lol Giving a full refund and 15% would make any reasonable stockholder running for cover.
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Apple Reportedly Offering 15% Refunds to Purchasers of Troubled 27-Inch iMacs
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lol Giving a full refund and 15% would make any reasonable stockholder running for cover.
wow. now this is great customer service! 15%! i know apple shouldn't be having these problems, but they do not have to give people 15% back. hopefully they will fix this issue and the next batch coming in 2 weeks will be okay
For the hassle of having to box and unbox several computers, take them back to the Apple Store, re-load all of your data, run software updates, etc.? Plus the down-time if you are waiting for a built-to-order unit? Sits perfectly well with me.
Mine just came in and it had a broken fan - so i'm getting a new one and they gave me bose speakers.
This is on top of it being two weeks late - which they gave me $80 back on.
You can't argue with their costumer service.
This is on top of it being two weeks late - which they gave me $80 back on.
You can't argue with their costumer service.
you clearly don't understand the hassle involved in this process. It is quite likely that the $300 doesn't even equate to the money lost by many customers. especially when you include:
1. lost time on the phone to applecare
2. lost time trying to get the thing working
3. lost productivity while the machine is down
4. lost cash getting to an applestore (in petrol etc)
Most people can't take the time off required to do these things, and if they do, they will likely be loosing money by missing work, or spending their free time (of which there is relatively little) faffing around with a computer that costs a lot of money.
I think it is the least that they could have done. However while I salute them for taking this action, I think that they should never have let it get to this point in the first place
Apple: "There is nothing wrong with our computers.
Here's a cookie, now go away.
Glad you didn't buy that Dell junk. Dell owners aren't special people.
Oh for the love of all that is good and holy, why did you have to post that photo! My eyes!
I guess if you are one of those who rather than return it worked around it until Apple figured things out you'll see nothing.
Well, they're mainly graphic designers and photography professionals, so yes.
Sort of a moot point however if you need specialist skills to see a 'problem'.
Someone provide actual figures here, but I'm guessing 800, 000 to 1million of these units sold, maybe a few thousand with issues.
yes, it's a bad thing to happen. But is it "unacceptable" failure on apples part? I don't personally believe so, but then I haven't had the issue - if a business machine that I relied on and invested in was DOA or failed shortly after arrival, I'd be furious too.
The build quality and robustness nature of my macs today is far better than some of my machines from the 90s (I remember a performa machine fondly for the distintegrating keyboard and constantly failing optical drive mechanism), I think people choose to imagine a slip in standards, aided by the rosy glow of history.
But there is perspective to be had. Apple have taken 6 - 8 weeks to isolate and react to the problem. In that time, we've seen two software updates and now an offer of 15% compensation, in addition to offers of replacements where it is a hardware issue.
Quality control is a funny thing - you can test something to death and nothing go wrong, the second a client gets hold of it, there is an issue. No one can account for every variable, every factor, every combination of events, environment and configuration.
They're working on it - cut them some slack everyone!
This reminds me of why I bought my brand new outdated white macbook one week before the first aluminum '07 models came out (knowingly). You've got to wait until the current model has been in the pipeline for a year to even know if they are any good. Kind of a shame. My outdated macbook is doing fine.
Is fun to see people making us sound like whiners!
4th iMac 27" on my desk.
this one has worst yellow of all but none of the other issues.
Was offered an extended 1 month return window and 10% cash when I make my next exchange.
Is considerate, but does not cover in the least the time spent on dealing with the issue.
Price one pays for impatience. ;-)
4th iMac 27" on my desk.
this one has worst yellow of all but none of the other issues.
Was offered an extended 1 month return window and 10% cash when I make my next exchange.
Is considerate, but does not cover in the least the time spent on dealing with the issue.
Price one pays for impatience. ;-)
Cut them some slack...........They really made you feel special, or you are either working at Apple.
That's non sense.
6 out 6 Imac that I had were faulty lol one rotten apple spoils all of the barrel.
On top of that I think they pissed on the barrel, therefore the reason for the yellowish glare!
scatches seem like they're caused by the casing not by the actual dvd/cd drive
Don't wait. Order your 27" today
I had to return 3 of the 27" now I just received my 4th 3 days ago. It has been under severe usage and so far so good. Only a minute sound coming in from the fans but it is minimal.
the HD grumbling is almost non existent only does a very minimal grumbling nothing compared to what the others did.
Overall it seems this unit might be the one I get to keep if it continues to work perfect. It's truly a gorgeous display and is it fast!
I would order it now, might take months before thy release version B not worth it. Go for it. I think Apple has nailed it now.
27" 2.8 GHz QC iMac, 2TB HD, 8GB RAM
I had to return 3 of the 27" now I just received my 4th 3 days ago. It has been under severe usage and so far so good. Only a minute sound coming in from the fans but it is minimal.
the HD grumbling is almost non existent only does a very minimal grumbling nothing compared to what the others did.
Overall it seems this unit might be the one I get to keep if it continues to work perfect. It's truly a gorgeous display and is it fast!
I would order it now, might take months before thy release version B not worth it. Go for it. I think Apple has nailed it now.
