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Apple Preparing Diagnostic Tool in New iOS Update as iPhone 6s Battery Issue Expands
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Is Apple joking with this only affects a limited number of iPhone 6s? This issue of a an iPhone shutdown due to no battery power when the battery is over at least 30% dates back to my iPhone 5 and occurred frequently with my iPhone 6. I would go to the Apple store and they would run diagnostic tests and say your battery is within acceptable limits. It's only a matter of time before my iPhone 7 shuts down when the battery is at 42% because my battery is dead only to plug the phone into the charger so that when it starts back up the phone is at 42%. For them to pretend this is an issue only affecting a limited number of iPhone 6s is an embarrassment.
But you haven't noticed your SE shutting off?
I have recently started to notice that after a period of inactivity, I will go to unlock my SE with Touch ID only to find I am required to enter my passcode -- which is only supposed to be required after a restart.
Could the phone be shutting down by itself and powering back on when I'm not using it, due to a similar battery issue? What else could be causing this behavior?
Honestly I've got messed up fingerprints due to being a housewife and landscaper so having to enter the passcode is something I have to do so often anyway that I wouldn't have noticed.
Only my HTC 10 seems able to read my prints consistently well. It has a a sensor similar to the ones in the IPhone 7 and 7plus. I stopped using my SE regularly about a month ago when the HTC 10 came in. Now, when I first got my SE in April, the fingerprint reader worked great for me. I was so pleased and surprised. I lost track of when it stopped working for me, but I'm thinking it was sometime around the iOS 10 update, but I can't swear to it. But it didn't seem to have shut itself off or anything like that.
For what it's worth my S7 Edge cannn't read my prints very well, either. It's rare that it works for me. My 6s Plus was great at first but also became hit or miss after a few months.
I do keep my home buttons cleaned with a cleaning cloth, no detergents or chemicals.
I have this problem on my 6 and it's been like this for AGES. My phone usually shuts off with about 30% battery left. When I go to charge it, the percentage indicator usually jumps back to 40 or 50%. It's one of the most annoying things about this phone and it gets even worse when I'm using battery intensive apps like the camera or video playback (which isn't all the time). I was really hoping my phone would be part of the recall because this can't be right even for a two year old phone.
My iPhone 6s had a serial number that warrants a new battery. Went into the apple store yesterday. They were very polite and very responsive, but they don't have batteries on hand, and said it will take 1 1/2 to 2 weeks to get one shipped to the store.
I sent my iP6s using the Battery Replacement Program process before the serial number check was implemented.
I got the battery replaced without any further questions even though the phone's s/n wasn't in the affected range, which I only found out after the fact.
So Apple knew that more phones than officially announced were affected from the get-go.
I got the battery replaced without any further questions even though the phone's s/n wasn't in the affected range, which I only found out after the fact.
So Apple knew that more phones than officially announced were affected from the get-go.
My husband has had a similar relationship with our Apple Store! And like yours, the relationship has fallen apart drastically.
He handled high volume business orders with Apple for his employer starting almost as soon as Steve Jobs came back and turned Apple around. He is in charge of deciding which devices pretty much all of the employees would get and he went with Apple until about last year, when Apple started hemming and hawing about having enough newly released devices to sell him. He himself needed one of their new laptops for a business trip and they honestly did go out of their way to secure one for him, but it took several weeks. And if I remember correctly, he ended up having to buy and take a Surface of some kind with him on the trip instead. He's since become a convert to MS Surfaces of various kinds for the employees, and for our home use we plan to once again go back to building our own PC's like we did when we were in our 20's.
I'm sure you understand it is one thing for a customer to go to buy an Apple product for home/personal use and find they are back ordered for several weeks, but for a business purchase, this situation is untenable. And absolutely, they're an iOS shop now. My husband is also going through the process of transitioning the employees to Windows based desktop machines as their existing computers age out. We totally empathize with your situation.
We thought at least iOS would be rock solid, as that seemed to be where Apple has turned its focus. But when I decided to experiment with Android this year, my husband followed and loved it and switched and now doesn't even look at iPhones.
I myself won't go that far, yet. I'm wary of getting entrenched in any one system and environment again. At 50, intend to experiment and learn more about tech, not less. I don't want to be the old lady who has to call my grandkids to help me use my phone. My dad and my mother-in-law are in their 80's and growing more tech savvy every year.
