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Apple Says iPhone 6s Shutdowns Result of Manufacturing Issue Causing Batteries to Degrade Faster

He's a decades long apple user, up to his eyeballs in the ecosystem. He's not going to jump ship and suddenly buy some other completely different phone from a different maker and take on the cost of starting all over on a new system and have to sort out app compatibility and risk data transfer problems and other incompatibilities just because the 6 was junk.

But after the 7 turned out to be worse than the 6, Macs being left to die on the vine, OSX problems being ignored year after year, throwing cinema displays and time capsule out, and this new MacBook Pro being a flaming wreck, he's starting to rethink things.
 
So, my iPhone 6s apparently qualifies for this repair program according to the serial number checker. Following the next steps I booked an appointment at my Apple Store, drove 40 mins to get there, waited 20 mins past my appointment time, only to have the glib "Genius" inform me they have no batteries in stock. They put my phone in line behind the others they have booked in for repair and told me to wait for a phone call (about 2 weeks). So, I'll have to repeat this fun again once they actually have some batteries to make repairs. I told them it would have been better to have managed this over the phone but they make you come in so they can confirm you actually have the phone and it qualifies. Oh, and they made me turn off "Find my iPhone" before I left so I can go unprotected over the next 2 weeks. Hope I don't end up misplacing my iPhone in the meantime...
 
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Derwinator said:
So, my iPhone 6s apparently qualifies for this repair program according to the serial number checker. Following the next steps I booked an appointment at my Apple Store, drove 40 mins to get there, waited 20 mins past my appointment time, only to have the glib "Genius" inform me they have no batteries in stock. They put my phone in line behind the others they have booked in for repair and told me to wait for a phone call (about 2 weeks). So, I'll have to repeat this fun again once they actually have some batteries to make repairs. I told them it would have been better to have managed this over the phone but they make you come in so they can confirm you actually have the phone and it qualifies. Oh, and they made me turn of "Find my iPhone" before I left so I can go unprotected over the next 2 weeks. Hope I don't end up misplacing my iPhone in the meantime...
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I completely agree. Why can't they tell us before going there that they don't have it in stock

I don't mind waiting a couple weeks. Why waste our time when they could have easily told us this before we came in

Apple is just **** now. I've had it with them ever since they purchased beats.
 
I experience this but with my iPhone 6. Last night it went from 62% to zero and shut off.
As soon as I plugged it in it was at 62% again.
 
Apple will love my solution, I traded up to a 7+. They ran diagnostics and found my 6s "normal" which was not my case. Let them deal with the 6s.

I sincerely hope everyone with this issue gets a better battery or replacement 6s though. After multiple issues since September though, I had it.
 
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The UK effort is a shambles. I'm sick and tired of Apple and I'm not usually one of the naysayers. I went in to be told that, despite no online reservations being available, I have to come in again on a different day at opening time to get given a spot. That would then just be an appt. to set up a battery repair 1 week in advance. To resolve this, I'll have to go into the shop 3 separate times *minimum* when it's a fault on Apple's side.

I can't wait for the Tesla of the tech world to come romping in with a decent mobile OS + desktop OS/hardware, because I will switch at the drop of a hat the way Apple is going in the past year or two.
 
smoledman said:
How do I know if my iPhone 6S has the issue?
Click to expand...
https://www.macrumors.com/2016/12/01/apple-iphone-6s-battery-replacement-serial-number/

Derwinator said:
So, my iPhone 6s apparently qualifies for this repair program according to the serial number checker. Following the next steps I booked an appointment at my Apple Store, drove 40 mins to get there, waited 20 mins past my appointment time, only to have the glib "Genius" inform me they have no batteries in stock. They put my phone in line behind the others they have booked in for repair and told me to wait for a phone call (about 2 weeks). So, I'll have to repeat this fun again once they actually have some batteries to make repairs. I told them it would have been better to have managed this over the phone but they make you come in so they can confirm you actually have the phone and it qualifies. Oh, and they made me turn of "Find my iPhone" before I left so I can go unprotected over the next 2 weeks. Hope I don't end up misplacing my iPhone in the meantime...
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And you did? Seriously? How the H*** does that have anything to do with changing the battery 2 weeks from now?
 
Pretty pissed as I brought my device in previously - twice - and was told my battery wear was 'normal'. 82% capacity after one year (for me) is not normal. I reported the phone would shut off with 33%, just like the article said. Taking the phone into the cold - the battery drains in ten minutes. Any type of cold temperature.

Anyway, long story short, they denied a free replacement twice. Using their serial checker on their website, my phone qualifies as one of the defective units. Bad customer service. They had to have known about this a long while ago, certainly before I brought mine in. Poor customer service.
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vmistery said:
I wonder how cold is too cold? As my phone has been shutting off at 30% then flashing the charge icon then turning back on, showing 1/2% then going back to 30%. I didn't think -5 was too cold...
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This is what my phone does. It drains, turns off around 30% (sometimes even higher). May or may not turn back on without charging first, and then the percentages are all over the place.