27" 2.8 GHz QC iMac, 2TB HD, 8GB RAM
Wow, Apple stepping up for their yellow displays. I have yet to hear anything back from them on this ear damging soundbug in soundtrack pro:
http://www.kolumbus.fi/heilei/stp_bug_big.jpg
Just had something similar tonight, although the meter only read 553 dB. My right ear still hurts and my headphones are ruined. Where is my $300 and a new ear?
http://www.kolumbus.fi/heilei/stp_bug_big.jpg
Just had something similar tonight, although the meter only read 553 dB. My right ear still hurts and my headphones are ruined. Where is my $300 and a new ear?
So when I spend £1650.90 a few months before the 27" came out, on a 24"
I got -
- a slower processor
- less ram space
- smaller screen
- smaller hard drive
Where as if I waited 3 months, I would have got all that, for a lower price and 15% off?!?!
Does no one else think this is a joke? Apple should have lowered their prices or at least let me have my iPhone without the £80 one off fee!!
I got -
- a slower processor
- less ram space
- smaller screen
- smaller hard drive
Where as if I waited 3 months, I would have got all that, for a lower price and 15% off?!?!
Does no one else think this is a joke? Apple should have lowered their prices or at least let me have my iPhone without the £80 one off fee!!
What a load of cr*p! Some people get $300 for a yellow screen and all they did for me was send me some blue-tinted glasses!
So this isn't just an MBP issue anymore, hmmm I'll reconsidder buying a mac in the future, you dont really get what you pay for anymore
My MBP's flickering is getting worse now, daily!
My MBP's flickering is getting worse now, daily!
To me two things seem self-evident having followed this story:
- Apple should consider themselves lucky they have such a loyal, organized and educated customer base. Perhaps the next time they should exploit this as an early warning system for quality control problems rather than going into denial.
- Apple have not focused enough on quality control in either design or manufacturing. Chinese businesses are getting a reputation of luring Western companies with high-quality test runs and then lowering standards to increase profits in the production runs. Apple is beginning to look foolishly näive in not monitoring the Chinese production lines more closely.
I've always said
Apple has the best Customer Service which helps to mitigate some of their shoddy build quality. Just take for example the steps some here will take to reapply thermal treatment on MBA's and soldering different components to keep their Time Capsules going. These same folks will give them a perfect scores in reviews.
The cash back is a good gesture considering the amount of time and energy expended to remedy this issue. It's exactly why I wont consider an all in one that is not a portable. the entire thing has to go back because of the screen.
Where are all the usual zealots who initially tried to play down the problem? Looks like SJ better reconsider calling other products like netbooks junk. he's not putting together a 2k computer well at the moment either?
Apple has the best Customer Service which helps to mitigate some of their shoddy build quality. Just take for example the steps some here will take to reapply thermal treatment on MBA's and soldering different components to keep their Time Capsules going. These same folks will give them a perfect scores in reviews.
The cash back is a good gesture considering the amount of time and energy expended to remedy this issue. It's exactly why I wont consider an all in one that is not a portable. the entire thing has to go back because of the screen.
Where are all the usual zealots who initially tried to play down the problem? Looks like SJ better reconsider calling other products like netbooks junk. he's not putting together a 2k computer well at the moment either?
God
You ppl would believe anything
Apple is NOT offering a 15% discount.
Don't believe me? Go ahead and call Applecare or go to any Apple retail store.
Am I doubting the story that it did happen? nope.
Sometimes Apple replaces a computer after one repair
Sometimes Apple covers liquid damage
Sometimes Apple gives free external HDs.
All the examples from above was a judgement call from one agent and one agent alone.
So for this 15 discount .I can see one apple agent going beyond policy to try the make the customer happy.Other then that,there is nothing official from Apple that states the discount.
You ppl would believe anything
Apple is NOT offering a 15% discount.
Don't believe me? Go ahead and call Applecare or go to any Apple retail store.
Am I doubting the story that it did happen? nope.
Sometimes Apple replaces a computer after one repair
Sometimes Apple covers liquid damage
Sometimes Apple gives free external HDs.
All the examples from above was a judgement call from one agent and one agent alone.
So for this 15 discount .I can see one apple agent going beyond policy to try the make the customer happy.Other then that,there is nothing official from Apple that states the discount.
To be perfectly honest I don't know why any of you have tolerated this for more than 5 minutes. The moment I see an issue like this with a Mac, its back in the box and I'm back at the store, exchanging it for a brand new unit. If something like this happens twice, it's back in the box and I'm back at the store getting a refund.
Very simple logistics. There is no "tolerating" such an issue with Apple machines. Bring it back, and get a new one, or get a refund. It really is that simple.
Being lazy and hoping for a firmware update doesn't make the problem go away.
You choose (deliberately i feel) to take umbridge at my post when it is clearly balanced. I'm sorry for your problems. But they are in the minority. yes, it is upsetting and downright problematic for you. I'd imagine that given your postal address, you are continuing to get replacements from the same distribution centre, probably the same batch - and the replacements I'm sure are incredibly disappointing when they arrive and still don't work.
However, six replacements I'm pretty sure sets you aside as maybe one of the only people in the world who has had such bad service.
Of course it's upsetting, but you must also try and maintain a perspective.
I've been let down in the past, others haven't. it's unfortunate, it is not a reason to completely damn the company and say that every model is a failure.
Anger is not great at helping one maintain perspective, but I do feel your pain.
Maybe a little less aggression towards other site users and taking a breath would help?