This is just unbelievable. If I got an iPad Pro this way out of the box, I would return it immediately. I mean, c'mon, it is a 900€ tablet, I deserve a perfect unit. It is not a cheap device.
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Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect
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I understand the cause behind the problem, but the statement itself: not considered to be a defect? Wow, why even say something like that and not ignore the news from the verge and other tech sites. True garbage from Apple
Yea right, next year they’ll silently upgrade the aluminum on the 2019 iPad Pro and pretend nothing happened. Sad!
Do you have evidence to counter their statement? If not, it could be perfectly true.
Aside from the bending, I’ve received 3 iPad Pro 11” with grey smudges on the screen corners. I’ll keep returning them until I get a perfect one. If you are gonna charge me 20% more, you better make sure I get a perfect product
I get where you coming from, but isn't it a design fault if a person needs to do so many things to protect their portable hardware, while on the go?. Or maybe not, i don't know, if people are willing to accept it, then its fine, but i personally find this terrible, cause i get scared of using the new products (like mbp 2018), and this is not how this should be imo.
Has anyone anywhere verified that Apple will take the iPads back or exchange them outside of the normal return period?
There has to be quite a few people out there that are only discovering that the bending has happened post 14 days purchase(Apple is letting returns happen later for the Holiday season.)
Right
Buy a car with a bend in the roof and talk
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This makes me feel very sad, Apple selling products of this poor quality. I feel sorry for the iPad Pro customers.
Oh, excuse the many apple customers for not being pleased that a flawed product is being passed off as 'normal'. Seriously, what's wrong with you people?
if anything a slight bend would help you pick it up off the table easier.
It will be resolved in the next release. Sort of like with the keyboard issue with the MacBook Pro / Macbook. I'll wait til the 2019 iPad Pro refresh with the problem fixed and maybe have the front facing FaceTime camera upgraded to 1080p and other enhancements.
But would it surprise you to know that there are unit-to-unit variances in any mass-produced product?
I guarantee that if you sighted-down the side of several of a line of the same model of new car sitting on the dealer's lot, you'd find some units with slight imperfections.
In fact, Andy Warhol made a career (remember the famous "wall of soup labels" graphic?) of the fact that even mass-produced-to-be-identical items have slight imperfections that actually make each one of them unique.
They are called "tolerances" for a reason.
Having said that, if I got one that was too bent for my tastes, I would take it back during the 14 day "no questions asked" return period and get another one.
But they are right that this is a very difficult effect to control when a big slab/sheet of metal goes through a bunch of manufacturing steps. It's just that no other brand is held to the same standards as Apple's products.
And remember the internet amplification effect...
If you get a bent one - return it within 14 days.
100% return rate = apple improves quality control
100% return rate = apple improves quality control
Apple is honestly better off just not saying anything. A small number of iPads are bent out of the box, it’s a bad batch in manufacturing, they swap em, and life goes on. Instead, they prefer to put out statements like this. Anyway, love my new iPad Pro. Guess I got lucky.
I admit, Apples response to this is baffling, regardless if they are telling the truth or not, it will not make the customer feel any better about a product if it is slightly bent out of the box. In the event if a customer does receive a bent iPad, then I think Apple should acknowledge the return for one that is not bent, especially being that this is not a common occurrence with past iPads until now.
I would say most Who notice the bending, have a right to question it, and I don’t think this article regarding Apples comments will appease to many customers regardless.
Well that's not right... I would've returned them straight away if it's true. I've never seen a bent iPhone from new
Let the stock price drop even more!
Keep this up Tim, I’m starting to think even Scott Forstall would’ve been a better CEO
Keep this up Tim, I’m starting to think even Scott Forstall would’ve been a better CEO
What happens if you try to put a hard case on a bent iPad?
Mmm... I'm assuming the bend in the iPads apple is talking about is very minor. I think the bend in the videos is very major though and probably not out of the box.
Dunno. But it ain't great!
Mmm... I'm assuming the bend in the iPads apple is talking about is very minor. I think the bend in the videos is very major though and probably not out of the box.
Dunno. But it ain't great!
Lalalllalllaaaa... yes your 2 grand tablet is bent Lalala we don’t care as it saves us money in quality control lalalaaaaa we are richer as a result lalala..
And NO you can’t change it after 14 days!
You can imagine that being the sarcastic thinking in the board room at Apple over this....
I don’t actually think I’ve ever heard of an expensive electronics device, advertised at ‘professionals’ as also being advertised by design as ‘bent out of the box’..!!
And NO you can’t change it after 14 days!
You can imagine that being the sarcastic thinking in the board room at Apple over this....
I don’t actually think I’ve ever heard of an expensive electronics device, advertised at ‘professionals’ as also being advertised by design as ‘bent out of the box’..!!
