Apple Says Third-Generation Keyboards Exclusive to 2018 MacBook Pro

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 15, 2018.

  1. MacRumors macrumors bot

    MacRumors

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    [​IMG]


    Last month, Apple initiated a Keyboard Service Program for MacBook and MacBook Pro, after determining that a "small percentage" of the keyboards in 2015-2017 MacBook and 2016-2017 MacBook Pro models may experience keys that feel "sticky," repeat, or do not respond in a consistent manner.

    [​IMG]

    Apple did not identify a cause for the issues, which they call "behaviors," but they're believed to be caused by dust and other particulates becoming stuck in the butterfly switch mechanism underneath keycaps.

    Apple has been servicing affected keyboards free of charge, with the process involving the replacement of one or more keys, or the whole keyboard. For the MacBook Pro, the replacements are second-generation keyboards -- often the 2017 variant with slightly different markings on the Control and Option keys.

    Then, last week, Apple surprised us with new 2018 MacBook Pro models that feature an "improved third-generation keyboard for quieter typing." These models are not eligible, at least not now, for Apple's service program.

    Apple hasn't directly acknowledged whether the quieter, third-generation keyboards dually address the keyboard issues, but iFixit discovered the 2018 MacBook Pro has a thin, silicone barrier underneath each key, which they believe are intended to prevent the dust and crumbs from getting stuck.

    [​IMG]
    iFixit discovered a thin, silicone layer underneath keys on the 2018 MacBook Pro

    For this reason, some customers have been hoping that Apple will start swapping out second-generation keyboards with third-generation keyboards, as part of its service program, but MacRumors has learned that isn't the plan.

    When asked if Apple Stores and Apple Authorized Service Providers will be permitted to replace second-generation keyboards on 2016 and 2017 MacBook Pro models with the new third-generation keyboards, if necessary, Apple said, no, the third-generation keyboards are exclusive to the 2018 MacBook Pro.

    Hopefully, in that case, it means that Apple has quietly tweaked the second-generation keyboard to be more reliable. It wouldn't really make sense for Apple to replace keyboards with ones that are just as prone to break again, especially if the third-generation keyboards offer a fix.

    One possibility is that the third-generation keyboards aren't backwards compatible with 2016 and 2017 MacBook Pro models to begin with. The keyboard is actually one part of a larger component called the "top case," which also has a glued-in battery, and the internal design could be tweaked in 2018 models.

    To initiate a repair, head to the Contact Apple Support portal, select Mac -> Mac notebooks -> Hardware Issues -> Keyboard not working as expected -> Bring in for Repair and book an appointment with an Apple Store or Apple Authorized Service Provider. Remember to back up your Mac before any servicing.

    Article Link: Apple Says Third-Generation Keyboards Exclusive to 2018 MacBook Pro
     
  2. DrJohnnyN macrumors 65816

    DrJohnnyN

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    Awesome! Again, pretty solid update. Went to my local Apple store today. The sound difference is definitely noticeable.
     
  3. jerry16 macrumors regular

    jerry16

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    Of course not; that would be admitting they screwed up.
     
  4. koruki macrumors 65816

    koruki

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    Remember kids, a condom makes all the difference.
     
  5. matthew12 macrumors member

    matthew12

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    #5
    So basically the non Touch Bar Pros are still screwed. Nice. Another reason to stay clear of the gimped models.
     
  6. Xardas220 macrumors member

    Xardas220

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    This isn‘t a fair move from Apple I think. I hope if I swap the keyboard of my MBP 2016 next month or so that they use the 2018-one. :/
     
  7. DrJohnnyN macrumors 65816

    DrJohnnyN

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    Unlikely. Why would they?
     
  8. Xardas220 macrumors member

    Xardas220

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    As I wrote, I hope so. They do not have to but I realy hope so.
     
  9. vipergts2207 macrumors 68000

    vipergts2207

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    I think it’s unlikely as well. As far as why though, to fix the screw up they made with the 2nd gen one.
     
  10. scrapesleon macrumors 6502a

    scrapesleon

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    Apple way of saying get the 2018 MacBook all other older versions are obsolete
     
  11. swingerofbirch macrumors 68040

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    Not feeling like Apple is how Apple has felt to me since around the time OS X Lion came out.
     
  12. IbisDoc macrumors 6502

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  13. Brookzy macrumors 601

    Brookzy

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    Most Apple repair programmes I can recall have involved Apple replacing the broken part with an identical part with the same flaw.
     
  14. MTW macrumors regular

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    Gross. Hopefully Apple gets destroyed in court.
     
  15. CWallace macrumors 603

    CWallace

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    #15
    It does not benefit Apple from either a PR or a financial standpoint to continue to manufacture 2016 and 2017 series keyboards for repairs if the 2018 model is a "drop in" replacement should it prove to be more resilient and robust.

    In such a scenario, it may just be a case that once Apple has exhausted their existing stock of replacement pre-2018 keyboards on repairs, the standard for all three series when it comes to repair will be the 2018 series keyboard.
     
  16. MrGuder macrumors 68030

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    It sounds like the revision to the 2018 model will not be retrofitted to the 2016/2017 model.
     
  17. DVD Plaza macrumors member

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    #17
    Err, MacRumors you've been around for a few years - you know full well that's exactly the kind of thing Apple does. GPU failures with MacBooks for example - yep, replaced with exactly the same mainboard that suffered the exact same fault several years later.

    Your sentence is utterly wrong and misleading.
     
  18. newdeal macrumors 68020

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    #18
    Screw you Apple, this isn't an isolated incident, I have had one 2016, one 2016 replaced with a supposed new style, and now a 2017 and all of them are crap and prone to sticking keys or in severe cases non-functional or sporadically functional keys...
     
  19. vipergts2207 macrumors 68000

    vipergts2207

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    That’s true, see 2007 and 2011 MBP GPU programs. That being said, the technical hurdles behind trying to drop in a different GPU is relatively steep. In comparison, dropping in the 3rd gen keyboard would seem to be rather plug and play, at least on the surface.
     
  20. Naraxus macrumors 6502a

    Naraxus

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    Of course they are. How else would Apple upsell their customers on something that should have been on the MBP to begin with? Then again this never should have been an issue because there was nothing wrong with the scissor keys on the old keyboards and didn't need Ive's ego screwing it up.

    Memo to Apple customers - spend $2k on a new laptop otherwise you S0L with our old keyboards.
     
  21. robbieleffel macrumors member

    robbieleffel

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    #21
    I bet they are replacing it with the same keyboard. Allegedly, the keyboards in question are such a small number they are probably rolling the dice that there would be a second issue with the machine. It's a business decision.
     
  22. TimmeyCook Suspended

    TimmeyCook

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    #22
    In which way?
     
  23. fcolinares Suspended

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    #23
    Ugh.. After 30 years of owning Apple devices I am really starting to hate Apple... If I only knew they were going to launch these models... but I just got a MacBook Pro 2017 from an online retailer four weeks ago and now I am not elegible for an exchange!
     
  24. NBAasDOGG macrumors 6502

    NBAasDOGG

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    #24
    I know some guys at college putting condoms-like protectors on their fingers when using their MacBooks. I guess that’s a way to prevent wear and tear ;)
     
  25. vipergts2207 macrumors 68000

    vipergts2207

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    #25
    Well when the keyboard self-destructs and the notebook computer is no longer useful as a notebook, that would render it rather obsolete, it would seem to me anyway.
     

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