Apple Says Manufacturing Defect is Responsible for Battery Issues in Some iPhone 5s Devices

[charlituna]

How do they know how to contact? Especially with the buying and selling of phones through third parties.

They will contact the buyer on record. If that person resold the phone that isn't really Apple's issue.

I wonder how that works with the consumer laws in the UK etc. Those laws say that it's up to the seller to replace/repair units they sold that they know or it turns out were crap at time of purchase. Which is easy enough when the manufacturer is the seller and openly admits you got a bum unit. But applying consumer law, is that claim only good between seller and original buyer.

What I mean to say it, strictly looking at the consumer laws, if John Smith buys an iPhone from Apple and sells it to Joe Blow, does Mr Blow have any grounds to apply consumer law against Apple or does he have to go back to John Smith. Even if Apple has admitted some units are bad and Mr. Blow's serial is of that batch can he apply consumer law against Apple as the seller if say he doesn't get the memo and turns up with a dead phone a day after warranty so that doesn't just cover it.

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Yep. I've also done all the usual BS: restored as new, lowered screen intensity, turn off wifi when not in the home, turn off cellular when not on the road, disabled background app refresh and pretty much everything else suggested on the web. It's definitely 7.

Until you go to Apple and they say there is no issue with your battery hardware you really can't say that it is 'definitely 7‘. Could be a worn/defective battery and it was just the added stress that caused it to be more noticeable. Or just that you were paying more attention because of the software update.

 

[Count Blah]

Not necessarily. If you had great battery life when you bought it then it's not a manufacturing defect. It's something else. Could be corrupted software, could be a consumed battery, could be those dozen times you dropped it on the floor didn't break the outer glass but did break something internal.

I'm talking Monday on iOS6 - battery is as good as normal. Tuesday on iOS7 - battery is horrible.

Only change is from iOS6->7 - battery was horrible!!! All background items turned off, fresh install and restore, completely clean install. All tried, battery still horrible. The change is with iOS7, and nothing will get addressed.

 

[JAT]

What do you mean? Fix for what? Windows is always improving and fixing bugs, like OSX or any other OS.

How about switching between apps? Which only worked properly in Win 3.1 era. Do you use that function ever? Maybe it isn't important to people.

 

[mdelvecchio]

steve jobs would never have had a manufacturing defect.

(groan...)

 

[goomba478]

Anyone else have their touch ID stop working? Mine is DOA 30 days after receiving it. Won't even read fingerprints in the setup either. I am going to swap it at an Apple Store next week hopefully but so far U haven't heard anyone else having this issue....

 

[StephenCampbell]

How can we tell if our phone is affected?

 

[Afbar1114]

How can we tell if our phone is affected?

I wish I knew too my battery now that i am reading is much worse then my was. I am finding I am putting it on the charger more now then i was with the 5. is there a way to tell?

 

[MacNerd1239]

With my luck mine won't be recalled, my battery life is horrible compared to my friends with a 5s. At 11 AM I turned my phone on and had 52% battery life, I've had full 4G LTE service with WiFi and Location services and all push notifications off since then and locked in my pocket for 70% of the time, it's now 1:56 PM and my phone is at 26%.

 

[nnko]

'Small numbers'?? Always the same words.

 

[ssl0408]

With my luck mine won't be recalled, my battery life is horrible compared to my friends with a 5s. At 11 AM I turned my phone on and had 52% battery life, I've had full 4G LTE service with WiFi and Location services and all push notifications off since then and locked in my pocket for 70% of the time, it's now 1:56 PM and my phone is at 26%.

You should carry your phone in to the genius bar if you can or at least do an online chat. I just contacted them about my phone's battery and touchscreen via online chat and a restore was done and I was told to test it out for a few hours and if nothing changes, they'll set up a warranty replacement (brand new phone without accessories). Now I'm concerned that it'll be another one with battery issues!

 

[Marc-SP]

How about switching between apps? Which only worked properly in Win 3.1 era. Do you use that function ever? Maybe it isn't important to people.

¿¿¿???

I might be sleepy right now, but please can anybody explain what that means?

 

[JAT]

¿¿¿???

I might be sleepy right now, but please can anybody explain what that means?

Yeah, Windows is probably good enough for you. Enjoy.

 

[Marc-SP]

Yeah, Windows is probably good enough for you. Enjoy.