I work in a dairy cooler. 35 degrees F. Not that cold really. And it's in my pocket.
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C DM said:
It seems like this particular issue was tied to a particular manufacturing misstep that was there for only a batch of 6s iPhones. There could certainly be something else around causing some similar symptoms and so forth, but that would be separate from this.
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I disagree and believe Apple is lying. I remember reading a review during the first week of the 6s launch, where the reviewer mentioned that his iPhone dies in the cold. Fast. He didn't know why, but said the iPhone 6s does not do well in cold.

Fast forward a year and a half later...

I think it's a manufacturing defect that affects many more devices than they want to say.
 
miniroll32 said:
So do they replace the battery or the device itself? I can't imagine it would that safe (or clean) to replace these things.
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Replace the battery. 85: safe and clean to do so. It's just unscrew, lift up the screen ,take out the bad battery and put in the new battery. I am waiting for them to deliver the battery so I can have it installed and be on my merry way.
 
abe_lincoln said:
It's not the same thing. I'm mad at my phone and Apple but it didn't attempt to burn down my house or car.
[doublepost=1480740480][/doublepost]I've been living with this since June. The funny thing is it's VERY inconsistent. It's shut off with the battery meter showing 38%. It has also run with the meter showing 1% for HOURS. I don't think apple really knows what's going on here. Hopefully a new battery fixes it.
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Yep. They have no clue - it's widespread - and NOT limited to the models they are saying. It isn't. That's just fact, and they'll be sued for lying. Watch.

Anyway, yeah. I ran my 6s (experiencing the issue) with 65% once for about an hour before it ever changed. Then it dropped fast. I've used it on other random percentages for hours as well before it changes.
 
I was wondering why my iPhone 6s would shut down at 30% charge left...even gave up my 9.3.3 JB and upgraded to 10.1.1 in hope for a cure;)

Well, it certainly didn't fix the problem, but iOS 10 is quite nice so far...

Also I checked my serial number and my phone is eligible for a repair.
 
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truthertech said:
Yes, since being handpicked by Jobs to take over he has only

  • grown Apple into the most valuable company in the world,
  • set a world record for the most revenue ever,
  • grown Apple's cash pile to the largest in the world at nearly a quarter of a trillion dollars, yes that's TRILLION,
  • grown iPhone profits into nearly 100% of the entire industry,
  • taken Apple Music from scratch to number two in the world,
  • grown Apple Pay from scratch into number 1 in the world with 75% of all US transactions,
  • taken Apple Maps from scratch into 500% greater usage than Google Maps on the iPhone,
  • introduced Apple Watch from scratch and made it into number one seller of smart watches in the world in its first year with greater sales than all other smart watches combined histories,
  • introduced new MacBooks that have set records thus far for sales
  • grown services revenue to the point where it is now 24% of revenue and larger than all of Facebook's revenue combined
And so on. You are right, this is ridiculous, maybe even ludicrous. If only the Board of Directors had your vision Why are they so blind to the obvious? How has Cook has lasted this long with such a history of poor performance? Inquiring minds want to know
Click to expand...

None of that matters. This is a good read.

https://www.google.com/amp/s/steveb...er-and-why-he-still-has-his-job-at-apple/amp/
 
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divergirl said:
I've been having this issue and I'm relived to see my serial number is one of the ones affected because it's been driving me nuts and so now I can get it fixed.

I just never know when my phone is gonna die. Sometimes it lasts till 1% (albeit very rarely), often it dies at like 22%, sometimes at like 37%, and one time it died at 86%. I went to the Apple Store about this a month ago and they tested my battery and found that my battery health was at 85%, so they wouldn't replace it under AppleCare.

So I asked the apple tech guy why it would die at such high percentages and so inconsistently if the battery was okay, and you know what he told me? That the battery percentage is actually useless and he has it turned off on his own phone because the phone is just "guessing" the percentage and when the phone dies is based more on how you're using it and so it dying at 30% is just because the percentages aren't accurate, rather than there being an issue.

Considering my iPad has NEVER died below 10% I thought that was a bunch of crock and guess what? It is. o_O
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My device dies at those same percentages. Literally the same ones. The 86%. The 22%. That can't be a coincidence.
 
#118
↑
Cook has got to go....this is getting ridiculous.

