Personally I let them set up the original modem to a computer, bought a new modem, called them up, they reset and new modem worked. Then I added my apple wireless network. None of those other things mattered at that point.
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Apple Releases Firmware Update 7.6.7 and 7.7.7 for AirPort Base Stations
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Enter your device serial number in this page and get the info on it:
http://www.everymac.com/ultimate-mac-lookup/
I updated recently and tried IPV6-test (thanks for the link). Initially, it said no IPV6, so I changed from automatic to Tunnel and the site showed successful IPV6. But, general internet connectivity seemed to be dead (despite the successful access of IPV6-test). I had to revert IPV6 to automatic (which again reports no connection at the site).
My (meager) understanding from other discussions is that Tunnel mode is a backward-compatible mode that is being phased out in modern implementations. Your experience is the only one that has indicated IPV-6 signs of life for me - brief as it was.
Thanks for the brief flash of progress. Some day....
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Hmm updated my Airport Express the other day. I think it's circa 2012. No longer is showing up in my Airport Utility (I use it to run my home security system, so that's down for now) - am I reading correctly that for some routers, bridge mode is broken? I use it to extend a 2013 Airport Extreme, which is also not showing up but seems to be doing its job. The Extreme is plugged directly into my Xfinity X1 router.
Airplay also stopped working. Any suggestions? I've rebooted, power cycled, etc the routers and modem.
Airplay also stopped working. Any suggestions? I've rebooted, power cycled, etc the routers and modem.
You might have to do a reset (will keep existing firmware) and reconfigure your network.
Just ran through and updated my network in about 45 minutes. I did it sequentially, starting with the AEXPs and finished with the tower. Everything seems to be working ok. I have been having a LOT of trouble with my network ever since I had to replace one of my earlier generation Airport Extremes with a Tower. Tons of instability in my network. So much so that I reset each and every device to default settings and re-built my network from scratch (I live in an ICF home with concrete walls/floors, in-floor heating tubes, no ethernet cabling, and Apple TVs in three different locations so my wireless coverage is complex to say the least). It worked great with the old Airport Extreme but it fried itself. The Tower has resulted in a need to reboot Airport Extremes, Expresses, and the Apple TVs multiple times a week. I'm hoping this will help address that. The update itself was easy peasy.
Mudroom is a necessary evil where I live. It's also where I have the amplifier to run my outdoor speakers.
Just updated my 2TB Time Capsule from my MacBook Air (still running 10.8.5) without issue. Earlier today I tried the update several times and it said the firmware download failed after a few seconds. But tonight it downloaded it fine.
Everything seems fine now, I have been happy with mine though since getting it two years ago. The only issue I sometimes see is if I take my MacBook Air outside on the porch while it's running, sometimes it loses connectivity, even though it shows a full wifi signal. But if I put the MBA to sleep, then take it out to the porch, it reconnects immediately on wakeup. I wondered if this had something to do with the "beam shaping" not realizing the MBA had moved to a new location? Not a big deal, it's an intermittent problem that is easily fixed by toggling wifi.
Everything seems fine now, I have been happy with mine though since getting it two years ago. The only issue I sometimes see is if I take my MacBook Air outside on the porch while it's running, sometimes it loses connectivity, even though it shows a full wifi signal. But if I put the MBA to sleep, then take it out to the porch, it reconnects immediately on wakeup. I wondered if this had something to do with the "beam shaping" not realizing the MBA had moved to a new location? Not a big deal, it's an intermittent problem that is easily fixed by toggling wifi.
The Genius' at the Apple Store are not the same at the AppleCare advisors you contact on the phone.
They're pretty much the same. Most of the time you'll be dealing with a Tier 1 rep over the phone, the only difference between them and a Genius is they can only help you as far as their knowledge/training allows them to. They don't always have the hardware to troubleshoot and aren't able to diagnose anything so in this regard, a Genius has an upper leg on Apple phone support. You'll rarely have the opportunity to speak to a Tier 2 rep. The only time you do is if there is a known problem and they can walk you through it and it's not your typical restart-to-fix nonsense.
(Former AppleCare Technical Support rep)
No. They are VASTLY different. Genius' will not have nearly the knowledge of an AppleCare advisor. AppleCare has different departments with Advisors trained and experienced with specific groups of products. Also, you cannot test your internet connection from an Apple Retail Store. It's beyond easy to setup a network and make sure the network works, but you can't verify that it will work when plugged into your modem at home. A Genius Bar appointment for an AirPort device is only good for possible hardware issues.
And if you were asking for SNMonitoringP then I might support your request, but SNManagementP is largely used for fiddling.
Whatever, I can't even view any logs on my Airport Extreme. I don't know what channels it is using, I don't know if it is channel hopping all the time! I don't know if it is dropping connections because of interference! I can't check signal strength!
When this one goes, it won't be replaced with another Apple networking device. I don't want toys in my network.
Again, as a former AppleCare advisor or rep, they're not that different. I was responsible for portables but instead of transferring to the correct department (iTunes, Wireless, iCloud, etc.) I handles those issues as well because all troubleshooting runs through OS X which you're trained on and with. Unless there was a fundamental flaw in hardware or software, you would rarely, if ever speak with higher tiered reps.
Using your internet example, that was an extremely common issue. You're absolutely right, you can't completely verify because testing at the Apple Store and getting it to work there doesn't mean it will work when you get home. All AppleCare will ask you to do is upgrade firmware, do a reset, verify login information add call ISP to help configure.
You should get Sonos.. Airplay and never worked. No matter how patient you are and what you try. If Apple didn't fix it YEARS ago, then forget about it. It ain't going to happen. Sonos is a dream.
You're confusing the differences between channel width and number of spatial streams. One should have nothing to do with the other. You can utilize 80MHz channels even with 1x1 spatial streams. You'll just connect at a lower link rate. Increasing channel width and increasing the number of spatial streams will both increase link rates independently of each other.
Please see the table linked here for more info.
http://www.cisco.com/c/en/us/produc...et-3600-series/white_paper_c11-713103.html#t2
Just ordered a Sonos Connect and can't wait to implement it and retire the AirPort Express in my stereo system.
Would it be more accurate then to say, "You'll want to keep any other devices that use less than 80 mhz bandwidth off that channel. So, no iPhones, iPads, or Apple TVs (or non-80 MHz bandwidth Macs)..."?
Because my understanding is that the router will drop the bandwidth to match the narrowest bandwidth of any client. No? My Mac connection speed certainly increased when I stopped using low bandwidth devices on the same channel.
Keyword: Former. Also, sounds like you weren't doing your job right if you weren't getting people to the right department. CPU and iOS are different from AirPort Products. AppleCare has a department specifically for the AirPort products. If that wasn't your department, then you were just doing your job poorly by trying to keep those calls that you don't support.
And what does it matter how often you speak with Tier 2? If you were doing your job right, you should very rarely be in contact with them.
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I don't doubt you saw an increase in speed. I'm just not sure the increase is for the reasons you cited. The increase in speed is more likely because you had one radio dedicated to your Mac, so you didn't have to share that radio's bandwidth and time with other clients. Wireless bandwidth is a shared resource. The more clients connected to a radio and the more they are using data the less bandwidth available per client -- even if all the clients are 3x3, 80MHz, etc. The wireless radio only talks to one client at a time, so that naturally creates a slowdown directly related to the number of clients that are using that radio, as the radio alternates transmitting data to each client one at a time.