Apple Outlines 2018 MacBook Pro Repair Options and Parts Availability

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 14, 2018.

  1. MacRumors, Jul 14, 2018
    Last edited by a moderator: Jul 14, 2018

    MacRumors macrumors bot

    MacRumors

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    Apple has outlined repair options and parts availability for the new 2018 MacBook Pro in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and obtained by MacRumors.

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    If a defective 2018 MacBook Pro is taken to an Apple Store, the Genius Bar will be able to mail it to an off-site Apple Repair Center, which will be able to repair minor components beginning in late July, and major components beginning in late September, according to the document, which doesn't specify the minor-major distinction.

    Apple Stores and Apple Authorized Service Providers will only be able to perform limited on-site repairs until service inventory of replacement parts becomes available, as is often the case with a new Apple product:Apple says the new 13-inch MacBook Pro with Touch Bar models have a "new" power adapter, with replacements available in late July. The adapter is still 61W, according to Apple's website, and its external design seems to remain the same, so any potential changes may be internal.
    Keycap kits will be available in mid-August. Hopefully they will be needed less, as iFixit discovered the 2018 MacBook Pro has a thin, silicone barrier underneath each key, which they believe is to prevent dust and other particulates from causing keys to stick, repeat, or function inconsistently. Apple hasn't confirmed that theory, only saying the third-generation keyboards are quieter.
    Other service parts will be available in late September.MacRumors received this information from a reliable source, but repair options and service parts availability may vary based on store or repair shop, region, and so forth. These are only guidelines that are subject to change.

    To initiate a repair, head to the Contact Apple Support portal, select Mac -> Mac notebooks, select the category and type of issue, select Bring in for Repair, and book an appointment with an Apple Store or Apple Authorized Service Provider. There are also phone, chat, and email options for troubleshooting.

    Article Link: Apple Outlines 2018 MacBook Pro Repair Options and Parts Availability
     
  2. zooole macrumors newbie

    zooole

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    #2
    With replacement keyboards available that late, I’m not too optimistic about the repaired previous models.

    Next week I’m taking it in, will see I guess.
     
  3. DevNull0 macrumors 68000

    Joined:
    Jan 6, 2015
    #3
    With their track record on this keyboard mechanism, it's a huge gamble buying this model unless you wait 6 months to see how it works out for the early adopters.

    It sounds like the exact same mechanism with a dust barrier around each key, and apple is just crossing their fingers it actually keeps the dust out. It's as susceptible as ever if any dust passes the barrier.
     
  4. Blackstick macrumors 6502a

    Blackstick

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    #4
    I think I’m gonna sit this generation out. Part of Apple’s problem is that a fanboy like me sees no reason to upgrade a 2013 iMac and 2014 13” MBP... it’s that good.
     
  5. newyorksole macrumors 68040

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    Apr 2, 2008
    Location:
    New York.
    #5
    Will people finally stop debating about whether or not Apple meant to keep debris out of the keyboard or make the keys quieter...

    We have our answer.
     
  6. bladerunner2000 macrumors 68020

    bladerunner2000

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    #6
    Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

     
  7. jerryk macrumors 601

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    #7
    I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.
     
  8. mobi macrumors 6502

    mobi

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  9. vipergts2207 macrumors 68000

    vipergts2207

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    #9
    We do? We have Apple’s statement on why the keyboard change, but no actual evidence either way yet and won’t for several months.
     
  10. polee macrumors 6502a

    polee

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    #10
    Hope this new model does not come with any major flaws. So far it is looking good and is set to be an interesting release.
     
  11. LillDrutten macrumors regular

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    Oct 15, 2008
    #11
    The only pro option I need is removable storage. Can I remove the ssd/nvme and replace it? If not the hole machine need to be scraped with minor problems.
     
  12. Randall2018 Suspended

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    Jul 14, 2018
    #12
    So you’re not going to be able to get any repairs without sending it out? That kind of sucks...
     
  13. ryannel2003 macrumors 68000

    ryannel2003

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    Greenville, NC
    #13
    I doubt Apple is using 3rd Generation keyboards to replace the defective 2016/2017 models. There are still those out there with original keyboards (myself included) but I have had a few instances where the keys get stuck. I'm glad Apple is giving us a 4 year warranty but it does annoy me they continue to replace the defective part with the same one knowing the 3rd gen keyboard has rubber membrane to prevent the issue.
     
  14. bladerunner2000, Jul 14, 2018
    Last edited: Jul 14, 2018

    bladerunner2000 macrumors 68020

    bladerunner2000

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    #14
    That's a complete lie.

    *Edit: I can't believe people are actually liking your comment.
     
  15. Wags macrumors 6502a

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    Nebraska, USA
    #15
    Think it’s more than a dust issue too.
     
  16. mscice macrumors 6502

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    #16
    waiting on the new entry level macbook to be released ...
     
  17. TriBruin macrumors member

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    Jul 28, 2008
    #17
    That is common. If anything fails in the first couple of weeks, Apple will likely just replace the whole computer (since it is in the return window.) After that, as the article says, it will take time for Apple to build up repair stock of parts. Until then, it will be easiest for Apple to send the repairs to a central facility.
     
  18. BasicGreatGuy Contributor

    BasicGreatGuy

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    #18
    The article reads like Apple standard operating procedure for new model release. I see nothing to be overly concerned about.
     
  19. morphineseason macrumors regular

    Joined:
    Apr 1, 2007
    #19
    So now if I got one of these new Macbooks and something went wrong, I'd have to drive 1.5 hrs to my closest Apple Store just to have them ship it off somewhere? Wow. Sure hope it's easy enough to still get a coffin shipped to you through phone support.
     
  20. canadianreader macrumors 6502

    canadianreader

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    Sep 24, 2014
    #20
    Apple support used to be top notch now it’s no longer that
     
  21. Rocketman macrumors 603

    Rocketman

    #21
    Why do repair parts have to be available weeks after a new release? Why not just swap out a new unit in the first year? Let Apple handle the refurbishment in backroom opps.
     
  22. Randall2018 Suspended

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    Jul 14, 2018
    #22
    Because if we had that kind of warranty the cost would skyrocket.
     
  23. ApfelKuchen macrumors 68030

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    Aug 28, 2012
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    Between the coasts
    #23
    No need to bring it to an Apple Store or authorized repair shop - phone support can also send you a shipping box (with shipping label affixed), you'd pack it up, ship it to the repair depot, and they'd ship it right back to you, cutting out the middleman. (If you want to call that a coffin... yeah, they'll send you a coffin, you can send them the cadaver.)
     
  24. Guy Clark Suspended

    Guy Clark

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    London United Kingdom.
    #24
    Not so. The likes of Linus, Louis Rossmann and Snazzy Labs are revealing the incompetence of Apple after sales service such as no one qualified to carry out repairs on the iMac Pro.
    Remember Linus, Louis Rossman and Snazzy Labs are no more than revealing the truth regarding modern Apple and their shoddy practices.
    Even the products are a shadow of their former selves. For example with the MacBook Pro too much has been sacrificed for the sake of thinness. Place the modern Retina MacBook Pro design against that of the design introduced in 2012 and the older is vastly more versatile and flexible connectivity wise. Yes I am of course making reference to Apple's obsession with USB-C.
     
  25. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #25
    With regards to the 'new' charger, having got my 13" today I can confirm that while the charger still has 61W printed on it, it is now identified in System Information as "60W USB-C Power Adapter". I'm pretty sure the old one said 61W.

    Screen Shot 2018-07-14 at 19.50.41.png
     

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