I called ahead to make sure they had batteries available and that I could wait to have the replacement done - and was assured they did and I could. I wen to the store, was told by the "Genius" to erase my phone, which I did. He then entered data into an iPad for 5 minutes before telling me that no batteries were currently available - AFTER telling me to erase my phone! And how can they not have batteries available anyway! I am getting so sick of Apple and I have owned their products for years.
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Apple Preparing Diagnostic Tool in New iOS Update as iPhone 6s Battery Issue Expands
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I have my concerns about iOS 10. I am not knowledgable enough to know whether or not the software can actually harm the battery in any way. But after reading how software issues caused hardware troubles (blown speakers) on the new MacBook laptops, I'm starting to wonder.
I have two iPad minis. I have the one I got last Christmas, iPad mini 4, and then the first Retina IPad mini. I somehow ended up still using both and I am so glad I didn't update them to iOS 10. All these years I have trusted Apple to make the newest iOS the greatest. But when I put it iOS 10 on my SE and realized the user interface now felt incredibly awkward for me in terms of unlocking the phone and the camera (messed with years of muscle memory) and then just killed my battery life, I decided no way in heck I was going to put it on my iPads. I use my iPads a lot. I love my SE and it's been doing okay but it's not what it was when I got it. There have been some odd lags here and there.
I was just meaning to experiment with Android, not get serious about using it, and not as my primary phone OS, because I have an Apple Watch that I absolutely love. And I want a series 2 Apple Watch. But the reality is right now, my HTC 10 and my S7 Edge on my second line are running better for me. I'm going to wait and see how the final iteration of iOS 10 shakes out the bugs.
Wife's phone has this issue and is on the recall list. Brought into an Apple store location over the weekend. They did NOT AT ALL want to do the battery replacement - basically blaming her for the issue by using apps, having location services for certain apps, using the phone to talk... it was pathetic. I flat out said this is on the recall list, it's all the signs that were reported, swap the battery. They reluctantly agreed.
Battery part is on backorder and will be 2-4 weeks before in stock. Then will be a 1-2 hour appointment for them to swap and fix. This should have just been replaced in store with a new phone. Terrible customer service.
Battery part is on backorder and will be 2-4 weeks before in stock. Then will be a 1-2 hour appointment for them to swap and fix. This should have just been replaced in store with a new phone. Terrible customer service.
OMG
The one and only guy in the world unaware that the issue is far more widespread than a few 6S's is...
an Apple spin doctor.
Never minder guys...with "only a few" Airpods missing and Tim Cook going through the roof like Archangel Gaybriel with his unconfirmed AppleWatch numbers. Everything is on par...
The one and only guy in the world unaware that the issue is far more widespread than a few 6S's is...
an Apple spin doctor.
Never minder guys...with "only a few" Airpods missing and Tim Cook going through the roof like Archangel Gaybriel with his unconfirmed AppleWatch numbers. Everything is on par...
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Funny how nobody cares when it's iOS, but when MS added additional telemetry collecting for Windows 10, the whole world came crashing down.
Left my phone overnight after restoring, and it went from 100% to 30% with airplane mode on. It is also getting very warm. Does anyone have the same issue that I am having? It did not shut down at a certain battery percentage, but It is draining extremely quickly on iOS 10.1.1
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Yeah Apple should do what Samsung did and not announce any cause for battery problems. Course maybe Samsung still has no clue as to why.
Just the battery they say.......now some fancy language like "A small number of customers outside of the affected range have also reported an unexpected shutdown" The key word here being 'reported". I wonder how many people arent reporting anything but have the problem. If the 6 is also showing issues then it sounds like more of a software issue.
a few customers outside the small group made over two months......of device that sells over 100 million and about 10 million opening weekend..... gotta love spin doctors.
My 6S among millions of others falls into this category. Ill be getting a replacement soon, though feel for the few others that also suffer from this but don't make our small affected group of which the serials have been made available.
My 6S among millions of others falls into this category. Ill be getting a replacement soon, though feel for the few others that also suffer from this but don't make our small affected group of which the serials have been made available.
Yep, I concur that the iPhone 6 also has battery problems. Oh well, Apple will probably finally acknowledge the problem with the iPhone 6 batteries about this time next year after many people have already traded/sold their 6 for next year's model.
That's atrocious! If apps are messing up the phones then it's Apple's responsibility to vet these apps and remove them from the App Store if they are problematic! And location services are a necessity for many apps to function properly. So they are basically saying your wife should not use the iPhone as an iPhone but perhaps as a chic little fashion accessory.
I've been used to getting good service from my local Apple Store. They recently reopened after a remodel. I hope they are still providing good service, but they can't help but follow what HQ tells them to do, and for now it looks like HQ wants to keep its head buried in the sand just a little bit longer. Though at least they are trying to get some diagnostics going.
I sincerely don't want to snark at Apple. I don't want to criticize Apple. We have been an Apple oriented family for years. It does not make me one bit happy or satisfied to come here day after day and see so much bad news about their products this year. Or to have to experience them myself.
better to shutdown than explode
congratulations for being the first it
that jokes just keeps giving.
I made my appointment and while I am not one to complain about a free repair - my experience thus far has not been great.
