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Apple Pulls iOS 9.3.2 Update for 9.7-Inch iPad Pro After Bricking Complaints

Unfortunately my IPad which isn't an IPad pro is also now in brick mode. I got the message an update was available, and kept hitting, "remind me later." I must have inadvertently hit "update tonight" at some point because last night my IPad updated and I am unable to use it. Tried contacting support but after waiting to chat for 20 m, decided that was a further waste of time. Very disappointed in Apple - they should spend those billions on something other than a new building in Cupertino, like QA...
[doublepost=1463876733][/doublepost]Yes, I'm having problems with my IPad and it's not a pro. IOS updated last night, IPad bricked & no help from Apple...
 
Such issue would just delay my desire to get an iPad Pro, even though Apple Pencil is great enough.
Heck, iPad is just a tad cheaper than Microsoft Surface Pro 4 mid-to-low end configuration.
 
Shirasaki said:
Such issue would just delay my desire to get an iPad Pro, even though Apple Pencil is great enough.
Heck, iPad is just a tad cheaper than Microsoft Surface Pro 4 mid-to-low end configuration.
Click to expand...
A pulled update wouldn't affect a newly purchased iPad though.
 
9.3.2 is working fine on my 5S ;):D I know my phone and an iPad are not really comparable, but it's nice that my 2+ year old phone can run this with no issues over newer and better tablets
 
C DM said:
So you checked for updates and it showed you one was available and you decided to download and install it?
Click to expand...
Yes. I had seen this article and noting that the update was available figured the issue had been resolved. Hence, I do believe that this article is misleading - the update IS available for download despite being reported as unavailable.
 
C DM said:
As in the update for the smaller iPad Pro? And one that wasn't previously downloaded already?
Click to expand...
I too am an unhappy camper...I have a 9.7 in. iPad Pro, did not download 9.3.2, and I am still getting bugged to download it. I cannot afford a bricked iPad...how do I stop the constant nagging?!
 
martimer said:
[doublepost=1463857288][/doublepost]I am unhappy to report that this article is a bit misleading. The update to 9.3.2 is still available today. I know this because my iPad just "updated" and is now in the "attempting to restore" process right now. So far no activity, I have a brick.

Thanks, Apple, I m now going to start the replacement process.
Click to expand...

The MR article is not misleading and the update is no longer available for the iPad Pro 9.7"
I don't know what happened to you (are you actually using a 9.7" IPP?) but as from your later admission your iPad didn't "Brick" so all in all your post above was a complete over-reaction.
In terms of posts being misleading, I think yours fits the bill perfectly.
 
MacRumors said:



Amid a growing number of complaints over iOS 9.3.2 bricking some 9.7-inch iPad Pro models, Apple yesterday pulled the iOS 9.3.2 update. 9.7-inch iPad Pro users who have not installed iOS 9.3.2 no longer see the update, with iOS 9.3.1 now listed as the most current version of iOS 9 available for download.

Shortly after iOS 9.3.2 was released, MacRumors began receiving reports that the update was causing an "Error 56" message on some 9.7-inch iPad Pro devices. Not all iPad Pro users were affected, but those who were saw their devices rendered unusable. The error message instructed users to plug their devices into iTunes to restore, but restoring did not fix the problem, leaving the iPad Pros bricked.

brickedipad.jpg

An iPad Pro bricked after installing iOS 9.3.2. Image via Twitter.​

Since then, MacRumors has heard several reports suggesting Apple is replacing iPad Pros bricked by the update, with no other simpler fix readily available. Users who are affected should contact Apple Support for assistance.

Apple has said it is looking into the issue, but did not offer details on what was causing the problem. The iOS 9.3.2 update will remain unavailable on the iPad Pro until a fix is found.

Update: Apple told iMore it is working on a fix and plans to issue an update soon.

Article Link: Apple Pulls iOS 9.3.2 Update for 9.7-Inch iPad Pro After Bricking Complaints
Click to expand...

