While carriers have an incentive to offer e-sim, they have no incentive to do it well. I have posted this a couple of times but it’s worth noting that in Australia, for Optus (and possibly others) one must visit a store in-person during business hours to provision an e-sim, which also comes on a piece of cardboard and depends on physical stock. It is absolutely absurd and orders of magnitude less convenient than a physical sim. But there is zero incentive for them to improve the process. As long as they offer e-sim, that’s enough. No one is going to swap telcos because of a more convenient e-sim process. Instead, thousands of users per day have to simply accept that when they require a replacement e-sim it’s going to be a massive ordeal and they are going to be without service for days.
I also travel a lot to the UK. I think Three has just brought out e-sim, but I’m not confident they’re going to have a good self-service process either. To log into your Three account, you must receive an SMS OTP (no option for TOTP or hardware authentication). So if they end up offering self-service, it will only be possible to provision a new e-sim if your current phone is working and able to receive SMS. Just like Optus, a broken phone will require a physical in-store visit. Good luck if this happens overseas!
I’m glad the iPhone 14 in Australia and UK will still have a physical sim slot, but its days are obviously numbered, and that is a day I wholeheartedly dread.
I also travel a lot to the UK. I think Three has just brought out e-sim, but I’m not confident they’re going to have a good self-service process either. To log into your Three account, you must receive an SMS OTP (no option for TOTP or hardware authentication). So if they end up offering self-service, it will only be possible to provision a new e-sim if your current phone is working and able to receive SMS. Just like Optus, a broken phone will require a physical in-store visit. Good luck if this happens overseas!
I’m glad the iPhone 14 in Australia and UK will still have a physical sim slot, but its days are obviously numbered, and that is a day I wholeheartedly dread.