For a company so focused on expanding into services, they’ve really left something to be desired.
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Apple One Marked as Expired for Some Customers and Other Billing Issues Emerge as 30-Day Trial Ends
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I'll tell you, what a complete crap show Apple One has been. I subscribed even though I had months of free Apple TV+ left because of iphone purchases that included it. I also got three free months of Arcade with the iPhone 12 Pro Max. So do we/I just lose the benefit of these free periods which I believe would take me into late Q1 2021?
I did try to do the math and I still think it may be cheaper waiving my free stuff vs. having family Music and 2TB of icloud purchased separately.
Just so confusing, then getting kicked out of Music. I also just re-subscribed to Apple One and it kicked all back in.
Between this and getting the biggest idiot on chat yesterday to assist with Airpod Pro issues, I am down on Apple.
I did try to do the math and I still think it may be cheaper waiving my free stuff vs. having family Music and 2TB of icloud purchased separately.
Just so confusing, then getting kicked out of Music. I also just re-subscribed to Apple One and it kicked all back in.
Between this and getting the biggest idiot on chat yesterday to assist with Airpod Pro issues, I am down on Apple.
As of yesterday, my Apple One was listed as "expired" and all my services (Music, Arcade, Storage) showed as becoming part of Apple One as of 11/30 (so, yesterday, that is).
Overnight I got my first invoice for Apple One and everything looks fine in my subscriptions now -- only Apple One shows up, it's active, and Music, Arcade, and News all seem to be working.
So, for me.... I think it's okay now? Time will tell.
Overnight I got my first invoice for Apple One and everything looks fine in my subscriptions now -- only Apple One shows up, it's active, and Music, Arcade, and News all seem to be working.
So, for me.... I think it's okay now? Time will tell.
If they actually cared about customers and offering a robust service they would have a per GB rate that was something like:
50GB $0.99
50-200GB $0.20 per 10GB increment rounded up
200GB-2TB $0.40 per 100GB increment rounded up
Charge your customers for what they use.
Also make my personal Music Library usable with iCloud so I don’t have to subscribe to Music and I’ll pay the subscription fees for the storage instead...
Kind of odd they are charging us when one of the services we are paying for is not available yet.
Because it's a crock of ****. I've been buying Apple since 1977 and had many many 1st gen products that were great.
As a former Apple support employee, I beg you; please don't take out your legitimate frustration on the person who answers the phone to help resolve your issue.
Nah, I would never do that. I was just pissed and venting at the moment. I deal with the public daily, so I know what that‘s like! The guy I spoke to was great, and we were on for awhile trying to fix it.
Geez. So sorry for not assuming the best. If you deal with the public, you know how easy it is to become cynical, especially after constantly hearing, "I know it's not your fault, but..." followed by fill-in-the-blank and feeling treated like a sub-human. Cheers, stranger, and way to spread the kindness. Also, I'm glad you got good help from your support guy! Peace. 
I just got charged for Apple Music despite having apple one trial that's gonna renew on December 13th.
so now the safest way is to unsubscribe from all services first then subscribe to Apple one, eh?
I didn't have to unsubscribe. I just re-initiated the Apple One and it caused all the others to poof disappear and actually handled them correctly this time (as it should have when they offered the free month a month ago).
I got a refund for about half of it too. Pretty sure it is prorated from the charge date of the individual item to the charge date of the bundle
This is the rub - if your trial expires AFTER the billing date of the service that's part of the trial, you're charged for it.
I’m having a reverse proble. The Premier tier cost as much as I was already paying, but with more stuff, so I chose it. Only problem is that they didn’t delete my other subscriptions, so I’m having to go over & over to the problem page to get refunds for duplicate billing
After the first month "trial" (which doesn't include what you already pay for) - they'll roll it all into one.