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Apple Preparing Diagnostic Tool in New iOS Update as iPhone 6s Battery Issue Expands
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Am I the only one to think this is "just" a software bug? Nearly everybody I know suffers it... iPhone 6, 6s, SE... Various percentages of shut off from as high as 50% to 5-10%.
In my 6s seems to be camera related, especially when other apps use the camera in embedded mode. Whatsapp, Scanner Pro, iMessage... and all since iOS 10.
Time will tell.
In my 6s seems to be camera related, especially when other apps use the camera in embedded mode. Whatsapp, Scanner Pro, iMessage... and all since iOS 10.
Time will tell.
had an appointment with Apple store to get my phone fixed today, not a happy bunny! let me explain, this problem started on my my phone a year ago, I went into the apple store a year ago only to be told to do a factory reset through iTunes. guess what, never worked. Since then like so many of us we've lived with the problem for a year, knowing that when it gets to about 30% the battery it's going to die if I sneeze on it. In that time we've all been waiting for either a software fix or Apple to finally to do something......... So today expecting to swap my phone for a new/reconditioned phone I get told that they are going to keep my phone for 48hrs and change the battery. Excuse me! I run my own business I can't be without my phone, secondly Apple you sold me a faulty product. the fact it's now out of warranty isn't my fault it's yours. So Apple lets have a re think...... I take my phone in, you check the serial number, you tell me it's one that is affected, you take it away after I've removed the data and bring me out a replacement one. Then and here's the smart thing you take my old phone change the battery and use that for the next customer. Simple.........
I had the problem on a 6S plus also. I took a video of it happening and got them to replace it after they saw the video.
My 6s is eligible for the battery replacement. I have noticed that occasionally the battery seems to drain faster than expected but I don't think it has ever shutdown. However, I don't use my phone heavily so it rarely goes below 50% charged. Should I do the battery replacement or leave well enough alone?
I think thats a fair point. I got a 6 and also have those problems. sometimes very extreme. i'm especially noticing heavy battery drop within snapchat. and i'm just in the camera mode (no filters/lenses, so not that much of computing i guess). ... couple of weeks back it dropped from around 80% to 40% within minutes. then to 31% and suddenly it just turned off at 31% no chance of the iPhone coming back without charger. when i plugged it into my power bank it was right back at 40% ... thats just so weird.
My daughter said my iPhone 5s that I handed down to her when it was about a year and a half old was doing the same thing as yours. We thought initially it was just unreliable because the phone was past a year old and I'd texted heavily on it and told her to hang in there until we could find an SE in stock because she refused to carry around my huge iPhone 6, which I ended up trading for an SE of my own anyway.
I don't know what to think anymore. I traded the iPhone 5s in for her to get her the SE on discount so I no longer have the 5s to examine. I think she's still running iOS 9 on it.
It's not too horrible if someone is on an annual upgrade cycle, but we try to get more life out of some of our phones by passing them along in excellent shape to other family members. It's crazy that some of them seem to now be degrading so badly after a year. My mother in law was using one of the second or third generation iPhones until just last year. I used my iPhone 4 for about three years with no issues. My mother in law is now using a 5s that belonged to my husband. It seems to be doing ok but she keeps it on a charger more often than not, so it's hard to tell.
Apple needs to stop squeezing their suppliers so hard and shop based on quality rather than price. Unless this is somehow an iOS problem. Beats me.
This seems like a new low of them.
Usually it has been a problem to get them to accept to make a recall program, but once that was active, you had no trouble using it, now apparently employees are trained to talk you out of it?
My recent interaction with their phone support (not for this program, just needed help with a rather specific problem concerning iTunes Match) was a big letdown too:
"Just go ahead and try, if something doesn't work (btw: there are no comfortable and reliable Apple suggested ways to test) just apply your backup".
Thanks, could have done that myself! Glad I didn't have to pay the fee for out-of-warranty phone support. (which would be ****ing ironic as I needed support for iTunes Match that I pay for annually anyways)
Oh and unless you have an Apple Store in your city (hint: most people don't enjoy this luxury) your support experience is leaps and bounds worse as well...
Really not feeling too bad about my PC purchase plans for next year. (hint: it's not a Mac!)
Glassed Silver:mac
Thanks, good idea.
It is still under the Apple Care warranty, but it probably wouldn't hurt to have a video as a back up.
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I had to upgrade to an iPhone 7 because my battery was experiencing major problems where it would die at 40% or deplete to 1-4% in an hour and then stay there for 2-3 hours and then die. I had to charge my phone like 4 times a day, and all Apple said was I could pay for a battery replacement.
