Apple Says $29 Battery Replacements Are One-Per-iPhone When Device Passes Diagnostic Test

[Ledsteplin]

This app shows if your CPU has been slowed down.
Tap the hamburger icon in the upper left > Tap this device > Tap CPU > If the CPU actual clock equals CPU Maximum clock, then it's not slowed down.
Lirum Device Info Lite by Rogerio Hirooka
https://itunes.apple.com/us/app/lirum-device-info-lite/id591660734?mt=8

 

[mattopotamus]

You must also have an original Apple battery in your phone to get it replaced. Apple will not replace a 3rd party battery for safety issues. They also will not put in a new battery if your phone is missing a battery, but they couldn't give me a reason why not.

Well you probably voided the warranty opening the phone if you do not have a battery

 

[recoil80]

As long as you remember that the only thing you're going to gain in that situation is capacity, not performance. The max voltage, nominal voltage, and the way voltage drops during discharge won't be any different in a brand new battery as in an 85% capacity battery.

Yes, I do want more capacity. I don't think my dad cares about performances, the iPhone 6 is fast enough for him (he is still using the iPad mini stuck with iOS 9 and is way slower) but having a good battery life is important for a smartphone, he make a lot of calls and he does email and messaging, and he complains about having troubles getting to the end of the day on a single charge

 

[B4U]

Went to the Apple store for my scheduled battery replacement. My 6S shuts down at about 40% battery consistently. They ran diagnostics and said my battery was still in good shape! Interesting. I kindly asked them to replace it anyways, so I am waiting for them to get more batteries in stock then I will make another appointment and trip to the Apple store. Not sure why they scheduled me for a battery replacement when they didn’t have replacements. Apple sure is going down hill

Same thing happened to me and the first thing they told me is to get the newest iOS first and that would fix the problem. I gave them the middle finger and left.

 

[Rogifan]

I didn't think Apple would find a way to make this worse, yet they did.

If your argument is Apple should replace a battery regardless of diagnostics if someone is willing to pay for it, then I agree. But then it should be at the regular price for the 2nd and any there after.

 

[mrzz]

it's expensive even for $29 .. ok, I forgot, they have to grab a nice portion of $ from whatever item they sell

 

[Ploki]

so, coconut battery shows 83%, and geekbench4 shows 1600 out of 2500 single-core score.
...
[doublepost=1515429930][/doublepost]

Actually it doesn’t seem too much considering you can buy AppleCare.

the **** yes it is too much, its a 15minute job with a 5$ part, give me a break.

its not too much on iphone 7 forward which are sealed, but on all previous phones its waaaay too much.

 

[thisisnotmyname]

So this kicks the can down the road until these devices get older so they hope they won't have to deal with it.

Came here expecting negatively from the forum, wasn't disappointed. First post even.

 

[Burger Thing]

If your argument is Apple should replace a battery regardless of diagnostics if someone is willing to pay for it, then I agree. But then it should be at the regular price for the 2nd and any there after.

Regular price for a 3000 mAh regular Lithium battery purchased online = ~ 4 USD.

 

[thisisnotmyname]

Has Apple announced the intent to make the power management options visible, with toggles so users can opt to use them or not? Put in a new battery is nice but if the same stuff comes back into play a little further down the road, wouldn't we rather have the option of flipping a toggle in iOS instead of having to then buy a new battery over and over? I would.

Proactive Note (to the defenders/apologists): such an option forces nothing on you. If Apple has it exactly right "as is" from your perspective, the OPTIONAL toggle(s) for OTHERS to flip or not flip would have zero effect on your experience.

They could label this toggle "Crash my phone?" as that would be the result if your battery is worn out and you execute a workload high enough to trigger the throttling. That would be awesome!! :-D

 

[darngooddesign]

This seems perfectly reasonable so I'm not sure why people are making a big deal out of it. You get your battery replacement for 30 now and in two or three years when its time for another battery iOS no longer throttle like it does now.

 

[Starship67]

Makes sense to prevent abuses

And there would be plenty of them especially from the anal people on here. Battery degrades 2% OMG I’m being throttled.

 

[69Mustang]

You still don’t get it. A toggle doesn’t make sense from Apple’s perspective because this isn’t something most consumers are going to have enough information on to make an informed decision about whether they want to prioritise stability or performance.

Last I checked, @HobeSoundDarryl was a consumer. Also what do you mean most consumers aren't going to have enough information to make an informed decision? It makes no literal or figurative sense. Most people with the phone can read. An option with a pop up that lets people know your battery may need to be replaced soon. We will attempt to prolong the battery life via software but this could slow down your phone under certain circumstances. You can opt out of this but your phone could abruptly shut down. blah, blah, blah... Please don't get bogged down by my choice of wording. Apple could say anything to that effect for it to be sufficient. Just like Darryl said, that would have no affect on people like you who would rather Apple make all the decisions.

