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If you put the bumper on it more or less fixed the issue so why would they recall the phones? Didn’t they have class action law suites raised against them? I’m afraid I took no notice of the G4 cube and never heard of the Air shutting off.
Sure. Wrapping an oversized rubber band was a “fix.” The Air throttling was well documented at the time. It was fixed with the next version of the MacBook Air in November of 2008.
 
It’s not the spoon that bends, it’s only yourself

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In dark times, the cult shows their true colors. Deny deny deny.

I like tech and apple but I’m not too thrilled with “the community” demonizing people for merely expressing criticism. I value people’s experiences over a corporation’s spin

In 10 years, and hopefully way sooner, people will see Tim’s reign as a major blunder to the brand and wonder how people came up with so many excuses for blatant arrogance and incompetence
It’s funny because I love Apple products and I actually have the new iPad Pro but still I can’t stand people defending Apple when they don’t even know the facts of what other people report. It’s annoying to have people telling others “well everything brakes under certain conditions” or “my iPad Pro is fine” (so I guess others aren’t allowed to have issues with it). It doesn’t make any sense and it’s pure fanboism.

Having said that, I don’t think Apple has completely lost it and I actually challenge people saying otherwise. I just don’t think that Jobs would have done many things differently. Apple’s current strategy is the result of its success and I don’t think Cook is to blame. He is doing what any CEO would have done while managing the tramendous success of the iPhone and he is doing it very well. But at the same time when a consumer complains, you should respect him and not side with the corporation (especially when you gain nothing from doing it).
 
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I ordered 12,9 with cellular. Estimated delivery is 4th of January. If its bend by any degree it goes back. It was nearly 2000USD here in Norway...I am not accepting any @curved screen@ approach. That I have from LG for fraction of the price!!
 
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But again, their response is appalling and I think you even said they were better off saying nothing at all. So the fact they issued a statement like this, and used The Verge to deliver it, says even more about their character. Of course defects occur with mass manufactured anything and everything.

I hope that I can trust they have privacy views in mind as they often tout, but as it stands: they are gas lighting people into redefining what a DEFECT means. The very definition of the word. Its not a complicated concept or word. They say its NOT a defect.

...That is fundamentally insane! In what world is an obviously warped body, laying down on a table as is a normal use case, that should be straight, NOT a defect?

Totally agree. I think it was a dumb move for them and it's obviously a defect. I can only go my own personal experience though and I have never received a defective product from Apple and their service has always been the best. Until I see otherwise, I'll buy their products.
 
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It’s risky to buy Apple products these days it seems, difficult to impossible to repair, keyboard issues in MacBooks, bent iPads, expensive “repairs” at Apple store. Man, it’s getting really hard to justify buying one of these products now. The only thing still worth it in my view is the iPhone.
How about the 2018 Mac Mini with it's reported issues from the community like Bluetooth issues, T2 crashes, soldered SSD chips (which when they fail it's a throw away item unless you want to buy a motherboard). I'm sticking with my 2012 Mac mini and when it stops getting updates, i'll make it a Linux and Windows 10 machine.

But what gets me are all the Apple apologists who skewered those who claimed their shiny new 2018 iPP's got bent somehow without being mishandled.
 
This is not the correct answer. Obviously Apple is receiving a lot of feedback on the bent iPad issue, otherwise why would they were respond to the matter ? The point is, if they don’t respond, then it makes it look like they might be hiding something, and if they do respond, it has to be for either (A.)Damage control and (B) Cost savings to slow down the return process by them saying it’s ‘normal’.

The problem is, by Apple saying that this is normal, customers are not going to believe them, because no other iPad has ever exhibited a slight bend in the past. But I think by them saying it’s ‘normal’, is only going to draw way more negative feedback.

So it was better to say nothing than to say its normal, given those are the only two options Apple was ever considering?

I agree, issuing a statement when the issue bubbles up repeatedly is something they should do... AND admit fault, own it, for affected devices. This is turning into PR-gate more than bendgate.

but saying its totally fine is WAYYYYY worse imo than no statement at all. As I've said I think its so insulting to customers' intelligence. This thread seems like evidence of that
 
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It doesn’t matter if you own one or not. I personally don’t because I have no need for a shiny new iPad but I care about this company and their products. They are a premium manufacturer that sometimes borders on selling luxury computers.

When you pay extra for what is understood to be a cut above the rest, you should get a product without flaws. There is just no excuse for bent iPads out of the box no matter how small that bend is. It is indefensible and I am a total Apple fanboy. I love the ecosystem and will never buy a computer that isnt a Mac or a phone that isn’t an iPhone.

Correct. Although I am not sure why you care about the company (they don't care about you), I get expecting a high quality product. For me, my iPad Pro is perfect and everything is as expected. Should I throw that experience out the window because there was a bad batch in manufacturing? Or because they called it normal? Both of which make no difference to me and my iPad. No, I don't believe so. I still think the whole thing is overblown and most of the noise on here is just from people who enjoy blasting Apple. That doesn't make any of them wrong, or Apple right, but it's just kind of silly to get all up in arms about.
 
If it ships bent it’s a defect. Period. End of discussion. The Steve Jobs reality distortion field isn’t around anymore.
 
I thought Apple’s position was that it isn’t a bad batch but normal.

It's clearly a bad batch or every iPad sold would be bent. Plenty of people on the site are perfectly happy with their straight iPad's, myself included. That means it wasn't a bad design decision, it was a faulty manufacturing process that affected a number of iPad's (mainly 12.9 LTE models).
 
I think
I wonder if there’s any chance they will update the iPad Pro in 2019?

I was literally just wondering that too

I think there's a VERY good chance it will be updated in 2019.