"Apple is working on a fix" - this may be true but when I logged this on Friday with Apple Support they immediately booked me an appointment at my local Apple Store. Looks like it can't be fixed remotely so they're either going to repair in-house or swap my iPad Pro for another one. Luckily it's only 2 months old so there should be no arguments over warranty, etc.
My advice is to get an appointment booked asap as they seem to be going fast.
 
imlynxy said:
Thank you very much for the info! The only thing there is still number 1 on the setting icon. I hope Apple fix it sooner than later.

Shame on Apple!!! Last time I couldn't call after the update, before my phone was in upgrade loop.
Click to expand...
Thank you, thank you Apple genius!! The daily prompt was driving me crazy.
 
Johnny_T said:
"Apple is working on a fix" - this may be true but when I logged this on Friday with Apple Support they immediately booked me an appointment at my local Apple Store. Looks like it can't be fixed remotely so they're either going to repair in-house or swap my iPad Pro for another one. Luckily it's only 2 months old so there should be no arguments over warranty, etc.
My advice is to get an appointment booked asap as they seem to be going fast.
Click to expand...
Sounds like they wanted to help in some way while the fix is still being worked on.
 
Wando64 said:
The MR article is not misleading and the update is no longer available for the iPad Pro 9.7"
I don't know what happened to you (are you actually using a 9.7" IPP?) but as from your later admission your iPad didn't "Brick" so all in all your post above was a complete over-reaction.
In terms of posts being misleading, I think yours fits the bill perfectly.
Click to expand...
Plugged my IPP9.7 into my mac tonight and iTunes is telling me there is an update 9.3.2 available for it (asking me if i wanted to download and install or just download, or cancel). I quit and restarted iTunes (i figure to make it re-check with Apple for the update) and it tells me the same, that the update is available.

Checking on the iPad itself, disconnected from iTunes, it says 9.3.1 is the latest.
So the issue is only with incremental over-the-air delta updates? Or have they forgotten to pull the full size update that is installed via iTunes?
 
I never knew how far some forums will go to take rumors on, particularly this one on Apple's discussion own one.. They don't even believe this was pulled. From now on, i trust MR all the way. :D
 
So, what do you think guys? Will Apple release some hotfix today on monday or i'll have to wait until 12-14 of June for 9.3.3 with my bricked 6s. :'(

Im really very mad about being unable to use my phone from the day of 9.3.2 release, never thought that the most valuable company in the world can't hire some good program engineers to make crazy **** like killing a phone/ipad with update never happen.
 
Whintort said:
So, what do you think guys? Will Apple release some hotfix today on monday or i'll have to wait until 12-14 of June for 9.3.3 with my bricked 6s. :'(

Im really very mad about being unable to use my phone from the day of 9.3.2 release, never thought that the most valuable company in the world can't hire some good program engineers to make crazy **** like killing a phone/ipad with update never happen.
Click to expand...
Did you try this?: https://support.apple.com/en-us/HT201444
[doublepost=1464008519][/doublepost]
judytson said:
Unfortunately my IPad which isn't an IPad pro is also now in brick mode. I got the message an update was available, and kept hitting, "remind me later." I must have inadvertently hit "update tonight" at some point because last night my IPad updated and I am unable to use it. Tried contacting support but after waiting to chat for 20 m, decided that was a further waste of time. Very disappointed in Apple - they should spend those billions on something other than a new building in Cupertino, like QA...
[doublepost=1463876733][/doublepost]Yes, I'm having problems with my IPad and it's not a pro. IOS updated last night, IPad bricked & no help from Apple...
Click to expand...
Do you have the specific error code(s) that show up?
 
Whintort said:
So, what do you think guys? Will Apple release some hotfix today on monday or i'll have to wait until 12-14 of June for 9.3.3 with my bricked 6s. :'(

Im really very mad about being unable to use my phone from the day of 9.3.2 release, never thought that the most valuable company in the world can't hire some good program engineers to make crazy **** like killing a phone/ipad with update never happen.
Click to expand...
The update wasn't pulled due to an issue with iPhones though.
 
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