My condolences...It must be very difficult going thru life knowing how things should work and yet nothing seems to work that way. Of course it's not you who might be seeing or doing things wrong, or expecting too much...Hmmm
It's hard to see how I could be using iTunes incorrectly. Half the features simply don't work in iTunes 11. Expecting too much? If expecting it to simply work correctly is expecting too much that I don't hold out much hope for the future of Apple software. The current version of iTunes is a train wreck. Pure and simple. I've spent a lot of money downloading films and tv shows and audiobooks. I think that at least qualifies me to express an opinion. You might be happy with crap software but I'm not. We obviously have different standards.