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Apple Says iPhone 6s Shutdowns Result of Manufacturing Issue Causing Batteries to Degrade Faster

croooow said:
Come back and post that once the FAA starts to ban Apple products from flights due to the risk of fire/explosion.
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Gee...........advantage iPhone.

I guess no matter what it is, there is always something worse.

We feel so much better now, thanks.
 
Almost certainly a correlation with SW (some iOS 10 versions)
Obviously, some engineers are busy with the method of determining battery capacity.
Precaution/safety level may be compromised in the quest for less preventive shutdowns
(but I may be holding it wrong...)
 
dwaltwhit said:
make a zillion phones and a small number will likely have some sort of defect. without testing every single phone that comes off the line, there is no 100% effective quality control.
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More specifically, without testing every single phone that comes off the line to the point of failure, there is no 100% effective quality control.
 
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MacRumors said:



Apple has posted a message on its Chinese website to address unexpected battery shutdowns affecting some iPhone 6s models, noting the issue is related to some batteries having been overexposed to "controlled ambient air" during the manufacturing process (via Business Insider).

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Apple added that iPhones are designed to shut down automatically under certain conditions, such as extremely cold temperature. In this case, some iPhone 6s models are shutting down with around 30% battery percentage remaining to protect the device's internal components from low voltage.

Apple said it has investigated other factors that could potentially cause an iPhone to shut down unexpectedly, but it has not identified any new factors. Nevertheless, the company said it will continue to monitor and analyze customer reports. Apple reiterated the battery issues are not a safety concern.

Apple launched a repair program earlier this month offering free battery replacements for affected iPhone 6s models. These devices fall within a limited serial number range manufactured between September 2015 and October 2015. Apple has since launched a tool to check if your serial number is affected.

Apple is also offering refunds to customers who previously paid to have their eligible iPhone 6s battery repaired or replaced. Apple recommends customers experiencing iPhone 6s battery issues visit an Apple Store or an Apple Authorized Service Provider, or contact Apple Support.

Article Link: Apple Says iPhone 6s Shutdowns Result of Manufacturing Issue Causing Batteries to Degrade Faster
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[doublepost=1480709158][/doublepost]I sent my 6s plus in for the same reason and apple replaced the battery and the logic board
 

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manu chao said:
The question is whether the issue is (a) battery life decreasing significantly or (b) more than X percent of phones experiencing a significant battery life decrease.

From the point of view of an affected user, it might look like exactly the same issue. But it only becomes a recall issue if the percentage of affected users breaches a certain (to some degree arbitrary) threshold. Imagine a situation where 1 in 100'000 iPhone 6 owners were affected in an about even spread. Then compare this with a situation in where also 1 in 100'000 iPhone 6 owners were affected, but 1 in 1000 of a particular battery batch were affected and outside of that batch only 1 in 1'000'000 were affected. In the former case, there would be no recall, in the latter there would be one, even though to the public the total number of affected iPhone 6 units would be exactly the same.
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Completely understand. I know this (and related) forum(s) represent a vast minority of the user base. That people are more likely to write in complaining about an issue than popping in to say how issue-free their experience is. I get it. That's why I haven't been as concerned with how widespread the issue appears to be as much as simply acknowledging an incredibly similar issue appears to be effecting more device types than just the one 6s type that Apple is currently publicly acknowledging (for all the reasons I mentioned in earlier posts). That's all.
 
I JUST received my iPhone 6s I sent in for repair earlier this week, and they ended up replacing the BATTERY & Logic Board.

I call BS on it just being the battery.
 
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Deuce on the Clock said:
I worked for Apple for 14 years and your answer is very Apple speak. Ive seen it all in the many years there and it always starts off as customer is at fault to sporadic issues to internal oops we messed up but keep quiet to finally lets address it like we should have from the beginning. Its all about PR at this point.
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Exactly. This is all PR/damage control. No more, no less.
 
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JimmyJimmyYam said:
Great, my iPhone 6S isn't eligible, but regularly shutdowns with 30% battery left :mad:
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Do you have AC+? If so, just call them and tell them your phone keeps locking up on the call screen and regularly drops calls when you have full signal bars, then get a replacement unit. Don't mention the battery issue at all.

Problem solved.

If you don't have AC plus, that's a problem, though.
 
