This is not the correct answer. Obviously Apple is receiving a lot of feedback on the bent iPad issue, otherwise why would they were respond to the matter ? The point is, if they don’t respond, then it makes it look like they might be hiding something, and if they do respond, it has to be for either (A.)Damage control and (B) Cost savings to slow down the return process by them saying it’s ‘normal’.
The problem is, by Apple saying that this is normal, customers are not going to believe them, because no other iPad has ever exhibited a slight bend in the past. But I think by them saying it’s ‘normal’, is only going to draw way more negative feedback.