Very true. This is one of the very weak spots of Apple. They strive to be "professional" but as long as they don't offer professional service and professional management tools for large businesses, they couldn't be further away from it.
True. And say what you will about Apple not striving for a bigger market share, but when it comes to creative professionals, it's one market share they would like to more or less monopolize if they could. But their service and support certainly doesn't reflect this.
Dell offers 3-year NBD on-site support for their business machines. That's included in the price. I've put this service to the test a couple of times and it's been great. You just call them and describe the problem, and a guy shows up the next morning with new (or refurbed) parts.
Apple charge extra for their 3-year warranty, but don't expect them to show up on your doorstep. If it's a laptop, you'll have to bring it in. Same for iMac, despite what the agreement states (it used to say Mac Pro, now it says on-site repairs on desktop computers, but apparently only the marketing dpt considers the iMac a desktop model). If it's a Mac Pro, they'll only repair on site if the machine is within an 80 km radius from the nearest service center. I have a client who has bought hundreds of Macs over the years and they have somewhat of a VIP status with Apple because they make a popular piece of software. Their office is two blocks from a premium Apple reseller. Do they get their iMacs repaired on site? Hell no. Back of the line, folks!
I was one phone call away from replacing my two main work machines (Dell + more Dell) with a Mac Pro and an MBP, when "fortunately" my iMac broke down. Being spoiled with Dell's support I figured all I have to do is call Apple and they'll be here tomorrow with new parts. Not! Only then did I learn that the APP was rather rudimentary in nature. I'm still getting those two Macs, 'cause I'm stupid like that, but I dread the day that they break down two days before a deadline, since I live outside the precious Mac Pro radius... Apple might wanna rethink that. I would imagine that many a prospective business client who was wise enough to ask about the actual terms of the APP agreement
before they bought a pallet of Macs, politely hung up the phone and called one of the major PC brands instead. Apple aren't two guys in a garage anymore, they have the resources and the responsibility to get with the program.
And did I mention mirror displays? Most business notebooks from HP, Dell et al still come with matte displays and they have a good reason why!
Yeah, weird that. Though I did notice that Dell's big arsed top of the line 17" pro notebook, the Precision M6400 "Covet", sports a glossy edge-to-edge display. So apparently this is an industry wide trend we're gonna have to live with.
