Apple Says iPhones With Third-Party Batteries Now Eligible for Repairs

[69Mustang]

I don’t necessarily agree. Though I wouldn’t have a third party battery in the first place - I’d go to apple and they’d replace my battery, like they’ve done every time i’ve Asked them to.

It’s nice that they are now being even more generous.

Apologies, but I'm not sure what it is you're disagreeing with. Are you referencing Baymowe's original comment or your side topic? I can't tell, and it's hard to respond without knowing what you're actually talking about.

 

[TimCrooked]

I don’t necessarily agree. Though I wouldn’t have a third party battery in the first place - I’d go to apple and they’d replace my battery, like they’ve done every time i’ve Asked them to.

It’s nice that they are now being even more generous.

Hope many times have you had to have a battery replaced?! I have never had to do this, EVER, in all of the devices i have owned.

 

[9081094]

Well that’s a nice start. Now make all your products repairable and use some less glue. Strong magnets were good. As Apple doesn’t upgrade their products that much, make them upgradable too. Let us change RAM, processors, graphic cards, ssd, etc. easily and together with the environmental friendly materials Apple will have a good reason to brag about their green gear.

Unfortunately they make them disposable, if one component failed and you’re out of warranty you could better buy something new.

For example the iMac. It’s almost impossible to repair. Most of the time the screen is still working but it’s better to dispose it when something is broken.

Apple and environmental friendly 🙄

= Apple taking double standards again

 

[HEK]

Apple shouldn't have denied repairs in the first place. That would have been good service.

I'm wondering if Apple's hand has been forced due to changes of law / threatened law suits in one or more countries?

I just love it.
- Apple bad because they deny service if phone has aftermarket battery.
- Apple changes policy.
- Apple bad because they used to deny service.
- Apple did it because it was forced. LMAO
Right Qualcomm can’t force em, Samsung can’t force em, dozens of other lawsuits defended against, but this was “forced” on Apple.

Sort of a no win situation, regardless of policy only thing that remains the same is “Apple bad”. No hidden agenda here, right. 😕

 

[Scooz]

If the iPhone's battery tabs are broken or missing, or there is excessive adhesive, the Genius Bar and AASPs are permitted to replace the entire iPhone for only the cost of a battery replacement at their discretion.

Um, so if I superglue an old battery into my phone I’ll might get a new iPhone for the price of a new battery?

Sound a bit too inviting to the kind of people I wouldn’t know.

 

[zorinlynx]

I'm so glad they changed this policy. It's absurd because there are many places in the world that are really far from an Apple Store and a person may have no choice but to get their battery serviced at a third-party.

That phone shouldn't become verboten for official Apple service forever afterwards!

 

[Baymowe335]

In my opinion Sonos are, my Play 1 blew after 4 years and after contacting them they mailed me a new one (not a refurb) no questions asked.

Sonos? They are such a small company, they could practically personally service each customer. I'm talking about a company of scale with good service.
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It wasn't before, for this issue.

I don't think they should service them at all. Still great service.

The fact they will service them is going the extra mile..

 

[centauratlas]

People who go third party and the third party screws up their phones will be happy.

 

[Ries]

I just love it.
- Apple bad because they deny service if phone has aftermarket battery.
- Apple changes policy.
- Apple bad because they used to deny service.
- Apple did it because it was forced. LMAO
Right Qualcomm can’t force em, Samsung can’t force em, dozens of other lawsuits defended against, but this was “forced” on Apple.

Sort of a no win situation, regardless of policy only thing that remains the same is “Apple bad”. No hidden agenda here, right. 😕

Seems Apple was forced in Australia.

https://metamag.org/2018/06/19/apple-fined-for-refusing-to-fix-devices/

"“[The customers said] they were being refused a remedy of any kind by Apple on the basis that their device had had unauthorised repairs, and those repairs could be as minor as just having a cracked screen replaced on an iPhone or iPad, which all of us need to do from time to time,” Sarah Court said on behalf of the association.

Apple admitted it misled consumers after the Australian court found the company breached consumer law. The Australian consumer watchdog said Apple had contacted about 5,000 customers to compensate them for the error."

 

[maxfromdenmark]

That is a step into the good way

 

[AZMecha]

Well as every one is Happy about this, I'm not.😡😡😡

I purchase Apple Care and only go to Apple or AASP... If needed which has been rare..

This "If the iPhone's battery tabs are broken or missing, or there is excessive adhesive, the Genius Bar and AASPs are permitted to replace the entire iPhone for only the cost of a battery replacement at their discretion."

So now dumb-ass cheapskate can get a new iPhone on the cheap!!!!!!! WTF!!!!

 

[aaronhead14]

Nothing to say here other than this is GREAT! Hope we see Apple care more and more about consumers' right to repair.

 

[TheBensonBoy]

I heard of a rumor in our own little AASP about this. We all kinda blew it off and said "Psh, yeah right" and it sounds like that it may be true. Im actually really excited about this because I hate turning down people because of Apple's rather ignorant and stupid policies against this. This will shed a lot of light and I hope Apple comes forth with this!!

 

[ElRojito]

Without tabs it’s full cost replacement, not battery cost

 

[Baymowe335]

Both you and City ignored...

... the context of the post you quoted. @Baymowe335 stated "This is why Apple service is the best." This being Apple's decision to repair despite 3rd party batteries. No it's not. Apple should have been doing that all along. Apple has good service, there's no denying that. They also have some undeniable idiosyncratic regulations that defy common sense.
So yeah, we shouldn't get ahead of ourselves. Apple's service can be good. This just ain't the reason to proclaim it so.

