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Apple Says Third-Party iPhone Screen Repairs No Longer Fully Void Your Warranty

SeaFox said:
If he fried the board during the repair, the consumer would know as soon as they picked up their phone and found it not working. It would be painfully obvious who was at fault.

Well painfully obvious to most people here, I guess.
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ESD damage is NOT always visible right away.

Of all folks you could ask, even Apple themselves say this in an age-old video, watch and enjoy:
Pay close attention to these parts:
8:39-9:14
20:26-21:40
25:39-till the end

Glassed Silver:win
 
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Calby said:
Ok, good for the customer bad for apple I guess, how should apple know if the 3rd party repair Guy did use ESD protection gear?
One spark from the finger is enough to fry the board.
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Uh, what? I've replaced screens on my iPhone 3GS, 4S, 5 and 5c all without any protection gear and never had any sparks frying the board.
 
BoltmanLives said:
I suspect Apl is feeling a ton of pressure, many states are starting to flex their power on Apl (and others) and its practices, only one has to pass a law for right-to-repair then Apl has to produce manuals,reparable devices and spare parts ..this is an attempt to mitigate IP exposure and non-repairable device types . We'll see where this ends. Apl was ready to throw John Deer under the truck by excluding the word "phone"from state legislation leaving everything else in. sleazy apl lobbyists thought they could pull one over on farmers .. But the farmer DA turned out to be a computer scientist and understood what sleaze Apl was trying to pull and called them out on trying to skate..saying your trying to keep everyone out of your secrets. Going to be interesting to say the least, just takes on state then the lid is blown off Apl's protectionist practices.
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Source?
 
iMacDragon said:
Modern devices and chips are much better protected against ESD than they used to be in the 80's/
Click to expand...

Yes, ofc. But still the risk is there and ESD protection is not expensive.
When I'm leaving my stuff off for repair I'm always worried if the repair guy knows about ESD or if he just don't give a ****.
I don't want a broken device because of ESD.
 
I am glad since my ip7 screen has green tint on it on the bottom so I can replace it. The problem is that I was told, replacement screens might have issues too
 
The sh*tiest screen I ever had was an Apple Store replacement on my 3G, which was noticeably tinted green.
 
How good are the display replaces from Apple? I worry that something will go wrong such as the display not being completely up to the glass, or the backlighting being off and perhaps even the waterproof seals being damaged.
 
MacRumors said:



iPhones that have undergone any third-party screen repair now qualify for warranty coverage, as long as the issue being fixed does not relate to the display itself, according to an internal memo distributed by Apple today. MacRumors confirmed the memo's authenticity with multiple sources.

iphone-7-display.jpg

Previously, an iPhone with a third-party display was not eligible for any authorized repairs under warranty.

When a customer with an iPhone that has a third-party display seeks a repair for a non-display issue, Apple Stores and Apple Authorized Service Providers have been advised to inspect the device for any fraud or tampering, and then swap out the device or replace the broken part based on Apple's in-warranty pricing.

iPhones with third-party displays must still be within their warranty coverage period, whether it be Apple's standard 1-year manufacturer's warranty or extended AppleCare coverage, in order for warranty service to be honored.

If the iPhone is out of warranty, or the repair involves a display-related issue, customers will be offered the option to pay Apple's flat rate out-of-warranty pricing. If a customer declines this out-of-warranty pricing, then Apple Authorized Service Providers are instructed to decline service altogether.

If the presence of any third-party part causes the repair to be unsuccessful or breaks the iPhone, Apple said customers will be required to pay the out-of-warranty cost to replace the third-party part, or the entire device if necessary, in order to resolve the issue that the iPhone was initially brought in for.

If a customer wants to pay for an Apple genuine display to replace their third-party display, Apple Authorized Service Providers have been instructed to quote the typical out-of-warranty price for a new display. Apple said AppleCare+ will not cover third-party display or battery repairs.

Apple Authorized Service Providers are still instructed to decline service for any iPhone with a functional failure related to a third-party aluminum enclosure, logic board, battery, Lightning connector, headphone jack, volume buttons, mute switch, sleep/wake button, and certain microphones.

MacRumors has confirmed that the policy applies to repairs in the United States and Canada, while other regions are likely included.

Article Link: Apple Says Third-Party iPhone Screen Repairs No Longer Fully Void Your Warranty
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[doublepost=1488029189][/doublepost]Finally. I can get an oil change and not violate my auto warranty. I can also get my brakes done at a local garage and my warranty stays intact.

This took too long but glad to see that Apple finally changed their mind.
 
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iMacDragon said:
Modern devices and chips are much better protected against ESD than they used to be in the 80's/
Click to expand...
Whilst that is true there is ZERO reason to leave it all to the board itself when the safeguards you can bring yourself are so easy to use and very cheap as well.

1 dollar gets you an ESD bracelet from China shipped, arguably better than nothing whilst under 10-20 bucks gets you the mat to go with it that isn't no-name.

Very little money, but an investment to work fairly safely on whatever you may want to repair or install.

Also, never underestimate the penny-pinching of beancounters in companies other than Apple in regards to ESD safeguards.

I for one cannot equip myself with all the tech I need exclusively from Apple, so I have to expects poorly designed innards and even if they are properly built, why take unnecessary chances?

