I mainly just want to commend Andrew on how well he crafted his email. He wrote his email intelligently and professionally, and actually placed a lot of thought into his diction and syntax rather than slapping together words as an angry or confused customer.
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Apple Responds to Concerns About Apple Watch Launch: Deliveries Could Arrive Sooner Than Estimated
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Thats the whole thing though. Some people want to wait in line and some don't. The option should be open for both. Which it has been in the past, however now you can only do it online. So those people who want to be the first to have their device and wait in line can't.
Im sorry but if anyone is waiting in line, they should know what you are in for anyways.
Umm bud I preordered it at 12:06 and I have April 24th - May 8th as an expected delivery date in gasp.... Canada eh Poor you I guess
That negates the purpose of a pre-order system. As someone who preordered the iPhone, it was extremely frustrating to see that people were able to walk into stores and pick one up during the weeks that I was waiting. Why even bother preordering if you don't have priority access to the device over those that didn't? It's not a "send me one after the stores have been stocked" system. I'm going to be an extremely upset customer if Apple goes back on what it has publicly stated and offers my model watch in the store before I receive mine.
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"We make it a scarcity so demand grows. That's marketing and it is what I do." - Tim Coke
Because not selling a product is how you make money.
Welcome to the world of Apple products. You gotta get that preorder in fast or you risk not getting it. You've been trolling here for a long time I know you're familiar with the process.
We don't know that it will always be this way going forward. Plus what are people standing in line for besides iPhones these days? I think this whole idea of standing in line is passé and just opens Apple up to mocking (like Samsung did with some of their ads). Might as well let Apple kill it before it dies out on its own.
That negates the purpose of a pre-order system. As someone who preordered the iPhone, it was extremely frustrating to see that people were able to walk into stores and pick one up during the weeks that I was waiting. Why even bother preordering if you don't have priority access to the device over those that didn't? It's not a "send me one after the stores have been stocked" system. I'm going to be an extremely upset customer if Apple goes back on what it has publicly stated and offers my model watch in the store before I receive mine.
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Because not selling a product is how you make money.
You almost have to think of it as two different systems. The online and the retail. People who pre order online are waiting against everyone and people who go to the store are waiting against the line with no guarantee to get anything or what they want.
It would also be impossible to make sure everyone who orders one online gets them before people who go to a retail store. I say this because online is already pushed back into the June time frame which could go even farther. So retail stores should not carry them until July? People coming to the store deal with being told the item is sold out in this store a lot better rather than it is available online only.
But I understand the frustration, as well I be frustrated if that happens.
Whats the point of a pre-order if you can't buy them in stores and if you buy one online right now you could be waiting 1-4 months?
Pre order to what? Theres no secondary sales period for the time being. I too thought this would be like other launches and there would be in store sales relatively soon. I've seen a dozen or more Apple Watch commercials and NONE of them mention that the only way to have bought a watch is within minutes of 'pre-order' sales and theres no other sales going to be taking place.
Why did Apple build all these stores if they aren't even going to sell new products in them anymore?
Pre order to what? Theres no secondary sales period for the time being. I too thought this would be like other launches and there would be in store sales relatively soon. I've seen a dozen or more Apple Watch commercials and NONE of them mention that the only way to have bought a watch is within minutes of 'pre-order' sales and theres no other sales going to be taking place.
Why did Apple build all these stores if they aren't even going to sell new products in them anymore?
It's not two systems. It's the same company, with the same supply chain. They both even fall under the same VP. Your point would stand if I was upset that my pre-order with Verizon was delayed while the phone was available in the store, but that isn't the case with the Watch.
And yes, if you order a product from a company, that company should fill your order when stock becomes available. If that means Apple Retail Stores don't get the watch until July so be it. They wouldn't have to say it is only available online, they could say "it is sold out nationally, but you can reserve yours online at apple.com" This system prevents watches from sitting on the shelves while customers who have already ordered them wait. Limited supply should be handled on a first come first serve basis.
Exactly. Only a bat***** insane histrionic like Angela Arhendt would come up with this bizarre set-up. And only an uninspired poseur who relies on his "victim" status like Cook would appoint her in charge of Apple's precious reputation.
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Moonbat Angela Arhendts knew nothing of Apple culture, history or reputation other than what she might have read in Cosmo, which ain't a lot, I imagine. Putting her in charge of this campaign is freakishly bizarre.
I bought AAPL at 20 in '00, so I like my hunches. Time to sell.
No one is a Steve Jobs. That's because Steve Jobs, while amazing, is dead.
Similarly there is no Hitler. That ship has sailed also.