Thanks!, now everything is very clear. Everybody can appreciate your understanding of the matter and the value of your posts . Bye.

 

[Digital Dude]

I'm pretty sure that my 32gig Gold 5s is affected by this latent defect. I reported the issue to Apple immediately after receiving it from AT&T. AppleCare had me perform a restore and though that seemed to help I'm still not able to get through five hours of casual use.

 

[dhruveonmars]

How was long is the battery actually meant to last?
I lost about 7% in about 5 hours at night when connected to wifi. Is this normal?

Thanks

 

[BornAgainApple]

Probably that you're case is far and away not the average? Ever stop to consider the possibility that your battery has just failed and needs to get replaced? It may just be coincidental that it happened after your update to iOS 7--not everything is a conspiracy.

It could very well be a coincidence. Fortunately my iPhone is not quite yet a year old, so I may still be able to get a new battery under warranty.

 

[charlituna]

How can we tell if our phone is affected?

If your phone is from the identified batch you will receive a notice from them. You might want to make sure your phone is registered so they have a way to reach you (although i think you have to give an email during the purchase at least at their stores so that would work, but be on the safe side)

 

[rWally]

I got a call today telling me my phone was affected. I purchased a 64GB gray on launch day. I had the option of them shipping me a new one or going to store to pick up a replacement. I dropped in during lunch today and they swapped me out no problem.

My 5s had horrendous battery life. I'd go to work in the morning with 100% battery and it would be down to around 25% by the time I left with little to no usage. Glad they rectified it. I was getting extremely frustrated.

 

[Tech198]

I was wondering about this...

So, Apple admits..

I wonder what other stuff they haven't told us.

 

[Col Ronson]

Whatever. "We are reaching out to customers with affected phones and will provide them with a replacement phone."

I hope I am wrong, but I seriously doubt Apple is going to track down all the users of the affected iPhones and replace them. They are going to wait for all tech savvy readers of tech blogs to return their iPhones. The people who don't realize there is a problem I doubt are going to get new phones.

I have owned a lot of apple products. More than a few of them were affected by "known" problems. I never heard from Apple until I took them in to get replaced/fixed.

Prove me wrong Apple.

Apple randomly called me out of the blue today and left a message explaining my phone may have a defect and a case number and to call them back. I didn't even notice a problem with my phone but I'll take a new replacement sure

 

[farmD]

Those that received a call from apple, did y'all register with apple during your initial set up?

 

[wchangch]

Do you think it's a fair assumption that iPhone 5s' purchased AFTER Apple's announcement on battery defects (2 days ago) are saved from the said defect? I picked up my 5s today from Apple store and would like to think that not only Apple is calling people to retrieve the defects they would also have a way to avoid more defects from being sold. On the other hand, I am not impressed with my 5s battery so far. It's draining faster comparing to my 5.

 

[Beezy253]

I got a call today telling me my phone was affected. I purchased a 64GB gray on launch day. I had the option of them shipping me a new one or going to store to pick up a replacement. I dropped in during lunch today and they swapped me out no problem.

My 5s had horrendous battery life. I'd go to work in the morning with 100% battery and it would be down to around 25% by the time I left with little to no usage. Glad they rectified it. I was getting extremely frustrated.

Apple randomly called me out of the blue today and left a message explaining my phone may have a defect and a case number and to call them back. I didn't even notice a problem with my phone but I'll take a new replacement sure

Can you post your defective phones serial numbers, so we can find out which production weeks/factories the phones came from?

 

[fenixfenix]

Apple randomly called me out of the blue today and left a message explaining my phone may have a defect and a case number and to call them back. I didn't even notice a problem with my phone but I'll take a new replacement sure

What is the week of manufacture of your iPhone 5s?

 

[scapegoat81]

I got a call today telling me my phone was affected. I purchased a 64GB gray on launch day. I had the option of them shipping me a new one or going to store to pick up a replacement. I dropped in during lunch today and they swapped me out no problem.

My 5s had horrendous battery life. I'd go to work in the morning with 100% battery and it would be down to around 25% by the time I left with little to no usage. Glad they rectified it. I was getting extremely frustrated.

Apple randomly called me out of the blue today and left a message explaining my phone may have a defect and a case number and to call them back. I didn't even notice a problem with my phone but I'll take a new replacement sure

Please post Serial Numbers so other users can compare their models. Thanks guys