EDIT: I had the 6
I can relate. I have dealt with Apple Support, and the Apple Stores a lot lately. In the past two years, I have had more problems with my Apple Products than I have had in the previous two decades.
Most of my phone calls have been pretty bad. One example was when the Apple Support representative had no idea how iTunes Match worked.
The Apple Store Genius Bar visits have been even worse because of having to drive to the store. My Late 2012 iMac had obvious Fusion Drive issues, but the Genius hardware tests kept saying the Fusion Drive was fine. So, they wiped my drive only to have the same issues come back a few weeks later, then I had to go back to the Apple store every time.
People can say this type of customer service happens everywhere, which might be true. But my experience with Apple in the past has been so much better than what it is like now.
My wife's iPhone 6 is having this issue, and i even started experiencing these exact same problems on my old iPhone 5S a few months ago. Waiting for my 7 to join the list. Very weird!
I know it sounds like a conspiracy theory, but I think it's a software gimmick to make you buy a new one. My iPhone 5 started to shut down at 20-24 % all of the sudden one month ago, could have been because of those annoying updates that now the iOS spams you all the fracking time.
Edit: I have a two years battery. I've changed the last one because it had bad performance, but never shut down all of the sudden, when I still had a lot of juice.
Edit: I have a two years battery. I've changed the last one because it had bad performance, but never shut down all of the sudden, when I still had a lot of juice.
Not with the top management that focuses only on sales. There are a lot of bad things happening with Apple lately, and that's a fact.
So they are participating in a conspiracy to mess things up to get people to buy more from them? That generally doesn't get people to buy more. Not only that but a conspiracy like that would only cause more issues for them as appears to be the case now. It just doesn't follow. And if the explanation is that it doesn't follow because bad decisions are made, that's a rather circular argument that doesn't really have much to it aside from being circular.
How about increasing the Holiday sales for the yearly profits report? Oh, that is circular again, YoYoYoY... They can fix this after holidays, and we won't even know it.
1. It seems like Apple came up with the answer rather quickly so there's probably a good chance that it was one of those "let's wait and see what happens, no need to waste money unnecessarily" situations for Apple.
2. Apple should use their "it's a trivial issue" PR words more diligently in the future or not at all because one day it could bite them really hard in the rear. Stop saying it's only a few when you already know better or have no clue. Just acknowledge there's an issue and you're investigating how many users are affected with more relevant information to be released in a timely manner as the investigation continues.
And take the hit they are taking for it now, along with people leaving them because of the issues rather than buying new products? It sounds like an interesting conspiracy when only one side of it is considered and the other is completely ignored.
Lots of us.
They are downplaying this problem.
My I phone 6s had the battery replaced 2 weeks ago.
My phone is still not working.
The Touch ID fingerprint has never worked. That should have given me the first clue.
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I was told to erase mine and I refused. That was wrong of them to tell you that. I was told to reset back to factory setting and delete all my pictures which I did do the pictures. I sent each one to my e mail and come to find out I did not have to.
I put in 3 6 hour days at the Apple Store. It's exhausting. No one knows the right thing to do.
If your Touch ID never worked why didn't you return the phone for that problem in the first place?
Went the Apple Store today and had a good experience overall except that they didn't have any spare batteries. The genius (it was one of the technical ones, not the normal ones) just wanted to just replace my phone outright, but couldn't do so due to me being out of warranty.
He revealed a couple of tidbits:
- No Apple Stores in the Bay Area have the spare battery part in stock right now
- They are able to queue up orders. They'll call and email me when they have the battery in stock. I'll just be able to drop my phone in within a particular 5 day window without going through the Genius Bar process
- The store I went to, Valley Fair, has 500 repair orders queued up for this issue
. (It sounded like he meant that one specific store, not the entire Bay Area, but I may have remembered incorrectly).
- The repair will take 3 hours, because they want to charge up the battery and run it down 80% to see if any issues are still occurring
He revealed a couple of tidbits:
- No Apple Stores in the Bay Area have the spare battery part in stock right now
- They are able to queue up orders. They'll call and email me when they have the battery in stock. I'll just be able to drop my phone in within a particular 5 day window without going through the Genius Bar process
- The store I went to, Valley Fair, has 500 repair orders queued up for this issue
. (It sounded like he meant that one specific store, not the entire Bay Area, but I may have remembered incorrectly).- The repair will take 3 hours, because they want to charge up the battery and run it down 80% to see if any issues are still occurring