Carlanga said:
Faster Shut Down on one batch of iPhones (mine is one of them) that does not affect safety VS EXPLODING Samsung batteries. Not the same thing at all. Lmao
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no bro its a safety hazard

what if you need to call the fire department because of an exploding note 7 and your iphone battery dies?

be considerate of our fellow samsung uses bro
 
Deuce on the Clock said:
The 6s isnt the only phone affected by this issue. The 6s is the only one Apple has acknowledged so far. This issue is affecting all of their phones 6 and up.
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Let's face it, we will see the typical steps again.

1. Apple doesn't acknowledge the problem and charges you for fixing it.
2. Problem gets more attention.
3. Apple acknowledges the problem partly, but plays it down.
4. Somebody starts a class action lawsuit.
5. Media goes crazy.
6. Apple is forced to acknowledge the issue and starts a warranty program.

That's how it has been for years now.
 
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jdillings said:
Cook has got to go....this is getting ridiculous.
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Yes, since being handpicked by Jobs to take over he has only

  • grown Apple into the most valuable company in the world,
  • set a world record for the most revenue ever,
  • grown Apple's cash pile to the largest in the world at nearly a quarter of a trillion dollars, yes that's TRILLION,
  • grown iPhone profits into nearly 100% of the entire industry,
  • taken Apple Music from scratch to number two in the world,
  • grown Apple Pay from scratch into number 1 in the world with 75% of all US transactions,
  • taken Apple Maps from scratch into 500% greater usage than Google Maps on the iPhone,
  • introduced Apple Watch from scratch and made it into number one seller of smart watches in the world in its first year with greater sales than all other smart watches combined histories,
  • introduced new MacBooks that have set records thus far for sales
  • grown services revenue to the point where it is now 24% of revenue and larger than all of Facebook's revenue combined
And so on. You are right, this is ridiculous, maybe even ludicrous. If only the Board of Directors had your vision Why are they so blind to the obvious? How has Cook has lasted this long with such a history of poor performance? Inquiring minds want to know
 
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C DM said:
My comment/observations is really essentially any company and reality speak, given that's basically what things have been in reality for companies/industry for ages.
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Heres the latest behind the scenes story of what really goes on in an Apple store. I still have plenty of friends that work at Apple and know the issue at hand is far reaching than the 6s theyve acknowledged. In time they will have to address all the phones affected from this issue. But knowing Apple, they wont until the very end and potential class action lawsuit or mainstream media gets in on it. Next year they will have toaddress all the phone have bad battery issues. Its a known cycle Apple has done and will continue to do until they are called out for trying to hide the issue.
http://finance.yahoo.com/news/apple...gRyZWdpb24DVVMEc3ltYm9sA0FBUEw-?.tsrc=applewf
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Wowereit said:
Let's face it, we will see the typical steps again.

1. Apple doesn't acknowledge the problem and charges you for fixing it.
2. Problem gets more attention.
3. Apple acknowledges the problem partly, but plays it down.
4. Somebody starts a class action lawsuit.
5. Media goes crazy.
6. Apple is forced to acknowledge the issue and starts a warranty program.

That's how it has been for years now.
Click to expand...
http://finance.yahoo.com/news/apple...gRyZWdpb24DVVMEc3ltYm9sA0FBUEw-?.tsrc=applewf
 
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bladerunner2000 said:
To everyone that made fun of Samsung's exploding batteries;

What's good?
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Not having a battery that explodes?

/I know a number of people said the same thing and yes, all companies are affected by issues. Your point is fair though because people shouldn't make fun of Samsung.
 
smoledman said:
I rarely take it down to single-digit percentage so I wouldn't know. I know it doesn't shut down randomly.
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You also seem to need to be in a cold weather environment. Which I think is why I haven't experienced random shut downs (no cold weather here) yet mine is eligible for the plan.
 
Carlanga said:
You also seem to need to be in a cold weather environment. Which I think is why I haven't experienced random shut downs (no cold weather here) yet mine is eligible for the plan.
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My phone also shuts down when it's warm outside. For me it was worst during summer vacation when I wanted to take pictures. The phone got extremely hot and shut down more than 15 times a day. Needed a powerbank or wait a time period of at least 15min until it would power back on. This also occured with >85% of battery.
So in my experience it is tied to either warm or cold temperatures and is worsened by camera usage. This is by far the most annoying Apple experience I have ever had.
 
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