Oh and that toggle makes total sense from Apple's perspective. If it existed, we wouldn't be at 2 dozen lawsuits.

The whole point of Apple is that they take the tough choices out of the hands of the consumers and we trust them to make the right decisions for us. And as with any singular decision forced upon its users, some people are going to be on the losing end more than others. But this works for many users because for them, the decision made by Apple is going to better than whatever they end up making anyways, and they save themselves the time and hassle of agonising over which decision to make.

This perspective is pretty sad. Do you really feel that way? I personally wouldn't put it out for public consumption, but I have a higher opinion of my ability to think on my own.

If you don’t like this “my way or the highway” attitude of Apple, then maybe the Apple ecosystem isn’t the right one for you. It’s like going to a French restaurant and complaining that they don’t serve cheeseburgers.

Bad analogy is bad. Would have been better if you had said it's like going to a French restaurant and asking for your steak to be cooked medium rare only to be informed they only serve steaks rare because they taste better rare. At that point you're right, people can leave... or they can inform the chef that they'd like a med rare steak. If enough people say they want med rare, the restaurant will adjust. Just like Apple is adjusting by providing more visibility to what's going on with the battery.

Your analogy is akin to complaining about Apple not having distance wireless charging.

 

[Andyf66]

My iPhone 6 battery was so worn out I had to get it replaced, which I did via a reputable 3rd party seller. This battery is now failing too.

Is it now true that Apple will not replace this with a genuine battery now, under any circumstances, and I’m stuck with yet another 3rd party battery replacement?

 

[Rogifan]

Regular price for a 3000 mAh regular Lithium battery purchased online = ~ 4 USD.

For a good battery? And you think companies should provide things at cost?

 

[UL2RA]

You expect them to give you $30 batteries, on demand, every day if you feel like it?

How could you have possibly assumed this is what they meant when Apple clearly stated this is a one time per phone deal? Pretty sure they're referring to the "if it passes the diagnostic" thing ... which is quite crap. Batteries that pass the diagnostic can still have issues. They have even refused to replace the full price battery for customers that "passed" the diagnostic. If a customer wants to pay for a battery replacement, regardless of the reason, they should be allowed to do so because they are paying for it. This is supposed to be patching up their f*** up ... and their patch has guidelines. Apple just doesn't seem to get the problem here.

 

[gsurf123]

Unfortunately they had to implement this policy because people would take advantage of it to keep getting new batteries. This whole non-incident is foolish. My phone works and battery life is reasonable.

 

[UL2RA]

Unfortunately they had to implement this policy because people would take advantage of it to keep getting new batteries. This whole non-incident is foolish.

No, people can't keep getting new batteries. Apple clearly said this is a one time per phone replacement. People can't just keep getting new batteries over and over again. So your point is moot.

My phone works and battery life is reasonable.

This last comment has literally nothing to do with anything.

 

[TonyC28]

This makes sense to me. However, after this temporary replacement thing runs out they have to come up with a new policy for people to get new batteries, regardless of some diagnostic test. A customer should be able to walk in to an Apple Store, ask for a new battery, pay for it, and get it. No tests or discussion. Apple has never minded taking my money before, I don't know why there are extra steps to giving them my cash when it comes to batteries.

 

[UL2RA]

This makes sense to me. However, after this temporary replacement thing runs out they have to come up with a new policy for people to get new batteries, regardless of some diagnostic test. A customer should be able to walk in to an Apple Store, ask for a new battery, pay for it, and get it. No tests or discussion. Apple has never minded taking my money before, I don't know why there are extra steps to giving them my cash when it comes to batteries.

Because they want you to upgrade your phone and get more money out of you ... not fix your old one ... which is where this problem stemmed from in the first place. And they pull this crap even if you're paying for the $300+ Apple Care. Apple's customer service is going down the gutter lately when it used to be the best in the biz.

 

[citysnaps]

it's expensive even for $29 .. ok, I forgot, they have to grab a nice portion of $ from whatever item they sell

How much should Apple charge? Pick a number.

 

[chabig]

maybe make the price more reasonable. $79 seems a bit much for a consumable

Yeah. And rib eye steaks are expensive. I wish they'd cost less too, but wishing doesn't it make it true.

 

[hagjohn]

The question should be is the quality of the batteries any better than the ones they are replacing?

 

[HobeSoundDarryl]

They could label this toggle "Crash my phone?" as that would be the result if your battery is worn out and you execute a workload high enough to trigger the throttling. That would be awesome!! :-D

Funny thing: before Apple implemented this "solution" (apparently) in iOS version 10.2.1, I don't remember thousands of posts about people's phones crashing as you imply. What changed to now make that the only outcome if Apple offered such a toggle?

 

[Burger Thing]

For a good battery? And you think companies should provide things at cost?

Good batteries? You mean just like the ones in the iPhones? The ones the lawsuits and the countless threads are about? The batteries which needs replacement after maybe 1.5 - 2 years of usage? The ones in the iPhones which require throttling?