I still don't think they should support 3rd party fixes.

 

[69Mustang]

Well as every one is Happy about this, I'm not.😡😡😡

I purchase Apple Care and only go to Apple or AASP... If needed which has been rare..

This "If the iPhone's battery tabs are broken or missing, or there is excessive adhesive, the Genius Bar and AASPs are permitted to replace the entire iPhone for only the cost of a battery replacement at their discretion."

So now dumb-ass cheapskate can get a new iPhone on the cheap!!!!!!! WTF!!!!

Lemme see if I'm getting this right. Apple has empowered their employees to further satisfy customers by giving them the permission to replace a phone if the employee sees fit to do so. Your response to this is to whine as if you're entitled. Not only do you whine, you get Spinal Tap Turned up to 11 condescending and insulting. That's one do things I guess.

 

[cb3]

Go green Apple! Make all your products easily repairable and upgradable. You'll make lots of green (money) from happy customers.

 

[BaltimoreMediaBlog]

When are they going to start replacing batteries for original iPhones? 😀

 

[kennyt72]

Sonos? They are such a small company, they could practically personally service each customer. I'm talking about a company of scale with good service..

Sonos is a billion dollar company I didn't realise they were "such a small company'. I'll have to say Amazon then (hopefully a big enough company to satisfy your requirements) I've always had flawless customer service from them.

 

[H2SO4]

I agree with him. I’ve never been disappointed. Many’s the time where they’ve just handed me a new iPhone or iPad and sent me on my way. I’ve found if you know what you’re talking about (“here’s exactly what’s wrong, here’s how I know that this is the issue because here’s everything I’ve tried”) and polite, they treat you very well.

So that's after sales, when they feel backed into a corner. If you really mean many's the time, then they are skimping on pre sales, (making a good product in the first place).

 

[69Mustang]

I still don't think they should support 3rd party fixes.

Why is that? Are you basing that feeling on anecdotal evidence or empirical data that suggests 3rd party fixes are inherently worse or more dangerous in some way? I mean, believe what believe, that's your prerogative. I'm just curious regarding the basis for that belief.

 

[kildraik]

Also:

The battery must be physically discharged to under 60% before service.

If any tabs are broken, you must pay a full-unit OOW swap.

If the third party battery cannot be taken out due to existing tabs failing, you must pay a full-unit OOW swap. (Unlike if it were an Apple battery, where you'd get a full swap for the price of the battery).

Good luck!

 

[baryon]

Wait, Apple, are you crazy?? Think about all the money! Think about all the customers you could screw over by denying them repairs! All these years of using glue instead of screws, and oversensitive liquid detecting tabs to do everything in your power to make repairs impossible, just to throw it all away?

What's next, a MacBook where single keys on the keyboard can be replaced without having to also replace the battery, trackpad, the rest of the keyboard, and the entire top case including the speaker assembly, for roughly the price of a brand new computer? Don't be silly!

 

[MoreRumors?]

Um, so if I superglue an old battery into my phone I’ll might get a new iPhone for the price of a new battery?

Sound a bit too inviting to the kind of people I wouldn’t know.

This certainly needs to be clarified.

If the iPhone's battery tabs are broken or missing, or there is excessive adhesive, the Genius Bar and AASPs are permitted to replace the entire iPhone for only the cost of a battery replacement at their discretion.
Article Link: Apple Says iPhones With Third-Party Batteries Now Eligible for Repairs

It sounds to good when you consider a third party replaced the battery and Apple willing, or at their discretion, to replace an entire iPhone for the cost of the batter replacement.

 

[kildraik]

About f***ing time! I was once refused a repair to the logic board because I had previously replaced the battery with a non-Apple OEM one (and this was entirely unrelated to the problem). Not only could I not try and make a warranty claim on this, they wouldn't even let me pay for the repair; I was told that the phone had no place being serviced at an Apple store and my only option was to pay full price for a brand new phone.

Lol The only way to fix an iPhone's logic board is to pay for a full-unit swap. LOL at the warranty "claim," with a device having 3rd party parts.

Any third-party component voids both the Limited Warranty and AppleCare+ until those components are replaced with Genuine Apple Parts. The battery was always a safety issue, especially. I'm glad they've sorted out the issues, but its still risky (and irresponsible) if the battery is glued in, tabs are broken during installation, etc. At least now there's a "chance," that the device may be able to get fixed, at a cost, of course.

Any member of Apple's Genius team can deny service on anything, and that decision follows the devices serial number no matter where you go.
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Wait, Apple, are you crazy?? Think about all the money! Think about all the customers you could screw over by denying them repairs! All these years of using glue instead of screws, and oversensitive liquid detecting tabs to do everything in your power to make repairs impossible, just to throw it all away?

What's next, a MacBook where single keys on the keyboard can be replaced without having to also replace the battery, trackpad, the rest of the keyboard, and the entire top case including the speaker assembly, for roughly the price of a brand new computer? Don't be silly!

Apple will make more money, because third party batteries generally use the wrong type of adhesives, preventing the battery's removal, prompting a full OOW full-unit swap cost.

Third party service providers are also the best at breaking battery tabs. If they're broken, full-unit OOW cost.

My assumption is that any serviced third party battery has a 20% chance of being successful.