Even if this is true (I have my doubts) the rumor refers to out of warranty phones.
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Apple Reportedly Advised Technicians to Push iPhone Upgrades to Customers With Out-of-Warranty Devices
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Even if this is true (I have my doubts) the rumor refers to out of warranty phones.
Wow, you’re really passionate about this, huh? It’s common practice in literally every industry known to man. This isn’t news, it’s commonplace. No reason to get worked up.
You're defending bad salesmanship and I'm calling it out as disingenuous. We don't have to ever agree.
If the value of my car is only 2x or 1x more than the repair cost, I would hope a good mechanic/technician would advise that maybe I just get a new car. Many good mechanics, even those that don't work at a dealership, will do just that.
We're also talking about a consumer device that can be had for $20/month interest free and a CAR here.
Oh and we're talking about free will here also, not a forced sale situation.
Customer: “Hi, my iPhone 6 is slow and the battery life is short, can you fix it?”
Genius: “Sure, 256gb or 512gb? That’ll be $1,449”
Genius: “Sure, 256gb or 512gb? That’ll be $1,449”
You heard it here first! Bad salesmanship is providing the customer options that might make sense for them in a free commerce environment and trying to make a sale!
Argumentative much? It’s actually good salesmanship. They’re doing their job. Learn how the world works, buddy.
We're not talking about a junker that's only worth a couple of thousand of dollars. I think you're bending over backwards to justify the point. On topic, we have a 1,000 dollar phone that apple is now telling people not to spend a couple of hundred but another grand. All done because iPhone sales are not increasing like they used too. There is a point where a potential repair could run close to the cost of a new phone, but the gist of the article is not stating that but rather there is a move to have technicians push for sales instead of repairs.
Those rushing to 's defense....
It's one thing for a tech to suggest buying a new iPhone because the repair cost will be high (which is why the repair costs are so high) yet it's another issue entirely if the techs were stating that a repair wasn't feasable or worthwhile, when in fact it might have been.
It's one thing to promote a product, but another to deceive a customer.
We'll never know how many customers got hoodwinked. It's a sure bet it wasn't only one.
It's one thing for a tech to suggest buying a new iPhone because the repair cost will be high (which is why the repair costs are so high) yet it's another issue entirely if the techs were stating that a repair wasn't feasable or worthwhile, when in fact it might have been.
It's one thing to promote a product, but another to deceive a customer.
We'll never know how many customers got hoodwinked. It's a sure bet it wasn't only one.
I don’t mind them pushing new iphone sales, but I had an experience that left a very bad taste in my mouth at an apple store in which they tried to get me to buy a new iphone. It was several years ago (so maybe things have changed), but I went in with a 3 year old iphone (bought brand new) that had been bricked by an iOS update. First, the worker accused me of jailbreaking my iphone which caused the brick. Never jailbroke it, don’t even know how, and I told him so. He didn’t seem to believe me. Then the worker said, “We aren’t able to repair this unfortunately, but what I can do for you is upgrade you to a new iphone.”
Me: “... So you’re telling me to buy a new iPhone.”
Worker: “Yes we can get you a new iPhone.”
I was already upset that a 3 year old iphone that I took great care of was bricked by an update that Apple pushed me to do. But then trying to sound like you’re doing me a favor by selling me a new iphone? Really? As if I didn’t already realize I could buy a new iphone? I could tell that this was a rehearsed response that he was instructed to say. How cold and/or disconnected does Apple management have to be to think that this is anything but an insulting response with its patronizing condescension. Needless to say, I left with only my broken iPhone and temper flared.
Again, I don’t mind them pushing iPhone sales, but don’t be insulting about it.
Me: “... So you’re telling me to buy a new iPhone.”
Worker: “Yes we can get you a new iPhone.”
I was already upset that a 3 year old iphone that I took great care of was bricked by an update that Apple pushed me to do. But then trying to sound like you’re doing me a favor by selling me a new iphone? Really? As if I didn’t already realize I could buy a new iphone? I could tell that this was a rehearsed response that he was instructed to say. How cold and/or disconnected does Apple management have to be to think that this is anything but an insulting response with its patronizing condescension. Needless to say, I left with only my broken iPhone and temper flared.
Again, I don’t mind them pushing iPhone sales, but don’t be insulting about it.
I don't think Apple is TELLING anyone to do anything. They are putting the option front and center. People can or can not do it. Apple doesn't have some kind of moral responsibility to make people's financial decisions for them. They exist to sell products. Surely any consumer will say "how much will the repair be? how much will a new phone be?" and do their own value analysis throwing the age of their old phone into the mix. It is just so weird to me that people think this is some kind of immoral business practice. I'm about as liberal of a person as there is, but even I understand how capitalism and consumerism works. I might not agree with all of it all the time, but Apple is doing nothing wrong here (just trying to move more phones non-deceptively) and people need to take responsibility for their own purchase decisions.
I think it's been been pointed out to you already but the article doesn't suggest the out of warranty phones needed repairing, the implication is that the staff pushed replacing phones that did not need repair or replace. You might think that's standard practice but a significant portion of apple customers will find it disappointing, hence it might be news.
Apple sells iPhones. Apple makes news because it tries new tactics to sell iPhones. Must be a very slow news day.
"Technicians were told to push iPhone upgrades to consumers with out-of-warranty devices."
Riddle me this. Why would a technician be encountering an out-of-warranty device if not in a repair situation?
They weren't just walking up to customers in the store and saying "EWWWWW You're using a 7+!? You have to upgrade! We will not let you leave until you upgrade!"
The nice thing about the Apple store experience is/was the lack of the staff putting pressure on you to make a purchase. You could feel they were genuinely there to help inform you about a product and make a decision, not to just try to convince you to buy. Hope this doesn't change.
i think you are right.
most likely that all sales of SE/6/6s/7/X will be totally ended, and, iOS 13 will not be able to be applied to those models.
most likely heavy discounts on Xs and even the Xr.
hopefully rumors of a new dimensionally smaller device (replacement for the SE, and/or at least a return to a 4.7" display) come true.
i don't think there is anything wrong with apple store personnel resorting to overt selling encouragement. nothing wrong about that at all.
but, it is a different kind of technique than what apple has used in the past.
seeing trade-in pricing bargain type of ad hype on the apple japan home page was a mind turning event.
what i do find problematical is the Today at Apple / apple store as a community hub type of approach, coupled with hard sell techniques.
Before their stuff was so good it sold itself. Now they have to try and that hurts the luxury appeal of the brand. Apple thinks of themselves like high end fashion etc
Something you won't find in these places is bring in your old handbag for a discount on a new one.
It’s a flawed ideology too, technically minded people generally are NOT salesman minded people. They are out under pressure to sell but don’t always feel comfortable doing it, they’d rather be fixing things using their hands and minds, because that’s what they like doing.
Apart from that this story is meh, more just further evidence of Apple’s sliding sales numbers. Reduce the price and it’ll help..
Will be interesting to see what happens to Apple retail now that women has left, can’t remember her name. Although personally I like the store layouts and image.
"Hey, you interested in the XS?" "Just thought I'd take a look" "OK, what do you have now"? "A 7 plus, Applecare just ran out"
That's how? I think if the phones needed repair the Bloomberg article would have made that specific.
You’re right, they don’t. And the reason is, because a lot of consumers don’t understand all the technical specifications as it is. They only buy smart phones based off of exactly how Apple markets it, witch is, the color, face ID, features like the camera, etc. Consumers in the end, they just want to have a phone to use it exactly as they have always have with their past smart phones, they don’t stare at ‘Spec charts’ like tech users do.