1 - Trying to schedule an appointment and find out details of this program were extremely frustrating - The Apple Store I called I could never get through, then Apples robot directed me to Apple Care where I waited on the phone for over an hour before giving up and just trying the online chat.
2 - Once on the online chat I was assured that I would be given my iPhone back and not a refurbished phone, and the repair would be done the same day. The "genius" made an appointment for me since I could not get through to my local store.
3- I went to the Apple Store and they took a look at my phone - determined I was eligible, and I have had terrible communication with the store thus far. The store told me the part would be in over the weekend, it's now Tuesday and I still have not heard from the store. I followed up yesterday and they told me the part would be later that day. Still have not heard anything.
4- Just waiting to see when the part comes in so I can plan my day around this as the store is near where I work.
Hopefully it really does only take a few hours to complete - but thus far my process has been slow and inefficient.
Apple's customer support used to be pretty good - but I can't even call my individual store without being re-routed through Apple Care and getting someone to speak to them for me. It's very frustrating and seems ridiculous that I can't just call up my local store and speak with an employee.
Having several stores within reasonable reach, their service was one of the things that really drew me to Apple. Always used to be able to get an appointment at one of the stores within a few days and they'd simply swap the phone for a refurb rather then forcing you to be without your phone. Given how integrated our phones are to both our work and personal life, that level of service alone ensured we never considered Android/Windows.
In the last year or so its been next to impossible to get a Genius bar appointment within a reasonable time. And it appears they don't do the exchange policy any longer. For the phone in question I highlighted the issue when picking up a 7 and was told they knew of no issues and didn't have the time to check the battery. A couple of months on it turns out they do have an issue and I could only get an appointment at the furthest store from us (seven days later). And when we got there they tell us they haven't got any battery's and can't do a swap :/
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I went to my local Apple Store, about a 30-minute trip, to find out that they didn't have any batteries in stock for the repair. I know this is a relatively new finding, but you'd think they would stock up before they make any comments, press releases, or tell people to start checking if they are eligible.
That's atrocious! If apps are messing up the phones then it's Apple's responsibility to vet these apps and remove them from the App Store if they are problematic! And location services are a necessity for many apps to function properly. So they are basically saying your wife should not use the iPhone as an iPhone but perhaps as a chic little fashion accessory.
I've been used to getting good service from my local Apple Store. They recently reopened after a remodel. I hope they are still providing good service, but they can't help but follow what HQ tells them to do, and for now it looks like HQ wants to keep its head buried in the sand just a little bit longer. Though at least they are trying to get some diagnostics going.
I sincerely don't want to snark at Apple. I don't want to criticize Apple. We have been an Apple oriented family for years. It does not make me one bit happy or satisfied to come here day after day and see so much bad news about their products this year. Or to have to experience them myself.
This particular store has gone down hill in the past 2-3 years under a new manager. Several years back, I had a strong relationship with them as a "premiere business customer" who was responsible for large PO orders for a former client/partner that I brought to the store. They stopped their business services and restructured internally in the past several years. Now it's basically an iOS shop. When you walk in, it's hard to find an actual computer anywhere. No more Mac Pro's in store at all. Only one iMac was in store.
I've been an Apple user for 10+ years and pretty tech savvy. The few times I've had issues as a business customer, they were serious issues that required a full part replacement under Apple Care - failed GPU, failed logic board, failed PSU, etc. The last time I brought a computer with an issue into the store, I knew this wasn't the same place it had been. Honestly, it's only gotten worse. As a fan, I hate to say that. As a product user who relies on their "stuff" for business work, it makes me sad and frustrated. This sort of experience fully explains why people in the business community have started going back to Windows-based machines.
And yes, they're basically telling her she's not using the phone correctly. It was every parody wrapped up into one tech appointment. Worst part was trying to book an appointment for this - online was a 2+ week wait, so we had to show up in store, make the same-day walk-in appointment, then come back later in the day. The store experience was bad, but the customer service was worse.
A few days after issuing a message on its Chinese website regarding the battery shutdown issue plaguing some iPhone 6s users, Apple today added a new message onto the site. The update reiterates on the cause of the issue -- some batteries were exposed to "controlled ambient air" during manufacturing -- while also expanding the scope of the affected range of customers facing the problem.
In the original message, Apple noted that "a small number" of iPhone 6s smartphones made in September and October of 2015 were facing unexpected shutdowns due to their prolonged exposure to controlled ambient air. Now, Apple said that it's discovered a few customers "outside of the affected range" who have also been facing unexpected shutdowns of their iPhone 6s devices.
As it continues to face new issues with the "small number" of affected customers, Apple is preparing an iOS update that it said will introduce an "additional diagnostic capability" so the company can gather information and improve its ability to manage the battery performance levels and untimely shutdowns. The update, presumably iOS 10.2, will be made available sometime next week, and Apple mentioned that if any improvements and solutions are discovered thanks to the diagnostic tool, "they will be delivered in future software updates."
For those who think their iPhone 6s is affected, Apple launched a repair program last month offering free battery replacements for any iPhone 6s manufactured between September and October 2015 which are experiencing shutdowns. There's also a new tool so customers can enter their iPhone's serial number to see if it's eligible for the replacement program.
Article Link: Apple Preparing Diagnostic Tool in New iOS Update as iPhone 6s Battery Issue Expands
