Apple Says Third-Generation Keyboards Exclusive to 2018 MacBook Pro

[randyhudson]

Apple are stupid. Why are they fixing a keyboard that has no problems. People who complained about the keyboard were just old and uncomfortable with change. All changes are always for the better.

Steel is a terrible metal for an iPhone body. They were so smart to switch to softer aluminum with the iPhone 5. Nailed it. Why have they switched back to steel again for the iPhone X?

 

[Randall2018]

This isn‘t a fair move from Apple I think. I hope if I swap the keyboard of my MBP 2016 next month or so that they use the 2018-one. :/

I don’t see why it isn’t fair to swap a defective one for the same thing you originally paid for instead of giving a free upgrade.

 

[philosopherdog]

I hope they change there mind. Replacing defective keyboards with defective ones is not reasonable.

 

[TimmeyCook]

Well when the keyboard self-destructs and the notebook computer is no longer useful as a notebook, that would render it rather obsolete, it would seem to me anyway.

No, it doesn't self destruct, and that would not be planned obsolescence.

 

[Bacillus]

Apple are stupid. Why are they fixing a keyboard that has no problems. People who complained about the keyboard were just old and uncomfortable with change. All changes are always for the better.

Steel is a terrible metal for an iPhone body. They were so smart to switch to softer aluminum with the iPhone 5. Nailed it. Why have they switched back to steel again for the iPhone X?

I don’t see why it isn’t fair to swap a defective one for the same thing you originally paid for instead of giving a free upgrade.

Nobody ever proved Ford Pinto to be a bad car - it was just slightly inflammable (for a very minor number of users...)

 

[currentinterest]

Another site collected actual repair data on keyboards and found no greater number of repairs for the keyboards under discussion than for past keyboards. Apple likely uses repair data in making its repair decisions rather than rumor site postings.

 

[Tubamajuba]

I don’t see why it isn’t fair to swap a defective one for the same thing you originally paid for instead of giving a free upgrade.

You don't see why it isn't fair to swap a defective part for a defective part?

 

[Tozovac]

How about stopping the Thin Is In crap and plump back up a tiny bit then admitting you can only push fashion so far on a freaking laptop, and bringing back a nice-to-use tactile keyboard plus a usable set of ports again. Answer. Done.

 

[Randall2018]

You don't see why it isn't fair to swap a defective part for a defective part?

Not all of them are defective so I would expect them to swap it for a non defective keyboard of the same design rather than giving out a free upgrade.

 

[vipergts2207]

I don’t see why it isn’t fair to swap a defective one for the same thing you originally paid for instead of giving a free upgrade.

Most people didn’t know they were paying for a defective keyboard either. Aside from that, I agree.

Not all of them are defective so I would expect them to swap it for a non defective keyboard of the same design rather than giving out a free upgrade.

And when the defect is in the design itself?

No, it doesn't self destruct, and that would not be planned obsolescence.

It doesn’t self-destruct? Evidence says otherwise. It wasn’t planned obsolescence originally. However, now that they’re aware of the reliability issues and (possibly) have a fix they could drop in place, I’d say it now qualifies as planned obsolescence.

 

[Pangalactic]

It wouldn't really make sense, and wouldn't feel very Apple, for them to continue using replacement keyboards that are just as prone to break as the ones they are replacing.

Ehmm what? It's Apple. Those are the bestest Macbooks with the bestest keyboards we've ever designed!

 

[pl1984]

Ugh.. After 30 years of owning Apple devices I am really starting to hate Apple... If I only knew they were going to launch these models... but I just got a MacBook Pro 2017 from an online retailer four weeks ago and now I am not elegible for an exchange!

I'm surprised this update took everyone by surprise. I can't think of a single rumor about an imminent release of a new MBP.

 

[Tubamajuba]

Not all of them are defective so I would expect them to swap it for a non defective keyboard of the same design rather than giving out a free upgrade.

All first and second gen butterfly keyboards have the same issues. Combined with a strict daily cleaning schedule and a bit of luck, it's possible to not have sticky keys. They're all going to be loud and get even louder when the CPU and/or GPU are under load, however. So yes, any replacement will be defective.

 

[pl1984]

Not all of them are defective so I would expect them to swap it for a non defective keyboard of the same design rather than giving out a free upgrade.

What makes the new one an upgrade?

 

[Randall2018]

And when the defect is in the design itself?

If that was the case then maybe, but I haven’t seen any evidence that there are higher rates of failures on these keyboards than on other versions.
[doublepost=1531702168][/doublepost]

What makes the new one an upgrade?

Apparently it is quieter.

 

[Dydegu]

Of course not; that would be admitting they screwed up.

I still don't understand this argument. There is a repair program in place. There is a silicone barrier under the new keys of the 3rd gen keyboard. How is that not an admission that there is at least a possible flaw in the keyboards?

 

[Randall2018]

What makes the new one an upgrade?

It’s quieter.

 

[Dydegu]

Of course, it is possible that a few customers who send in their 2016 or 2017 MacBook Pro may end up with a third-generation keyboard in rare circumstances, at the discretion of Apple Stores and Apple Authorized Service Providers.

Article Link: Apple Says Third-Generation Keyboards Exclusive to 2018 MacBook Pro

Why say this if there is no evidence that it could occur?

 

[pl1984]

It’s quieter.

OK, but what makes it an upgrade?

 

[MrGuder]

If this is true then it really hurts all the people who bought the 2016 and 2017 model.

 

[Randall2018]

OK, but what makes it an upgrade?

I’m not sure how I could be any more clear. It’s hard to simplify it down below a two word post...

 

[pl1984]

I’m not sure how I could be any more clear. It’s hard to simplify it down below a two word post...

Being quieter is not an upgrade. All it means is...it's quieter.

 

[johnnybeagle]

"Thanks for beta testing the keyboard for us, 2016/17 MBP owners"
-Apple, probably

 

[Guidonculous]

Well when the keyboard self-destructs and the notebook computer is no longer useful as a notebook, that would render it rather obsolete, it would seem to me anyway.

Well, Apple will fix it for free out of warranty for 4 years from the purchase date, so obsolete seems like a poor word choice.

 

[Dydegu]

"Thanks for beta testing the keyboard for us, 2016/17 MBP owners"
-Apple, probably

I think the 1st gen testers with the MacBook are the true heroes!