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Apple Outlines 2018 MacBook Pro Repair Options and Parts Availability

Quote:
“Do that and you open up a can of worms if you deny a customer of service for no legitimate reason. Pretty sure there are laws against that... someone should correct me on that (not you though).

So no, you're wrong again. iPhones get dropped all the time from peoples negligence, carelessness or even intentional damage..... and still repaired. Explain that.”

End quote.


Intentional damage is covered by ZERO product warranties across the entire planet. No company however will say the big "F YOU"- only "we will happily take more of your money sir" - which by the way is exactly what apple said to Linus in the first instance.
 
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bladerunner2000 said:
Do that and you open up a can of worms if you deny a customer of service for no legitimate reason. Pretty sure there are laws against that... someone should correct me on that (not you though).
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For a very legitimate reason. You refuse a repair to someone who intentionally smashed up a product. As far as the law are concerned... The guy apparently didn't find a law to make Apple repair his computer. He didn't take them to court. He didn't win the court case. So everyone can draw their conclusions.
 
Regime2008 said:
Could it simply be that YOU are the biased one, and will defend Apple for every single screw up they ever make? Linus uses all types of brands, from Apple, Samsung, Google, etc. Just because you do not agree with him calling out Apple for being shady as f***, does not make him biased, as he had only displayed the truth in how Apple poorly handles things. Louis Rossman does the same thing, and shows the public how p*** poor of a job Apple does when it comes to their hardware. There is nothing wrong with exposing shady companies in my opinion.
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Apple isn’t shady, lol.
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bladerunner2000 said:
LOL @ 'few buy' the One Plus. Bahahahaha.

And oh noez! He made an ad! Somebody call the ethics committee, Linus made an ad! Do you complain like this when Apple makes an ad?
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Way to miss the point.

And yes, OnePlus sells very few phones, particularly compared to the 216M Apple sold in F2017. Show me data that says otherwise.
 
suwandy said:
Actually may have found the answer to my own question here :

https://www.apple.com/au/shop/buy-mac/macbook-pro?product=MR932X/A&step=config

In the buy a Mac configuration stage, under the "How much memory is right for you?" it says here:



And here:


Now, whether or not that statement is just a way to "force" buyers to buy the super duper expensive options of upgrading, we'll probably have to wait for more details? What's your thoughts?
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Not being user-accessible doesn’t necessarily mean the parts are soldered. It could mean that access to the parts is difficult and should be done by Apple or other competent repair shop. That’s the case for iMac pro memory upgrades.

We’ll have to wait for teardowns to know for sure.
 
bladerunner2000 said:
That's a complete lie.

*Edit: I can't believe people are actually liking your comment.
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That guy is a total jerk expecting Apple to repair something that he and his colleague broke. Anyone who doesn't understand Apple's reasoning for denying the repair is very shortsighted. The moment Apple repairs something that was broken due to tinkering, they become liable for everything else that goes wrong with that system from that point on. If I spent $5000+ on an iMac Pro, the last thing I would do with it is open it up and tinker with it. And yes, he certainly does make money off of being controversial. As far as liking a comment is concerned, we have a right to have an opinion whether you agree with it or not.
 
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HowieIsaacks said:
That guy is a total jerk expecting Apple to repair something that he and his colleague broke. Anyone who doesn't understand Apple's reasoning for denying the repair is very shortsighted. The moment Apple repairs something that was broken due to tinkering, they become liable for everything else that goes wrong with that system from that point on. If I spent $5000+ on an iMac Pro, the last thing I would do with it is open it up and tinker with it. And yes, he certainly does make money off of being controversial. As far as liking a comment is concerned, we have a right to have an opinion whether you agree with it or not.
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Why don't you just come out and say it; I don't agree with him because he uses a PC.
 
pika2000 said:
Good to hear on your experience on one model of one PC OEM, and for you who like to custom build PCs. Doesn't mean the majority of consumers will be in your shoes though.
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So who made you the representative of the majority of consumers? Where is your source for Windows laptops going the same way as the Mac?
 
bladerunner2000 said:
Do that and you open up a can of worms if you deny a customer of service for no legitimate reason. Pretty sure there are laws against that... someone should correct me on that (not you though).

So no, you're wrong again. iPhones get dropped all the time from peoples negligence, carelessness or even intentional damage..... and still repaired. Explain that.
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Indeed. It would seem that Apple operate a different repair policy for iPhones.
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wegface said:
Intentional damage is covered by ZERO product warranties across the entire planet. No company however will say the big "F YOU"- only "we will happily take more of your money sir" - which by the way is exactly what apple said to Linus in the first instance.
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The iMac Pro in question was repairable and Linus was expecting and willing to pay for the repair aware that the warranty had been voided. The point here initially was that Apple had no one qualified to carry out the repair which is beyond comprehension.
 
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Guy Clark said:
Indeed. It would seem that Apple operate a different repair policy for iPhones.
[doublepost=1531682629][/doublepost]
The iMac Pro in question was repairable and Linus was expecting and willing to pay for the repair aware that the warranty had been voided. The point here initially was that Apple had no one qualified to carry out the repair which is beyond comprehension.
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If you watch the videos, the Apple stores and authorised repair guys local to Linus in Canada could not do the repair at all, at that time (a week or two after iMac pro was first sold) but other ones could indeed do so, which he found out at a later time. The iMac in question is as of now repaired, Linus bought new motherboard, power supply, and a host of other parts from a shady back ally deal....
 
