Did I read that right? You get back $300 on top of a fully refund?? What!?!?!?![]()
No, try again.
Did I read that right? You get back $300 on top of a fully refund?? What!?!?!?![]()
You get a 100% refund if you send it back.
You get 15% of your money back if you keep the iMac.
This does not mean you are entitled to a 115% return refund.
1st experience
Mac Pro 2008 (cost me ~ £2800) Had two duds in a row so they gave me £200 pounds in cash and £600 in apple products (if i remember correctly)
Original spend £2800
Total after apple gesture £2000
Percentage discount: 28%
2nd experience
Macbook 2009 (cost me ~ £750) Had a dud machine so sent it back, but apple lost it and it took 4 weeks for them to return my money. They gave me £150
Original spend £750
Total after gesture £600
Effective percentage discount: 20%
Take that Microsoft and Dell.
Dell; You need to call Microsoft is a softwore problem,
Microsoft: you need to call dell is Hardware problem
Thats why I love Mac
I'm enjoying how this has been taken completely out of proportion.
Yes a small minority of units have been affected.
Yes it's infuriating.
Yes Apple have issued firmware updates to try and help (we're talking issues which were first reported about 10 weeks ago, and now firmware updates are out there)
Yes Apple are now offering cash refunds.
What else do they have to do?
I know lot of (and I mean A LOT) of people with the 27" i5 and i7s, and not a single person who has had an issue.
Take that Microsoft and Dell.
Dell; You need to call Microsoft is a softwore problem,
Microsoft: you need to call dell is Hardware problem
Thats why I love Mac
Anyway, whenever you are dealing with customer service, just escalate as high as you can and never take a no for an answer.
student_trap said:
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 1.6; en-us; Archos5 Build/Donut) AppleWebKit/528.5+ (KHTML, like Gecko) Version/3.1.2 Mobile Safari/525.20.1)
Very interesting indeed! It seems that the page is getting hammered as it won't load for me. Can anyo quote the article here if they can get it to load?![]()
Gizmodo said:In this week's iMac update, we talk to an Apple Authorized Service Provider/Reseller from the UK. And what does he tell us? Apple is so short on 27-inch displays that they're paying customers 15% to simply return faulty iMacs.
Can You Safely Buy a New iMac Yet?
Nope.
Why?
The yellow screens have yet to be fixed. The flickering screens have just been addressed with a second firmware update, but we can't tell whether or not this update fixed the problem. (Write submissions@gizmodo.com to let us know your experience).
What's Being Done?
27-inch iMacs are still being delayed in what is allegedly a complete halting of their assembly line, though Apple has denied it. The three-week delay of last week has been shifted to a two-week delay (but such is to be expected, as we're a week later in whatever fix Apple appears to be working on). Of course, if Apple's screen issues are in any way related to believed supplier LG's production methods, these delays might not help. LG-sourced Dell displays are having color issues, too.
What's With the Apple Payouts??
A UK-based Apple Authorized Service Provider/Reseller shared some interesting information with me. First, the UK appears to be totally out of 27-inch panels to repair iMacs (which makes sense if Apple's assembly lines are halted). Here's what he said, after sharing inventory lists with me:
(click for pop-out)
The short of it is that apple doesn't have any 27" LCDs in Europe and there is a backlog of 230 machines that are waiting on this part, with no eta on shipping. So to keep customers happy(ish) they're paying them. That's right apple is now (quietly) offering people a full refund and 15% of the price extra, and they are arranging a free pick up of your machine. I'm not 100% if this is the case in the US, but it's happening over here in the UK.
As far as i know it's both Apple stores and 3rd party retailers, but the refund itself comes from Apple not the 3rd party retailer. We've had two customer that have both gotten there machines' refunded plus the 15%.
In real numbers, that's an apology of $300 or more on Apple's part.
Quote of the Week
"The 27-inch iMac has been a huge hit with customers and we are working to increase supply to meet up with strong demand."
- Apple spokesperson
How Can you Test Your Machine?
A flickering screen will be immediately obvious. As for issues where the bottom half of the screen looks a bit yellow, you can confirm those suspicions here.
Sadly, China is to blame as well. Too much manufacturing being handled over there for too many things. The quality is horrible. So much tainted everything comes from there. not just CPU parts, but food supply, toys, etc.
I know, but its apple's fault. they have the quality control. Not chinia. Someone said it was China's fault for the thermal paste overload on the MBPs. If it was China's (Foxconn) fault, then why doesn't my Latitude D620 have a **** load of paste on it? Both are made by foxconn. We pay grands of money. Apple should use it for quality control, not Steve better life.
While I do get what you're saying, that's a bit insensitive don't ya think?
No, try again.![]()
Look at what XBOX360 owners get for their troubles. 1 month "XBOX Live" access and someone's old 2nd hand refurbished XBOX360.
Apple are being quite generous here IMO.
The xbox 300 costs 300 dollars. A 27 iMac costs 2000 dollars more.
Same here - Apple hase replaced 3 macbook keyboards due to the edge cracking where the cover touches the keyboard - all for frree and long out of warranty for 2 units.
Their customer service is miles ahead of anyone else.
I'm enjoying how this has been taken completely out of proportion.
Yes a small minority of units have been affected.
Yes it's infuriating.
Yes Apple have issued firmware updates to try and help (we're talking issues which were first reported about 10 weeks ago, and now firmware updates are out there)
Yes Apple are now offering cash refunds.
What else do they have to do?
I know lot of (and I mean A LOT) of people with the 27" i5 and i7s, and not a single person who has had an issue.
One reader had multiple yellow screens, then received another new model with broken Bluetooth. He took the 15% and just returned it.