People like you post with this anger like Steve Jobs was fired and replaced with an idiot and we just need to bring Jobs back to right the ship.
But it's never going to happen. So accept that things will never be the same again, and move on.
Tim Cook has taken on of the hardest jobs there is and done well with it. So why not stop with the idiocy and try and see the good in what is going on at Apple?
I am sorry, but what is this "victim" status Tim Cook is relying on that you speak of?
We don't know that.
Everything good to date was either in the pipes from Jobs or already set. The bizarro situations that we see regarding things like merging Beats, the sitting-in-a-retail-store-so-you-go-home-and-order-online-later Apple Store paradigm, etc. are all Cook.
Even under Sculley, while there were horrible missteps, the soul of Apple wasn't gutted - you know he tried to do what was right. With Cook, it's like a runaway train. Go ahead with your optimism if it makes you feel better, but I prefer reality.
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Your coyness called and it wants its 1997 BBS back.
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With the iPhone 6 there were pre orders and then they were also available in Apple Stores on launch day as well as through carriers.
What does April 24th have to do with anything? For all intents and purposes the Apple Watch launched 2 weeks earlier than all their commercials say and what they said on stage as well as what their website has said. April 24th is going to come and go and nothing is going to change because they won't be available in store or through retailers. This April 24th just means a few people who bought them the only way they can be purchased (a pre order thats really the only order) will get them on the 24th and everyone else is waiting 1-4 months. Could be 6 months by the time a lot of people figure out the sales of the Apple Watch were only available as a pre order order 2 + weeks ago. Then they'll go buy something else and skip the Apple Watch.
My guess is theres going to be a lot of people who have seen all the same stuff I did and assume there will be watches for sale in store on the 24th which follows the model they have done for numerous other recent launches. This doesn't even make sense. All the people who pre-ordered on the 10th didn't even get a chance to try on the watch and see various models in person. A ton of them are going to get returned because they don't fit or someone changed their mind.
And no Im not just beating up on Apple but product launches are thing they have usually done very well to get as many products in people's hands and now they've turned their launches into a confusing mess with no new products in store, something personal like a watch had to be ordered without being able to test fit and see different models in store, and they've confused a lot of people with giving a launch date and pre-order date but you can't actually buy one on the launch date.
I prefer to buy in store and don't like open ended pre-orders. I'd have to leave $600 or more sitting on my card for whatever random day Apple decides to fill my order 1-4 months from now. At this point people who don't even have an order in should just wait for the Apple Watch 2 a year from now. If you have to wait 4 months your Apple Watch is almost halfway through its sales period.
Key word: "almost."
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Ha! Well played.
Now back to June's-the-new-April-gate.
Your arguement would be valid I'd there was a surplus of inventory and apple just didn't want to put it in stores; that's not the case. April 24th is a valid date as that is when available watches will go into the hands of customers. People who go into the store will be able to order their watch just like everyone else. Why on earth should someone be able to walk in and get a watch when there are people who already ordered it waiting at home?
Let's say your local pizza place only took phone orders, you called and ordered a large pepperoni and went to get it. You get there and the pizza guy says it isn't ready yet. Someone else walks in and says they want to place an order. He orders a large pepperoni and the pizza guy says okay, I have one coming out of the oven now and hands him the pizza that was presumably yours. How would that make you feel?
There were a lot of very angry customers during the iPhone launch that were really pissed off when phones became available in stores before they received their preordered model. This system prevents that from happening. You want to go into the store and get the watch? Great, try it on, place your order, and be put in line like everyone else. If you really want to, you can wait until there is enough inventory for them to be stocked in the store. The idea that people going into the store are somehow better than everyone else and should get to circumvent the queue is asinine.
Being sold out of a product isn't bad press or bad customer service. Why do you think you are entitled to a watch before everyone else that has already ordered one?
Okay most of us on this forum have not in fact been the CEO of multiple companies and then Apple to compare the difference and 'know' what it is like.
But lets face it. Jobs was a unique talent. While he was at the helm Apple had an amazing rise towards what it is today. Now all eyes are on Cook to come up with the next amazing thing, and live up to the standards of Jobs. Pretty tall order. It's like asking a newbie to play like Tiger in his prime.
Dude. Jobs was good. But there have been thousands of decisions made since he stepped down and checked out for good.
What possible good does your Jobs worship do? He isn't here to replace Cook, even if we wanted to.
Your comments don't seem to have any basis in reality.
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Yeah, Ive heard a couple of Canadians reporting success with this. So far Im not sure Ive heard of anyone in the US actually getting it though.