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Apple Says iPhones With Third-Party Batteries Now Eligible for Repairs
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WRONG.
If there is a third party battery with broken or missing tabs, then the only service available is a FULL Out-Of-Warranty SWAP at FULL COST.
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Regardless of a genuine or third party battery, if the tabs are missing or broken, full OOW swap. Swapping at the cost of the battery is only done when a repair tech cannot get the battery out with the factory tabs, display seals, and a genuine Apple display intact. In other words, they know. They've seen it all.
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I'm kind of shocked that Apple was doing this. This practice violates so many laws that it isn't even funny (Magnusson-Moss, Song-Beverly, etc.). The FTC explicitly said that this practice was illegal in 2011 and again in 2018. And Apple got fined $9 million last year for violating Australia's consumer protection laws last year.
Historically, Apple's policy, at least for laptops, was in compliance with federal law and California law, both of which require that user modifications only void warranty coverage if it can be shown that the modification caused the failure. I can't even count the number of repairs I did on computers with third-party hard drives, RAM, etc. When did this policy change, and how the heck did a policy that is so flagrantly illegal get past Apple's legal team?
Well, well, well. Isn’t this interesting. Apple refused to replace the battery in my phone when I told them that the third party battery inside wasn’t recognized by Apple’s battery health feature. Prior to the added feature, my phone worked properly. After the feature was added, it bricked the phone.
The store’s genius and manager couldn’t offer a logical explanation for Apple's policy. Their best lie was that third party batteries are inherently dangerous (As if Apple batteries are superior. I had two OEM laptop batteries swell during charging).
I can’t wait to go back now and repeat my request. I’ll be asking them what they did to improve their technicians' safety. Yeh...
The store’s genius and manager couldn’t offer a logical explanation for Apple's policy. Their best lie was that third party batteries are inherently dangerous (As if Apple batteries are superior. I had two OEM laptop batteries swell during charging).
I can’t wait to go back now and repeat my request. I’ll be asking them what they did to improve their technicians' safety. Yeh...
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So because Sonos is 1/800th the size of Apple and your experience with Amazon has been good, case closed?
Apple has a long history of customer loyalty because they take care of their customers and are ranked high in customer satisfaction and device quality studies consistently.
It’s even more amazing considering Apple’s size.
Disney would be a better example.
Amazon is committed to spying on you and overcharging you for products you can buy anywhere with slightly less convenience, or not even that anymore
Read this https://www.forbes.com/sites/christ...best-customer-service-heres-why/#7a6b7480b80a
Amazon at number 4, Apple at number 13 even Google is above Apple at number 12, But hey Apple is the best and certainly don't overcharge for their products and can certainly do no wrong.
Oh, you're a list guy? Tell me with a straight face Google has good customer service or even sells anything customers need service ON. And why is this list credible? And the rankings show the companies are within very small margins. Very subjective ranking.
What makes Apple amazing is they sell 300M devices/yr and do an incredible job. Google sells 1-2M Pixels and tracks your data 24/7.
Again, I like Amazon, but they basically sell a service. The post office delivers most of their stuff and when you do call them, you're talking to someone in India who can basically just tell you to box up what's broken (yourself) and they'll send a replacement. Sometimes not even for free.
Nordstrom destroys Amazon in customer service.
There is no obligation for them to give you schematics and detailed repair manuals, stop this nonsense, please.
I agree people shall be free to repair their devices as much as they want, but it is up to them to figure out how to repair it. If you do not know what to do, maybe you shouldn’t have opened it and tried to repair in first place?
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You lost all credibility when you quoted Forbes on anything Apple.
Ha ha ha you realise Forbes didn't compile the list, by your way of thinking when Apple place an ad in Forbes all their credibility must go out of the window.
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Finally! Now all they need to do is produce a walk-in policy. They could do with offering doorstep repairs too. Samsung allow these
I am pleased that you agree "people shall be free to repair their devices..."
But, ... "vixen"
"Right to repair laws, also called fair repair laws, typically require manufacturers to publish repair manuals and sell the parts, diagnostic software, and tools needed to fix their products. The goal is to ensure consumers can repair their own devices, or pay an independent outfit to do so."
No one is forcing you to repair using a third-party, or even better, to undertake your own repairs.
And, if you prefer the awesome Genius to repair your device, esp. after warranty, then please, feel free to do so.
But, and this is important, do not speak for others that prefer otherwise.
You missed my point. It is not about the battery replacement. If I had replaced a battery on, let's just say an 8, by a third party and I then take it to Apple for a new replacement. Apple say they will replace the entire phone as it met the criteria. So it will only cost me $79 as that is how much it cost for a battery at Apple. As written in the article, this is how I interpret and why I think there should be further clarification.
So much for it being a 'safety concern' huh?
More of Apple's made up facts, that people would rally behind, only to be not true at all.
More of Apple's made up facts, that people would rally behind, only to be not true at all.
Were those repairs by third parties, or were they repairs by customers using third party parts?
if they're not the best, who's better?
i seriously can't think of a better company with better after sales service.
The only one I can think of for me is maybe Rolex. But they also charge for every single thing they do for your watch.
As much as i like Apple 'picking up the pool fella who stubs their toe', if they keep helping people as a way to keep encouraging users to come to Apple "as great customer experience", then no one will ever learn a thing..
Apple is not a closed system anymore... Its a down right octopus-type experience, as they don't know the goal they wish to achieve.
Apple is not a closed system anymore... Its a down right octopus-type experience, as they don't know the goal they wish to achieve.
I disagree. They should offer cheaper repairs or at least support them if they have third-party parts fitted.
Imagine you upgrade your laptop HDD to an SSD. It's working flawless for 8 months, they the screen dies. Sorry, you can't have a replacement because you have a third party HDD installed (for example). Seems sillly. Unless you can see the repair has been a complete bodge job (which can be assessed), why not still provide support?
As a former tech shop owner, I completely agree. You can purchase almost any electronic part from every audio/video corp, no questions asked. So what of they're good, that's their product, they better be the best. Their manipulation and control is 100% about forcing us to upgrade. If this was Sony, or Sonos, we'd have our OEM parts to perform high quality third party repairs. Be careful where you sling mud Apple, it's going to boomerang and hit you square in the face.
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It doesn't take a genius to determine if your service person is an idiot or unqualified. Is the shop a disaster? Can he navigate the native language? Are his statements and answers clear, concise, educated, or does he act like he knows EVERYTHING, and more importantly fix EVERYTHING? No one is that good, well maybe dosedude1
. You don't go to a toothless dentist, with a set of vise-grips on his chair to have your teeth worked on do you? Common sense and intuition, will tell you a lot. Listen to it.
Although Apple claims they still will service the devices with 3rd party batteries they will decline if you don't have the pull tab adhesive in it. Worth keeping in mind.
Makes sense. It would be like asking Apple to repair a device with stripped screws. Whoever did the previous job messed up.