My 5s shuts down at 25% battery life. Drops from 100% to 25% in 6 hours, even if I'm not using the phone.
One might say: "It's so old!"
Premium products my ass.
One might say: "It's so old!"
Premium products my ass.
My 6 (not 6S) Plus frequently shuts down with supposedly plenty (15-30%) battery remaining. Is doing anything for other models?
I'm not willing to lose my jailbreak to get the diagnostic tool, however.
I have one of the affected phones. I'm 100% certain of it and I knew it before Apple said there was a problem. How? It would shut off randomly at different battery levels and it just keeps getting worse. At first it might shut down at 32%, then it was 48% and, one lucky morning after running for barely an hour, it shut off at 83%!! When it shuts off you get the "charge me" empty battery, but as soon as you plug it in it will restart and have nearly the same battery as when it shut down. I use my iPhone for navigation and I've put it through 1000+ charge cycles since I bought it and probably accelerated the problem in the process.
The problem didn't start right away. I used my phone for a year before I noticed anything out of the ordinary. It has gotten progressively worse to the point where I have a cable and battery pack in my coat pocket. It's a defibrillator for an iPhone 6s with a bad battery.
This is why those who are suggesting they have the problem because their phone will shut off at 10% or the battery level drops from 20% to 10% suddenly aren't really understanding how severe this problem can be. They may have it but only if it continues to get worse - and Apple may expand the program. Time will tell.
Premium brand.
Not premium product.
Happens in different industries all the time. Audi/BMW are premium brands - yet their car takes way more in maintenance dollars then a Toyota.
Don't forget that the iPhone 6 was sold until two-and-a-half months ago. Mine is 'only' 11-months old and shows that sudden drop from 30 to 40% to single digits in cold weather which then jumps bag to 30+% within seconds after plugging it back in to power. And I would say that things have been worse in October and November compared with the summer, which coincides with me installing iOS 10.
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Battery will degrade over time, that is inevitable. And one of those days a know to the phone could break some internal component that has been weakened over time by more or less forceful knocks.
I am having many of these same issues. My phone shuts down randomly, the battery meter cannot be trusted. It can stay at 1% for hours or die at any other percentage. I have hard reset it. I have erased it and set it up as a new phone. I have taken it to two authorized repair places. First one said my battery was bad but they didn't have any replacements the second place said there was nothing wrong with it and that it could not be fixed and they wouldn't replace the battery. I have a 6s+ which is not part of the recall but my serial number matches the ones from the 6s that are being recalled. Its very frustrating, its the first time i have had this kind of trouble from Apple and I have owned all but one model of iPhone multiple iPads and Macs. Hope this isn't the beginning of a new pattern with them.
The fact that they had to design a special tool for it shows they were lying about it being isolated incidents. There was once a time when Apple could do no wrong. That time has passed.
We have an iPhone 6 and a 6 Plus that had the battery issue. Ended up replacing both batteries, one at $75 the other free under warranty. The one replaced under warranty in the regular iPhone 6 is now experiencing the battery issues again. I actually talked to Apple support over the phone last friday and they have set us up with a repair appointment at the local Apple Store for Thursday to have the battery swapped again free of charge, since it's already been repaired for this issue. The battery seems to operate normally until the charge gets down to about 35% and then the phone just shuts off and acts as if the battery is dead. Often times it seems to drain from fully charged to that 35% unusually fast, but it's hard to say for sure. It's my wife's phone and there's a couple games she plays a lot and they can be a real drain. Sometimes trying to power it on after this shut off will show the empty battery icon. Reconnecting to power it starts charging showing 1~3% battery and then suddenly says it's 40% charged. I'm thinking these batteries in the 6 and 6s have a high failure rate of individual battery cells and no fault tolerance to that effect. Then again, there's one other 6 Plus in our family, which is my phone, and it has worked flawlessly since day one and I've had it over 2 years, since they initially started shipping. It's been the best phone I've ever owned so I figure I'll keep it a while longer.
I agree that it happens, but Apple used to have a premium product. Now they are more of a mediocre product for a premium price. Well maybe Apple is not quite there yet
Also, using Mercedes Benz would a better brand for your example.
The maintenance costs for MB, especially ones made a few years ago are crazy high. Between that and the high failure rate of expensive MB parts caused the resale value of them to drop a lot.