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nvmls said:
*grabs popcorn*

Drink re-fills anyone?
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It possibly does contain a certain amount of entertainment value but the discussion is a valid one that is not appreciated by any Mac user until the time when they are directly affected.

Mines a large Coca-Cola :)
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wegface said:
If you watch the videos, the Apple stores and authorised repair guys local to Linus in Canada could not do the repair at all, at that time (a week or two after iMac pro was first sold) but other ones could indeed do so, which he found out at a later time. The iMac in question is as of now repaired, Linus bought new motherboard, power supply, and a host of other parts from a shady back ally deal....
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It is monstrous that the need to resort to shady back ally deals should ever be necessary.
 
jerryk said:
I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.
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Plus he did hijack his warranty, as long as you don't make Apple mad by going around the red tape their warranty service is top-notch.
 
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Guy Clark said:
It possibly does contain a certain amount of entertainment value but the discussion is a valid one that is not appreciated by any Mac user until the time when they are directly affected.

Mines a large Coca-Cola :)
[doublepost=1531683642][/doublepost]
It is monstrous that the need to resort to shady back ally deals should ever be necessary.
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He did the shady deal only to save money, it was not necessary. Apple was telling him it is cheaper to buy a new iMac pro than pay them to replace that amount of parts. If you ever tried replacing an Apple logic board, they have never been reasonable prices, so no shock there....
Clumsy Linus tech broke, 5k screen, logic board, power supply and even more....
Now I am not here to defend Apple, but I did watch the videos and these are the facts.
 
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wegface said:
Intentional damage is covered by ZERO product warranties across the entire planet. No company however will say the big "F YOU"- only "we will happily take more of your money sir" - which by the way is exactly what apple said to Linus in the first instance.
Click to expand...

define intentional damage ... They opened up the iMac Pro and damaged it ( ok possibly blew half of it up ) I would not say it was with direct intent to damage the unit.

that issue would probably be an instant repair/replace from Dell, HP and Lenovo under their 3-5 year NBD onsite warranty with accidental protection ( Business and pro models ). Ive done some stupid things the last few years including stick a length of lumber into a DreamColor Laptop screen, and had a child get grape juice into an X series workstation, and lets not forget dumped a P70 workstation into a mud puddle and have a picnic table fall on it ..... Warranty approved every time, and replaced or fixed in less than 30 hours.
 
Kcetech1 said:
define intentional damage ... They opened up the iMac Pro and damaged it ( ok possibly blew half of it up ) I would not say it was with direct intent to damage the unit.

that issue would probably be an instant repair/replace from Dell, HP and Lenovo under their 3-5 year NBD onsite warranty with accidental protection ( Business and pro models ). Ive done some stupid things the last few years including stick a length of lumber into a DreamColor Laptop screen, and had a child get grape juice into an X series workstation, and lets not forget dumped a P70 workstation into a mud puddle and have a picnic table fall on it ..... Warranty approved every time, and replaced or fixed in less than 30 hours.
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The post you quoted was in direct response to a previous post which stated intentional damage is covered by warranty. I never meant LTT damaged the machine deliberately.
 
wegface said:
Apple was telling him it is cheaper to buy a new iMac pro than pay them to replace that amount of parts
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In other words they were refusing to repair it. Of course Apple would rather sell him a new iMac Pro but that is not what he (the consumer) wanted.
He was asking Apple to repair the damaged iMac Pro and they were not prepared (or qualified) to do so.
 
Guy Clark said:
In other words they were refusing to repair it. Of course Apple would rather sell him a new iMac Pro but that is not what he (the consumer) wanted.
He was asking Apple to repair the damaged iMac Pro and they were not prepared (or qualified) to do so.
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No, they gave him an exact price, they were willing to repair. I suggest you WATCH the videos. ALL of them.
 
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Guy Clark said:
I have watched ALL the videos in their entirety. In fact I believe I was the one who linked them to this thread.

The point was Linus wanted it repaired and Apple REFUSED !
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You are wrong and I can no longer be bothered to inform you of the facts, as this thread has turned to hell. Watch the more recent videos, and pay attention. Apple did not refuse, Linus was not willing to pay the quote.
 
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davidg4781 said:
Why is that considered a pro option? I’m not a professional but I pretend to be one. I’d rather have super fast RAM and SDD soldered to the logic board than maybe slower one. I know it’s not upgradable but I’d trade that for the performance.
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The data is whats matter, the rest is only some fancy technology, You need to be able to grab data data, and you need to be VERY sure that the data is not get in to the wrong hands. That imply that need to be able remove it physically. And with nvme there is no real reason not to follow the standard, other the save a few cent.
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Randall2018 said:
So you’re not going to be able to get any repairs without sending it out? That kind of sucks...
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Sending the computer is not a problem for most. Maybe not for the real security folks like CIA etc. But for corporate sending data (on the harddrives) is a big no. The drives need to be removed.
 
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