though the diagnostics said it was fine .
[doublepost=1480703018][/doublepost]Lol just checked my 6S and it is eligible
Eligible. See what they say on Monday morning. More than a bit tired of the malarky with this phone over the past 3 months (activation lock, shutdown, rapid battery drain).
There have been posts after iOS 9 release with similar types of complaints, as there were various ones with earlier versions of iOS too from what I recall.
Same! I've had 2 replacements so far because of this. I've opened up the camera app with the phone at 40% battery and it just shuts down and won't come back on until its been charged for a couple of hours! Each one has been daft like that.
My 6S shuts down around 50%, particularly when checking for updates in the app store and other times, you can watch the percentage rate fall just looking at Safari. It shuts down, try to turn it back on, comes up the plug into power logo, plug it in with power and bang...back up to 30%+ charge straight away.
My serial number falls in the repair program, I'm obviously in Australia.
I would like to know, if they actually replace the battery in store or do they give you a factory refurbished one.
My serial number falls in the repair program, I'm obviously in Australia.
I would like to know, if they actually replace the battery in store or do they give you a factory refurbished one.
As I said before... it has been my experience that often other troubles arise once someone opens up an iPhone in the retail store to do a battery replacement. I don't feel like repeat trips for more and more problems.
If Apple wanted to just replace batteries, they should sell phones with battery doors. Easy to replace.
I have owned iPhones since DAY ONE. June 2007. Launch day. I upgrade yearly. I'm telling you right now that I'm not being remotely "over the top." I love Apple as a company, but they've got more going on than just battery problems, especially with folks getting logic board replacements. I'd rather they just give me a unit that doesn't have these issues. I didn't pay for AC plus for them to make me schlep back and forth to the mall multiple times over an issue they created.
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They replace the battery in the store.
Sorry but this post makes no sense and thus not credible....so what it's not in stock doesn't mean they won't get it in soon and it's not costing you anything, maybe you should have called them before going in to save yourself a trip your fault not Apple's. Your just blaming to blame with no real cause. If they didn't care they wouldn't be offering you a free replacement battery. The trouble is we are living in a microwave society where we want this now not tomorrow, patience is a virtue.
Yay! I'm eligible... Considering I've been to the Apple Store twice with this issue over the last year and the only advice they gave me was that my "RAM is too full" and that (as per Apple policy!?), I "should be doing a hard reset of my iPhone every two days anyways, to give the phone a rest."... I also found it odd when I was told a hard reset when the battery is dead doesn't actually clear RAM... They should train the Geniuses, that if they don't know they answer, that's ok, but don't make up garbage.
Yesterday I made an appointment for my wife today at the Apple store to get her battery swapped out, when she got there they said that they had no batteries 
Seriously. I'm outside of the serial range, but it'll shut off anywhere below 20%. Especially if I'm trying to take a photo that I'd really hate to miss...
Do they actually swap the battery or give you a new phone? I walked into the Apple Store with my iPhone 5 that had a faulty sleep/wake button a few years ago. The lady pushed it a few times and said yep, I can feel that its not normal... Gave me a new iPhone and had me sign a receipt for $0.00 I had no apple care and was out of warranty if I recall.... I was pleasantly surprised!
When you check your serial number and it's eligible , you have the option of booking an appointment , what the above poster says that apple took a booking to fix the phone, and when they arrived, were told no batteries in stock.
It is apple that should be contacting the customer and saying not to come in if they know they cannot repair it. It costs the customer time and money to go into an Apple Store .
How would you feel if you made a booking to fix your car , and on the day of arrival you were told to comeback as they were out of parts....don't forget it's very very hard to get a convienet time slot in a busy city.
Also they are not offering a free battery cause they care, it's cause they are legally obliged...in most part of the world, and imagine the global uproar when apple is fixing faulty devices only in some countries. They have no choice, it's a manafacturing fault.
[doublepost=1480716922][/doublepost]
They used to give refurbs, but these days they will replace batteries. Mind you if you really get along with the genius they can probably upgrade you to a refurb
my last 5s with a bad battery got replaced[doublepost=1480717048][/doublepost]
They will always give you a credible reason, never will they say they don't have a theory on why something is wrong. Even when support has had not clue how to help me, they have acted like it was in my best interest and they had an answer.
No still stand by my reply. The forum member said Apple don't give a S**t. If that was the case Apple would have ignored the problem and just let the customer deal with a faulty battery, instead they have offered a solution. If someone's time is that precious or the drive is that far seems logical to call the store before going in to get your "free" battery. How did this world work before becoming a microwave society? It makes you wonder.When you check your serial number and it's eligible , you have the option of booking an appointment , what the above poster says that apple took a booking to fix the phone, and when they arrived, were told no batteries in stock.
