I agree that Apple wants to maintain its reputation as a premium brand and thus offering a refund for repairs is good business for them, but I disagree that they face a serious threat of a class action suit for this. Mainly what I am pointing out is that it is unusual for a company to pay for repairs for a product that is more than a few years old and out of warranty.
By way of example, I owned a 2003 Jeep where the window regulators failed after about 3 years (just long enough to be out of warranty). Jeep charged over $400 per window to fix them. Siimilar to this problem, Jeep substituted a plastic part for a metal one in order to save less than a dollar per car. Jeep never issued a recall nor did they ever offer to pay for the cost of repairs despite it clearly being a design flaw that affected thousands of their customers. (I only paid full price for the first repair, afterward I bought replacement parts online and repaired the remaining three windows myself for about $100 each.)
These people obviously haven't been in the windows camp. If they think Apple's quality and QC is bad, they haven't seen nothing yet. I've been on $500 Dell Inspiron laptops before. Never again.
As a college student, the difference is obvious. I know several people with separating hinges, pieces breaking off, or loosening screws on their windows laptop and now have to find a replacement laptop. These laptops have no value, so expensive repairs aren't even worth it. People give me crap over my paying almost $2k for my rMBP, but my laptop is still going strong and runs as well as the day I bought it.
"Scared" of buying Apple products these days.
Except nobody is buying Surfaces, Microsoft even stopped releasing the sales numbers.
The Surface line is so crap that Microsoft even had to apologize publicly and they have to lie to people about it in their presentations.
I would like to know how long the repairs take as well. I really kind of need my computer on a daily basis so I wouldn't be too thrilled if it had to sit in the shop for five days or something.
Surface that is crap and the Surface Studio are not the same.
The Surface Studio hasn't even been out long enough for there to be "historical" data on sales for it.
Nobody? The Surface may not be selling in iPad-record numbers, but it's selling quite well. It wasn't doing well at launch, mind you. But that was years ago.
When people pay a premium, they expect premium products and service. This should not be viewed as Apple being nice.I actually am amazed that Apple will pay for a repair on a four-year-old computer even if it is a manufacturing default or design flaw. In my experience most companies will not pay for an out-of-warranty repair no matter that it was their fault.
The Surface Studio will be another flop that nobody will buy.
You must be dumb to pay $3000 for that machine. People everywhere want the monitor and nothing more!
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You did it wrong: Some people's purchasing decisions hinge on things like this. A quality defect might tilt them towards Microsoft, who is falling over to get more sales of the Surface Studio. Hopefully Apple will lean back and look at their direction from a different angle, realizing that their profits today is only being propped up by the iPhone.
Except nobody is buying Surfaces, Microsoft even stopped releasing the sales numbers.
The Surface line is so crap that Microsoft even had to apologize publicly and they have to lie to people about it in their presentations.
Lots of people reuturning their Sb and Sp because of bugs like sleep and bad pen input.
"Apple's customer service is behind (insert company here)."
Well... no. The amount of things they are realizing and fixing, as well as all the little things like phone swaps for ridiculously small details, show they still have some of the best customer service.
Of course it isn't perfect, because some things you think should be free, aren't, but that's rarer than the free fixes.
This is kinda weirding me out because I have a late 2012 iMac at work and I've never had any issues with the hinge, have never heard about this issue before now, and this morning when I came into work my display was tilted down and it has never done that before. I even asked if anyone had been on my machine and nobody had (we're a small team with a locked office) so I wonder if this iMac has this problem? So far it seems ok but I'll keep an eye on it. I get a new iMac in the spring so I'm not too worried yet.
Some peoples' purchasing decisions hinge on things like this. Glad the newer models seem to be unaffected, though.
Because Microsoft is well-known for their legendary build quality across all their product lines. /s
P.S. The entire surface lineup has lower percentage of Microsoft's revenue (5%) than iPad alone has for Apple right now (9%).
Dude! Is Microsoft that much of a dog whistle for you?Seems a bit... wait for it... unhinged.
You're ranting about a clever play on words:
"You did it wrong: Some people's purchasing decisions hinge on things like this. A quality defect might tilt them towards Microsoft, who is falling over to get more sales of the Surface Studio. Hopefully Apple will lean back and look at their direction from a different angle, realizing that their profits today is only being propped up by the iPhone." @konquerror nicely done sir, nicely done.