Absolutely. If someone brings the car with low oil level to a dealership and they recommend him to replace the car, it's a fraud. Same with iPhones which Apple prefers to replace (at the customer expense) rather than fix.FRAUD!?
I sell cars and they do the same thing as car sales people do. They see you looking at a product, then ask you questions about your intentions with the product then they show you why you should own said product. Nothing is pressure, unless you feel pressure on your own. If you do and buy that is YOUR FAULT not the sales person's. Maybe they are just that good at their job? Very probably the reason.
That's because there is no value in a USED handbag from LV. They only sell new ones. Walk into an LV or Gucci store and you'll see pressure. Their products for a handbad is way more than Apple is charging for a computer.
HAHA! Then you'll be in the same situation! Something goes wrong with your Android then where will you go for repair? Back to the carrier and buying a NEW phone. Same circle. People just don't want to see it. At least Apple provides a support environment. Where are Samsung stores? If you have something wrong the carrier has to try to perform a repair or order you a NEW phone that costs you money.
There are many Samsung Stores around Europe, so I'm certain there are even more in USA as they are the direct Apple competitor, where do you think you are supposed to go for repair?, you also forgot that Android isn't Samsung. There are better Android options than an iPhone and they are cheaper too, for half the price of an iPhone, he can get a cheaper and better Android phone like an One Plus and in two years when the warranty goes out he still have half of the price of the iPhone to buy another one.
Unless we are talking about throttling iPhones performance and they appear aged and consumers feel like they better get a new one. But that is not a theory anymore either.
Well I guess this explains why the “Genius” was trying to sell me a new phone late last year when I was trying to get a battery replacement (for free...long story but they did eventually do it). Apparently newer iPhones are made of “better materials” than the SE. Whatever you say, “Genius” ♂️
Last month, Apple lowered its revenue guidance for the first quarter of its 2019 fiscal year by up to $9 billion due to fewer iPhone upgrades than it anticipated, primarily due to economic weakness in the Greater China region.
A few months prior to the announcement, Apple began heavily promoting iPhone XR and iPhone XS trade-ins with a limited time promotion, prominent banner on its website, emails to older iPhone users, store signage, App Store editorials, and other uncharacteristically aggressive tactics aimed at boosting sales.
Bloomberg's Mark Gurman previously reported that Apple reassigned some of its marketing staff to focus on bolstering sales of its latest iPhone lineup in late October, around the time the iPhone XR launched. The report cited an unnamed source who described the efforts as a "fire drill."
In a report this week about Deirdre O'Brien succeeding Angela Ahrendts as Apple's retail chief, Gurman elaborated a bit more on Apple's tactics to promote its latest iPhones, claiming that the company advised its technicians to "push iPhone upgrades to consumers with out-of-warranty devices."
Senior retail staff were also tasked with making sure other employees were suggesting upgrades, according to Gurman:We presume this refers to Genius Bar technicians at Apple Stores, but there is also a network of Apple Authorized Service Providers, some of which double as authorized resellers that offer the latest Apple products for sale.
It's unclear if the tactics had any influence on Ahrendts stepping down from her position. Unlike her short-lived predecessor John Browett, who reportedly pushed Apple retail employees to aggressively upsell products, Ahrendts focused on the experience with free Today at Apple creativity sessions and more.
Last month, Apple CEO Tim Cook admitted that "customers are holding on to their older iPhones a bit longer than in the past." In a letter to shareholders, Cook said Apple is undertaking and accelerating initiatives to improve its results, such as making it simple to trade in a phone at its stores.
Apple's reported efforts to push iPhone upgrades creates an interesting juxtaposition. On one hand, the company's environmental chief Lisa Jackson recently said customers using its devices longer "is the best thing for the planet," and on the other hand it is more aggressively encouraging customers to buy a new iPhone.
Skip to 1:23:51 mark for Lisa Jackson's comments
Whether the tactics are effective will be harder to gauge going forward, as Apple no longer discloses unit sales in its quarterly earnings report. Apple forecasted revenue between $55 billion and $59 billion in the current quarter, which would be down from $61.1 billion in the year-ago quarter.
Article Link: Apple Reportedly Advised Technicians to Push iPhone Upgrades to Customers With Out-of-Warranty Devices
Amen
Costs more, does less
I agree. People today are too pussified and want to blame anyone for their mistakes.
Warranty will be out in 1 year. Plus where do people get the idea they are paying full price for a phone? Most phones are in the same or similar price range these days. I pay monthly for my phone and when I trade it in, I've only paid for 50% of the cost of the device (interest free) and get the newest. I do not mind that situation and do not feel ripped off. I have never seen a Samsung store or Android store here in the US. Doesn't matter if they exist in Europe, we are discussing this in the US. So if your phone does break, you don't really have a recourse except to have the carrier replace it with a refurbished unit but only if you have insurance.
