Apple Outlines 2018 MacBook Pro Repair Options and Parts Availability

[chucker23n1]

The data is whats matter, the rest is only some fancy technology, You need to be able to grab data data, and you need to be VERY sure that the data is not get in to the wrong hands. That imply that need to be able remove it physically.

No, it doesn't. If the encryption is sufficiently good (it is), nobody will be able to steal your data, especially when the SSD can't be removed, because:

• if they try to boot the Mac locally, it'll ask for the password
• if they try to boot from an external disk, it'll prevent that by default
• if they try to boot modified OS, that'll be prevented as well
• they can try to unsolder the chips and physically read them, but that's highly error-prone, and even if they manage to read it cleanly, they'll end up with random garbage data unless they figure out the symmetric key as well

 

[Randall2018]

Sending the computer is not a problem for most. Maybe not for the real security folks like CIA etc. But for corporate sending data (on the harddrives) is a big no. The drives need to be removed.

I’m more bothered by it because it takes up more time to send it out than have it repaired at the Apple store.

 

[LillDrutten]

I’m more bothered by it because it takes up more time to send it out than have it repaired at the Apple store.

Of course you cant go to the apple store.
[doublepost=1532702227][/doublepost]

No, it doesn't. If the encryption is sufficiently good (it is), nobody will be able to steal your data, especially when the SSD can't be removed, because:

• if they try to boot the Mac locally, it'll ask for the password
• if they try to boot from an external disk, it'll prevent that by default
• if they try to boot modified OS, that'll be prevented as well
• they can try to unsolder the chips and physically read them, but that's highly error-prone, and even if they manage to read it cleanly, they'll end up with random garbage data unless they figure out the symmetric key as well

No seriously trust the encryption. Ok it might be good enough for your school work, but not more. It's a quite ease to gram the raw data and do the cipher attack elsewhere.

 

[chucker23n1]

It's a quite ease to gram the raw data and do the cipher attack elsewhere.

Good luck with that!

 

[MacBH928]

The only reason it's true, to you, is because his opinions are consistent with your opinions. Agreement does not equate to truth.

You have opinions and beliefs, not facts.

I have differing opinions. My opinions and your opinions can't both be facts (and maybe neither are facts). Facts require far more proof than anyone here, regardless of opinion, is able to provide.

Individual cases of incompetence or ignorance (like Shaggy's "The Apple Store Genius Bar Broke My $5000 iMac") cannot be used as proof of an entire organization's incompetence or ignorance. They are individual examples, no matter how loudly shouted. And in an organization that exists to service over one billion active devices, even if just one percent of those devices need service annually, that's ten million service cases. So even if you gathered up one thousand examples of incompetence, that's 0.01 percent of all service cases.

There would still be the question of whether that's a valid statistical sample. Otherwise, all you have is "1,000 dissatisfied customers agree that Apple sucks."

Apple claims (and other independent organizations report) approximately 95% customer satisfaction with Apple service, which is higher than any other large service organization. If that is at all accurate, then out of my hypothetical 10 million repair cases annually, there would be 500,000 unhappy customers, some of whom would undoubtedly complain on the interweb. Big numbers breed big numbers, but 9.5 million is still way bigger than 500,000. Of course, there's also the problem of humans having trouble comprehending large numbers. Let's bring it down to something anyone can understand. I have a $10 bill, you have five pennies. Let's go shopping!

I think the main problem is not Apple's hardware quality or repair programs. I think its the idea that Apple makes it pretty darn difficult to fix things-if-things go wrong. I think this is what people are complaining about.

Remember, not everyone has access to an Apple Store or Apple Authorized Repair Service Providers.

 

[jschmidt1340]

If a defective 2018 MacBook Pro is taken to an Apple Store, the Genius Bar will be able to mail it to an off-site Apple Repair Center, which will be able to repair minor components beginning in late July, and major components beginning in late September, according to the document, which doesn't specify the minor-major distinction.

...

Other service parts will be available in late September.MacRumors received this information from a reliable source, but repair options and service parts availability may vary based on store or repair shop, region, and so forth. These are only guidelines that are subject to change.

To initiate a repair, head to the Contact Apple Support portal, select Mac -> Mac notebooks, select the category and type of issue, select Bring in for Repair, and book an appointment with an Apple Store or Apple Authorized Service Provider. There are also phone, chat, and email options for troubleshooting.

I got bit by this. I bought a Core i9 version about 6 weeks ago. It just died on Saturday. No reason that I could discern. One second I was typing and the next, the laptop was dead--no power at all despite being plugged into a verified working power supply. I took it to the local authorized Apple repair center (no Apple Store near me). They tell me that they couldn't repair it because Apple wouldn't/couldn't sell them the parts. That was the same with every regional Apple repair center that they contacted. They apparently weren't even permitted to get a repair case opened since it was not possible to do the repair.

Never in my life have I had a computer hardware problem where the manufacturer simultaneously says that they cannot repair my laptop for a month, and also that they will not agree to replace it. Although the repair shop said that they were continuing to try, Apple apparently gave the repair center a big hassle over it. Personally, I was on the phone for over 3 hours today and spoke with 7 different representatives (one of whom hung up on me despite my calm, polite communication). That's apparently what it takes to get a replacement. Just in case anyone is wondering for future reference, 7 is the number of required agents, but only after you spend 3 hours on the phone fielding such questions as: "Are you sure you tried to hold down the power button to turn it off and then back on?"

Yes, I'm sure. The local authorized Apple repair center is also sure.

 

[1164918]

The only reason it's true, to you, is because his opinions are consistent with your opinions. Agreement does not equate to truth.

You have opinions and beliefs, not facts.

I have differing opinions. My opinions and your opinions can't both be facts (and maybe neither are facts). Facts require far more proof than anyone here, regardless of opinion, is able to provide.

Individual cases of incompetence or ignorance (like Shaggy's "The Apple Store Genius Bar Broke My $5000 iMac") cannot be used as proof of an entire organization's incompetence or ignorance. They are individual examples, no matter how loudly shouted. And in an organization that exists to service over one billion active devices, even if just one percent of those devices need service annually, that's ten million service cases. So even if you gathered up one thousand examples of incompetence, that's 0.01 percent of all service cases.

There would still be the question of whether that's a valid statistical sample. Otherwise, all you have is "1,000 dissatisfied customers agree that Apple sucks."

Apple claims (and other independent organizations report) approximately 95% customer satisfaction with Apple service, which is higher than any other large service organization. If that is at all accurate, then out of my hypothetical 10 million repair cases annually, there would be 500,000 unhappy customers, some of whom would undoubtedly complain on the interweb. Big numbers breed big numbers, but 9.5 million is still way bigger than 500,000. Of course, there's also the problem of humans having trouble comprehending large numbers. Let's bring it down to something anyone can understand. I have a $10 bill, you have five pennies. Let's go shopping!

Wow you couldn't be more wrong. Just because there is a loud minority does NOT absolve apple from their ****** business practices and attempts to make home/independent repairs even more difficult each passing year. How can you even defend this from them by saying "HURRR DURR 950/1000 people R SATISFIED *** THOSE 50 PEOPLE THEY DONT MATTER". What a **** analogy you have chosen to select too, fitting as apple does only care about their $10, lol. Please don't post foolishness here.