Yes, since being handpicked by Jobs to take over he has only

  • grown Apple into the most valuable company in the world,
  • set a world record for the most revenue ever,
  • grown Apple's cash pile to the largest in the world at nearly a quarter of a trillion dollars, yes that's TRILLION,
  • grown iPhone profits into nearly 100% of the entire industry,
  • taken Apple Music from scratch to number two in the world,
  • grown Apple Pay from scratch into number 1 in the world with 75% of all US transactions,
  • taken Apple Maps from scratch into 500% greater usage than Google Maps on the iPhone,
  • introduced Apple Watch from scratch and made it into number one seller of smart watches in the world in its first year with greater sales than all other smart watches combined histories,
  • introduced new MacBooks that have set records thus far for sales
  • grown services revenue to the point where it is now 24% of revenue and larger than all of Facebook's revenue combined
And so on. You are right, this is ridiculous, maybe even ludicrous. If only the Board of Directors had your vision Why are they so blind to the obvious? How has Cook has lasted this long with such a history of poor performance? Inquiring minds want to know



Bawstun said:
None of that matters. This is a good read.

https://www.google.com/amp/s/steveb...er-and-why-he-still-has-his-job-at-apple/amp/
Click to expand...


Yes, "None of that matters." In other words, "Please don't confuse me with the facts. I read an opinion article on the web, so facts don't matter." "I don't understand why the BOD doesn't read this article and fire Cook; isn't that how businesses operate; they ignore the actual financial performance of the company and read internet opinion pieces to make their decisions? "
 
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It may be an opinion piece but the parallels are there. It's isn't hard to see.
 
Vorkeyjones said:
What's good is that Apple at least figured out what's wrong with their device, unlike Samsung who are probably still scratching their heads. :)
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What if there wasn't anything wrong with the Note 7? What if it wasn't defective cables but, incompatible cables? From what I'm seeing is that an incompatible USB-C cable can damage device's by not supplying the correct current. That would explain why no one has discovered the problem.
 
kazmac said:
Apple will love my solution, I traded up to a 7+. They ran diagnostics and found my 6s "normal" which was not my case. Let them deal with the 6s.

I sincerely hope everyone with this issue gets a better battery or replacement 6s though. After multiple issues since September though, I had it.
Click to expand...

Ha. That's exactly what I did. I got £305 for my 6s with O2 Recycle here in the UK. I owed £275 on my remaining contract so I actually made a slight profit. I made sure the 6s was charged to 100% before I sent it, and it must have passed their tests as I had the money credited a couple of days later.

I now have a 7 Plus.
 
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This is just sad... :( Tim won't leave Apple untill he completes his agenda of seeing apple hit rock bottom..
 
Which firmware upgrade cleared/changed the wear level? Month or two ago when the phone was shutting down daily after 8h and at 25-35%, i checked the wear level and it was 60-75%. Now its 85-95%, still shutting down, very ralely <10%, typically ~30% and lately at cold weather even at 60-70%. Never saw this kind of behavior with iP 2g/4s/5s. Now this iP6s is horrible.
 
And I can't even get them to fix mine. It has shut down on me 4 times so far. I moved to a smaller area without an Apple Store. Apple confirmed that I had one of the affected models. They sent me to an authorized Apple seller with a Genius Bar.

I get there and they run a test and say that it's fine, no errors and if I want a replacement I need to pay $300, I tell them I just want my battery issue fixed. I give them my support ticket and they say that yes the battery needs to be replaced. But then they tell me that they can't replace the battery because it has a small hairline break on the upper right corner of the screen so I have to pay them a little over $100 to replace the screen. I tell them that this phone is useless if it keeps shutting down. They tell me to come back tomorrow when they have a tech. I go by the next day and the tech says that they have to ship it out to Apple to get it fixed and it takes 10 days.

I'm going on a business trip on February. I'll have to make an appointment at a real Apple Store to get this fixed. I can't believe this process has been so frustrating.
 
Steve Jobs is gone....Tim Cook should go.
Cook doesn't have the guts but he should just resign.
What a mess Apple has become.
 
Derwinator said:
So, my iPhone 6s apparently qualifies for this repair program according to the serial number checker. Following the next steps I booked an appointment at my Apple Store, drove 40 mins to get there, waited 20 mins past my appointment time, only to have the glib "Genius" inform me they have no batteries in stock. They put my phone in line behind the others they have booked in for repair and told me to wait for a phone call (about 2 weeks). So, I'll have to repeat this fun again once they actually have some batteries to make repairs. I told them it would have been better to have managed this over the phone but they make you come in so they can confirm you actually have the phone and it qualifies. Oh, and they made me turn off "Find my iPhone" before I left so I can go unprotected over the next 2 weeks. Hope I don't end up misplacing my iPhone in the meantime...
Click to expand...
The inconvenience is a factor but it is a free replacement. I am in the same boat as you. I am pretty easy on my battery so I will wait a couple of months before getting it replaced so they can get the process smoothed out and get the poor folks in big distress taken care of first.
BTW, you can turn on "Find My iPhone" again until you need to bring it back in for service.
Best of luck.
 
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