Of course any manufacturer is going to try and push back at first, as they are in the business of making money. They are not going to want to give handouts or free repairs until it is proven they are at fault in their design of their product.
I agree and fully understand that Apple is a business trying hard to turn a profit.
It's the attitude that has changed across the board.
For many years, Apple took time to listen and not challenge the customers/end users when taking products in for repair. (Within reason of course) - May be where I was trained and conditioned by Apple to wear rose colored glasses.
This was the beauty and piece of mind when purchasing an Apple Computer. I knew if I had a valid complaint or issue, more times than not it would be corrected with little resistance.
The iPhone changed everything for Apple and how they treat their OSX consumers. As a trillion dollar company, they have no reason to treat their customers as they did once upon a time.
Everything is now treated as disposable or full replacement by design. (Logic board, screen or whole unit) I'm sure this has something to do with their stance now.
I'm not here challenging anything you stated.
This is more of a reminiscing and mourning/grieving post than anything else.
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Also, I kindly disagree that the only reason people switched to Mac was because of quick service, customer service and good support. In fact it was the opposite. It was the fact that their equipment “just worked” and there was no need for large groups of people had to contact customer support. Also many people switched because of the ecosystem that Apple built of all their devices, as well as the security of their privacy using a Mac (no hacks or viruses).]
All of the points you bring up are valid.
Although, I will have to humbly disagree on the point below.
"I kindly disagree that the only reason people switched to Mac was because of quick service, customer service and good support."
When Mac/OSX actually started gaining traction/interest (2005 Intel Transition), these points were heavily part of the switching decision process.
Long term Windows users were just coming away from the fiasco that was Windows ME and Vista. Microsoft had zero presence in retail and or consumer care. Users were tired of buying a brown box and not having anything to grasp onto when the computer went down except the dodgy OEM's and retailers.
Switching was very scary for most. Apple killed their user base with kindness and respect when walking through their doors. This instilled confidence in the customer. In turn, their customer gave Apple their trust, loyalty and great word of mouth.
I can't be the only one here that remembers these days. Yes, the past is the past. Noted.
The Apple Store is not a fun place to visit or kill time in like it once was. I cringe on having to visit the store due to is 100+ occupancy rate at any given time.
These are things that old timers like me need to get past.
This last lines for me, but I feel I need to write it out in black and white.
It's over, get past it and it will never be the same again.