Whereas before maybe the roadmap was another 1.5 years like 2nd to 3rd gen, I'd say the next one will come in <12 months. Maybe early summer.

I think the new iPads have touch sensitivity issues too,
 
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You sure HE's the Geek? :)
 
I recall that thread you started, and Apple doesn’t have to acknowledge your product for replacement if you’re outside your warranty. Has Apple made exceptions in the past to assist the customer outside the warranty period? Yes, but it doesn’t mean they have to do so in every situation either. You sound rather conceited, when you don’t know the extent of how many times they have helped customers in situations when they didn’t have to.

[FTR, Apple likely would just replace your AirPods versus repair them. Many times, This is due to the difficultly of the repair.]

It doesn't mean they have to, no. But it was to show a point about how Apple no longer "does the right thing" - which was always that they used to do.

Apple is now very much a "nickel and dime" company. When I used to work at one of their stores, if something was just outside of the warranty period - or was completely disproportionate financially, we would do our best to help the customer out. Something like this we WOULD have CS Code'd. And how they can justify £145 to "repair" (with a 3 month warranty, too) a pair of £159 headphones is beyond me - other than screwing the customer over.

When you're paying premium prices - you expect premium service. Would you accept a slight bend in the production of a £99 tablet? Probably. Should you accept it in a device which can run £1500? No way.
 
Criticism? Loudest? Aren’t you a hypocrite. For a trillion dollar company to have this happen to a over 2k iPad maxed out is unacceptable. That’s not criticism... that’s realism. This news broke just as the iPad Pro 10.5” has a white spot in the middle of most but I guess that’s a manufacturing “defect” like you say as well.
Point being this is no accident, this is intended by design and strategy. Just like the iPhone battery throttling which turned out to be true. It’s a marketing ploy and strategy and to add on Apple care now as a necessity other than an option to your device..

They ship junk now, Steve Jobs they didn’t but this and the MacBook like well as HomePod is JUNK for the prices and the company should be ashamed of itself and so should you

All I have done is respond to those who have quoted me. I made my points and stand by them. And yes, it is realistic that there are problems with devices. It happens all the time, but not with every device. I owned the 10.5, no white spot. I own the iPad Pro 11, no bend. That points to a manufacturing defect with a small batch of iPad's. Clearly not the end of the world. Haha I think you need to get off your high horse a bit. If you don't like their products, don't buy it, you have every right to that - but to say it's junk is just naive. Manufacturing defects have been going on for years and it has happened under your savior Steve Job's watch as well. Again, deep breaths - it's not the end of the world.
 
It’s funny because I love Apple products and I actually have the new iPad Pro but still I can’t stand people defending Apple when they don’t even know the facts of what other people report. It’s annoying to have people telling others “well everything brakes under certain conditions” or “my iPad Pro is fine” (so I guess others aren’t allowed to have issues with it). It doesn’t make any sense and it’s pure fanboism.

Having said that, I don’t think Apple has completely lost it and I actually challenge people saying otherwise. I just don’t think that Jobs would have done many things differently. Apple’s current strategy is the result of its success and I don’t think Cook is to blame. He is doing what any CEO would have done while managing the tramendous success of the iPhone and he is doing it very well. But at the same time when a consumer complains, you should respect him and not side with the corporation (especially when you gain nothing from doing it).

I get mad when people defend Apple without knowing the facts, but what I dislike more are those consumers who actively work against the consumer by defending everything Apple does to save money (I.e no way out the box to hook up an iPhone to MacBook). These people want Apple to be some sort of monopoly and we must accept everything they want to do. I would get it if it were Tim Cook... in some ways that’s kind of his job. But why would a consumer want a corporate overlord?
 
What’s really annoying about this whole situation is the fact that some people kept defending Apple by blaming forum members for mistreatment when the only thing they did was carrying their devices in laptop bags. Even if it wasn’t for this manufacturing issue, people should have never blamed others for following the expected behavior anyone with a mobile device would have. The whole “you are holding it wrong” notion is just plain wrong. Mobile devices are meant to be carried and sustain considerable damage while being carried in bags.
They are just living their life wrong.
 
All I have done is respond to those who have quoted me. I made my points and stand by them. And yes, it is realistic that there are problems with devices. It happens all the time, but not with every device. I owned the 10.5, no white spot. I own the iPad Pro 11, no bend. That points to a manufacturing defect with a small batch of iPad's. Clearly not the end of the world. Haha I think you need to get off your high horse a bit. If you don't like their products, don't buy it, you have every right to that - but to say it's junk is just naive. Manufacturing defects have been going on for years and it has happened under your savior Steve Job's watch as well. Again, deep breaths - it's not the end of the world.

When people are picking up demo units with a bend and a bulge, and when I've seen a couple 10.5 demo units with a white spot belly button, DEMO UNITS, with my own eyes, there's something more going on than a fringe one-off. Especially massive threads flooded with posts from users who have been on this board for years without a real axe to grind except wanting something built to last since iPad refresh cycles are much longer for the average user, even the average fanboy compared to yearly iphone upgrades, etc. The white spot issue is an issue. It makes me glad as hell I didnt get the 10.5 and opted for the 12.9, but still not very confidence instilling since the 12.9 could have it crop up too (though not as frequently) or some other 'fun' issues. In recent history, I dont recall such an issue with any iPad. The iPad 3 got hot and it was thick and slow for an a5x powering the pixels, but it didnt bend, it didnt get white spots, it didnt have touch issues. Nada.

Its quite concerning that ipads and Macbook pro's seems to have the most problems in terms of longevity, devices that command super premium prices and that people dont refresh all that often.

Make ipad engineering great again.
 
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