It is apple that should be contacting the customer and saying not to come in if they know they cannot repair it. It costs the customer time and money to go into an Apple Store .
How would you feel if you made a booking to fix your car , and on the day of arrival you were told to comeback as they were out of parts....don't forget it's very very hard to get a convienet time slot in a busy city.
Also they are not offering a free battery cause they care, it's cause they are legally obliged...in most part of the world, and imagine the global uproar when apple is fixing faulty devices only in some countries. They have no choice, it's a manafacturing fault.
[doublepost=1480716922][/doublepost]
They used to give refurbs, but these days they will replace batteries. Mind you if you really get along with the genius they can probably upgrade you to a refurb
[doublepost=1480717048][/doublepost]
They will always give you a credible reason, never will they say they don't have a theory on why something is wrong. Even when support has had not clue how to help me, they have acted like it was in my best interest and they had an answer.
Just experienced the issue for the first time last night...
Chatted with Apple support to see what shall be done, and they said it may be eligible for the program even the serial number IS eligible.
And they said I need to update from iOS 9.3.5 to the newest one because it is more up to date.
Totally B.S. to force iOS 10 onto consumers when 9.3.5 was not even 4 months old.
Chatted with Apple support to see what shall be done, and they said it may be eligible for the program even the serial number IS eligible.
And they said I need to update from iOS 9.3.5 to the newest one because it is more up to date.
Totally B.S. to force iOS 10 onto consumers when 9.3.5 was not even 4 months old.
I ran my battery down to 2% yesterday took some video and some pictures with the camera app, played a couple games and watched some videos on you tube and battery worked great, never shut down. The battery on my 6s has always been impressive for me. However my serial # is part of the recall. I almost wish I had not checked it because now this will be in the back of my mind.
How freaky. I checked my 6S phone the other day against the page setup by Apple and it is part of this batch of effected phones. So considering to do the battery fix at some point over Christmas.
Then today, girlfriend took the phone; tried to send some photos to her own phone and then the phone shutdown immediately. Then I got the battery alert as if the phone run out of juice (it was on around 45% before it switched off).
Will certainly get the battery changed ASAP after that.
Then today, girlfriend took the phone; tried to send some photos to her own phone and then the phone shutdown immediately. Then I got the battery alert as if the phone run out of juice (it was on around 45% before it switched off).
Will certainly get the battery changed ASAP after that.
I sell used iPhone 6/6Ses and 4 out of 6 of the 6Ses I checked so far qualified. The newer ones didn't qualify; only the launch models and a few that were sold in November/December qualified. I also run a battery tool called 3uTools for Windows that gives me the cycle count and diminished max capacity. I have one that shows 57% capacity, another at 69, 79, etc with only 100-300 charge cycles. I think they say 400 cycles or 80% is what most batteries should be. I know Macbooks should get up to 1000 cycles/80%, and I see phones with that too. The app/program doesn't tell the whole story. It's correlated, but the max capacity can fluctuate by draining and recharging.
I have seen 6Ses shut off on nearly a full charge when starting a video test or wiping the phone out.
I have one here that has warranty for two more weeks, so I don't think it will be an issue getting it replaced. It only has 2 charge cycles and 100% max capacity. It shuts off at 70% and then again at 20% and below which qualifies. I wonder if you can just go online and do a mail in repair request if it's not under warranty but qualifies.
I have seen 6Ses shut off on nearly a full charge when starting a video test or wiping the phone out.
I have one here that has warranty for two more weeks, so I don't think it will be an issue getting it replaced. It only has 2 charge cycles and 100% max capacity. It shuts off at 70% and then again at 20% and below which qualifies. I wonder if you can just go online and do a mail in repair request if it's not under warranty but qualifies.
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So you agree with their idea of forcing a SW update just because they have a HW issue?
They have no right to force the consumer to update a SW just because they have built defective HW.
Additionally, my friends in Japan had the same repair completed and they were not forced to get iOS 10. So what is Apple's defense on this one?
Lastly, they mentioned that I would need to remove any screen protectors.
I mean, really?
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Just an update, I have an appointment tomorrow afternoon for what I thought would be to replace the battery. However, I stopped at the Apple Store today to make sure they had batteries in stock as I didn't want to erase my phone and then find out they could not swap out the battery at the appointment. I was told by the employee that they didn't have them in stock but to still come to the appointment as this gets the paperwork going. As a result of the tests, etc., they'll order the battery which takes 3-5 days to come in. Then I come back and they do the swap. Not sure if this girl really knows what she's talking about, but this seems a bit ridiculous. Thought I would share my experience.