Glassed Silver:ios
 
MaxDrago said:
Standard answer at the bar is usually to pay for the damaged display and then they'll take care of the other issues. This is supposed to avoid additional damage to the display, which would then be blamed on them and they'd have to take care of.
[doublepost=1487988069][/doublepost]

There may be a wait for an appointment, but walk in's are usually still seen. Average wait is about an hour on Saturday at the biggest store here... but most mobile issues are handled in that store at the bar or same day. Watches and Beats aren't... Apple seriously needs to resolve that, but it's better than what I got from the Sony store... when there still was one here.
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I don't know where you're located but try making an appointment for a phone repair at any Washington state store. You won't get one for today, tomorrow and probably not Monday either. Just like the Sony store.
[doublepost=1488042913][/doublepost]
Johnny907 said:
This is nice and all but basically a moot point moving forward, as third parties aren't able to replace the screens of iPhone 7 and 7+ without disabling Touch ID as the sensor is now build into the glass. Repairing broken screens is 90% of what third party repair shops do, so that move is going to be a huge blow to the entire industry.
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We repair iPhone 7's all the time. The Touch ID is not built into the glass. Not even close. Find something you know something about to comment on.
[doublepost=1488043210][/doublepost]
BoltmanLives said:
Go find it, not my problem

Actually I heard it on a podcast think its was ATP or one of those
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Some people never heard of Google. Cant do anything for them.
 
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joshuaadunn said:
You're lucky. Here un the US you can't just walk into an Apple store and get something fixed on the spot anymore. & years ago sure. Now you're waiting a week.
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It depends on how much entitlement you have, I suppose. Why you'd expect to be able to walk in, cut to the head of the queue (any queue), and have your issue repaired immediately is beyond me.

Last time I needed an iPhone repair, I made a Genius appointment, met with the Genius, they took it in for the repair, I walked around the mall for a couple hours, came back and picked up phone.

I live in a major city, not Podunk USA, but that probably doesn't have much to do with it.
 
posguy99 said:
It depends on how much entitlement you have, I suppose. Why you'd expect to be able to walk in, cut to the head of the queue (any queue), and have your issue repaired immediately is beyond me.

Last time I needed an iPhone repair, I made a Genius appointment, met with the Genius, they took it in for the repair, I walked around the mall for a couple hours, came back and picked up phone.

I live in a major city, not Podunk USA, but that probably doesn't have much to do with it.
Click to expand...

Takes a week to get an appointment where I'm from. At all the stores around here.
 
posguy99 said:
It depends on how much entitlement you have, I suppose. Why you'd expect to be able to walk in, cut to the head of the queue (any queue), and have your issue repaired immediately is beyond me.

Last time I needed an iPhone repair, I made a Genius appointment, met with the Genius, they took it in for the repair, I walked around the mall for a couple hours, came back and picked up phone.

I live in a major city, not Podunk USA, but that probably doesn't have much to do with it.
Click to expand...

Hint ; they are not genius
 
joshuaadunn said:
Takes a week to get an appointment where I'm from. At all the stores around here.
Click to expand...
I walked into the apple store in the Oculus(NYC) with a friend who was having an issue with her iphone. Crowded store on the weekend, but took about 15 minutes to get an appointment, they had the phone for about 15 minutes doing diagnostics doing diagnostics and came back with the recommendation. They said if the recommendation doesn't work, bring the phone back again.
 
Well it's about time! I had an iPhone 3GS with a replacement plastic back and Apple told me my iPhone was "fake". Literally just an excuse to be lazy SMH.
 
Even if the "right to repair" wins it's not gonna help most small repair stores. For quality control all display must go though a calibration machine. These cost $30k to $50K for the 3D touch capable ones, don't know how many will be able to afford that. plus if the display fails calibration Apple Stores replace the device at the cost of the display in most cases right then and there. small repair stores will not have that kind of inventory to offer that.
 
I wonder if this is due to when u replace the TouchID u must get it re-valided as to why Apple choose this method of "not voiding" providing it's not the screen?

This also could "push" more for DIY like iFixIt suddenly find themselves getting huge profit by every Mac users buying tools from them :) and learning repairs.

I gather since Apple would take about a week to repair anyway, that sounds about right how long it would take to get your phone back together and "working" if u have no idea what u are doing.
 
AppleTechNut said:
Even if the "right to repair" wins it's not gonna help most small repair stores. For quality control all display must go though a calibration machine. These cost $30k to $50K for the 3D touch capable ones, don't know how many will be able to afford that. plus if the display fails calibration Apple Stores replace the device at the cost of the display in most cases right then and there. small repair stores will not have that kind of inventory to offer that.
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Try $475. They sell them at xicart.com. They don't calibrate dick by the way. They just check that everything is fully/ properly functional.
 
braddick said:
I am more intrigued on how those two iPhones share a blended wallpaper. I'd love to know how to do that to couple an iPhone and an iPad mini like that!
Click to expand...

Samsung demos that on a commmerical.
When apple does it. it will be revolutionary
[doublepost=1488107947][/doublepost]
Glassed Silver said:
ESD damage is NOT always visible right away.

Of all folks you could ask, even Apple themselves say this in an age-old video, watch and enjoy:
Pay close attention to these parts:
8:39-9:14
20:26-21:40
25:39-till the end

Glassed Silver:win
Click to expand...

When I was in the Navy I worked on the D-5 navigation system. The equipment suppliers required ESD protection.
We watched a movie called "ESD, the silent killer".

The instructor of the course said "Wrist straps and mats are like condoms, 5 seconds can make a difference"
 
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